Syarat Penggunaan

Syarat Penggunaan

Conditions of Use

Conditions of Use

Syarat Penggunaan

This website for online booking is owned and managed by Malaysia Airlines Berhad (Company No: 1116944-X) (“Malaysia Airlines”) which business address is Level 1, Administration Building, South Support Zone (SSZ), Kuala Lumpur International Airport – KLIA, 64000 Sepang, Selangor Darul Ehsan, Malaysia. For these Conditions of Use "We", "Our", and "Us" refer to Malaysia Airlines. Please review these Conditions of Use carefully before using the website. By using this website, you agree to be bound by these Conditions of Use.

Malaysia Airlines carries passengers on flights in Malaysia and elsewhere in accordance with contracts including: The IBF Conditions of Use; General Conditions of Carriage for Passenger and Baggage (“General Conditions of Carriage” or “GCC”), International Conventions, the Malaysian Carriage by Air Act 1974, and orders and regulations made thereunder; and our Legal Notice on Privacy Policy. In the event of any inconsistency between these IBF Conditions of Use and the General Conditions of Carriage, the General Conditions of Carriage shall take precedence.

If your journey includes an ultimate destination or stops in a country other than the country of departure, the Warsaw Convention may apply. The Convention governs and, in most cases, limits our liability for death or personal injury, as well as baggage loss or damage.

Under these Conditions of Use, "ticket" refers to the passenger ticket and baggage check, or the itinerary/receipt in the case of an electronic ticket, which includes these conditions and the notices that precede it; "carriage" is equivalent to "transportation"; "carrier" means all air carriers that carry or undertake to carry the passenger or his baggage hereunder or perform any other service incidental to such air carriage; "electronic ticket" means the itinerary/receipt issued by or on behalf of a carrier, the electronic coupons and, if applicable, a boarding document. "Warsaw Convention" refers to the Convention for the Unification of Certain Rules Relating to International Carriage by Air signed at Warsaw on 12th October 1929, or that Convention as amended at The Hague on 28th September 1955, whichever may be applicable. Carriage hereunder is subject to the rules and limitations relating to liability established by the Warsaw Convention unless such carriage is not "international carriage" as defined by that Convention. To the extent not in conflict with the foregoing, carriage and other services performed by each carrier are subject to: (i) provisions contained in the ticket, (ii) applicable tariffs, (iii) the carrier’s conditions of carriage, and (iv) related regulations that are made part of General Conditions of Carriage (Passenger and Baggage); except in transportation between a place in the United States or Canada, and any place outside thereof to which tariffs in force in those countries apply. The carrier’s name may be abbreviated in the ticket. The full name and its abbreviation are outlined in the carrier's tariffs, conditions of carriage, regulations or timetables, and the carrier's address shall be the airport of departure shown opposite the first abbreviation of the carrier's name in the ticket. The agreed stopping places are those specified in the ticket or as shown in the carrier’s timetables as scheduled stopping places on the passenger's route. Carriage to be performed hereunder by several successive carriers is regarded as a single operation. If an air carrier issues a ticket or checks baggage for carriage over the lines of another air carrier, it does so only as its agent. Any exclusion or limitation of the carrier's liability applies to and is for the benefit of the carrier's agents, servants, and representatives, as well as the agents, servants, and representatives of the person whose aircraft is used by the carrier for carriage. Checked baggage will be delivered to the bearer of the baggage check. In case of damage to baggage moving in international transportation, complaint must be made in writing to the carrier forthwith after discovery of damage, and at the latest, within 7 days from receipt; in case of delay, a complaint must be made within 21 days from the date the baggage was delivered. The ticket is good for carriage for one year from the date of issue, unless stated otherwise in the ticket, in the carrier's tariffs, conditions of carriage, or related regulations. The fare for carriage hereunder is subject to change prior to the commencement of carriage. The carrier must reuse transportation if the applicable fare has not been paid. The carrier undertakes to use its best efforts to carry the passenger and baggage with reasonable dispatch. Times shown in timetables or elsewhere are not guaranteed and form no part of this contract. The carrier may without notice substitute alternate carriers or aircraft and may alter or omit stopping places shown on the ticket in case of necessity. Schedules are subject to change without notice. The carrier assumes no responsibility for making connections. Passengers shall comply with Government travel requirements, present exit, entry and other required documents, and arrive at the airport by the time fixed by the carrier or, if no time is fixed, early enough to complete departure procedures. No agent, servant, or representative of the carrier has the authority to alter, modify or waive any provision of the General Conditions of Carriage and these Conditions of Use.

Baggage loss, delay, or damage are covered to a certain extent, unless a higher value is declared ahead of time and extra fees are paid. For most international travel, including some domestic parts of international trips, the liability limit for checked and unchecked baggage is up to SDR 1,131. If, however, the laws in place say that different limits of liability apply, then those different limits will take precedence. For travel entirely within the US, Federal rule states that an airline's liability for lost or damaged luggage must be at least USD 1,250 per passenger. Excess valuation may be declared on certain types of articles. Some carriers won't take responsibility for items that are fragile, valuable, or that go bad quickly, therefore we advise you to find out further information before attempting to bring the item on board.

Card payment fee is charged only on Malaysia Airlines online booking channel. Card payment fee is applicable to payments made via Visa, MasterCard, American Express, and JCB credit and debit card schemes for online bookings with journey commencement from Australia and New Zealand to worldwide. Card payment fee is non-refundable, transferable nor exchangeable for any voluntary changes or cancellations. Malaysia Airlines reserves the right to revise, add or remove any parts of the Terms and Conditions. Fee for Credit Card Payment Fee: Online booking with journey commencement from Australia only (AUD) 1% from the airfare + taxes Online booking with journey commencement from New Zealand only (NZD) 1% from the airfare + taxes

With our seat selection option, you can choose whether you want a window, aisle, standard, or premium seat. This option is available for both domestic and international markets. The seat selection option is not available for MASwings, FireFly and codeshare flights. Kindly be reminded that fees paid for seat selection are non-refundable and non-transferable in the event of cancellation. The prices listed are always changing, and all foreign currencies will be equated to the local currency. Passengers with disabilities/special needs, children travelling alone, group bookings with more than 9 people, and facility seats such as infant or bassinet seats are not eligible for online seat selection. We have a dynamic seat selection fee which allows us to alter, remove, or add to any of these Terms and Conditions at any time. Passengers travelling with children will not be permitted to select a seat in the emergency exit row to ensure the safety of everyone on board. There’s more you need to know about the Emergency Exit Row: Emergency Exit Row Seats have more room for your legs, but they may not recline. In case of an emergency, the passenger sitting in the emergency exit row may have to open the door to the exit by hand. Seats close to the emergency exits also have a set of safety guidelines that passengers must meet: (a) To be eligible for an Emergency Exit Row Seat you should be at least 18 years of age at the start of the journey and in good health at the time of check-in, boarding, and during the flight to ensure that you are in able condition to follow the safety instructions easily. (b) The passenger should also be fully able-bodied in order to help with the opening of the exit doors in case of an emergency. As a precaution, people with limited mobility or any kind of disability, severe or minor, as well as people who use portable oxygen or other medical equipment, are not eligible for Emergency Exit Row Seats as they could endanger themselves or others. (c) For the safety of all children and mothers on board, we do not permit passengers who are pregnant, carrying infants or using an infant seat belt to be seated in the Emergency Exit Row. (d) At check-in, boarding, and throughout the flight, you must not be under the influence of any intoxicating substances. (e) Extension seat belts are not available for Emergency Exit Row Seats. (f) It is also best that passengers are able to talk in Bahasa Malaysia and/or English in order to be able to follow safety commands, and to be able to read and comprehend the Safety Information Card. Our crew may need to move you in the event that you do not meet the safety requirements above. It is important to note that all fees paid are non-refundable, with the exception of those paid for flights departing from India, which are governed by the National Civil Aviation Policy 2016. There may be situations in which certain seats are blocked off for operational, safety or security reasons after boarding. In those instances, the fee paid is non-refundable and non-transferable. (g) There may also be additional terms and conditions that apply. If you would like to know more information, you can always AskMH or speak to our friendly staff.

Available for window, aisle, standard and premium seats. Available for Malaysian domestic and international markets. Seat selection is not available for MASwings, FireFly and codeshare flights. Fees are non-refundable and non-transferable. Price quoted are dynamic and will be equivalent to local currency for all foreign currencies. Online seat selection is not applicable for passengers with disabilities/special needs, children travelling alone, group bookings (more than 9 persons), and facility seats such as infant or bassinet seats. Seat selection fee is dynamic. Malaysia Airlines reserves the right to vary, delete or add to any of these Terms and Conditions without any prior notice. Passengers travelling with children are not allowed to select emergency exit row. For Emergency Exit Row Emergency Exit Row Seats have extended legroom but may not recline. The passengers sitting in the emergency exit row seats may be required to manually operate the exit door in the event of an emergency. Seats near the emergency exit doors are subject to flight safety guidelines with the following criteria: (a) To be eligible for an Emergency Exit Row seat you should be at least 18 years of age at the start of the journey and in good health at the time of check-in, boarding, and during the flight to ensure that you are in able condition to follow the safety instructions easily. (b) Fully able-bodied and capable of operating or assisting with the operation of the exit doors. Persons with reduced mobility or any disability, whether profound or partial, and persons using portable oxygen or any other medical equipment are not eligible for as they could endanger themselves or others. (c) For the safety of all children and mothers aboard we do not permit passengers who are pregnant, carrying infants or using an infant seat belt to be seated in the Emergency Exit Row. (d) At check-in, boarding, and throughout the flight, you must not be under the influence of any intoxicating substances. (e) Extension seat belts are not available for Emergency Exit Row seats. (f) It is also best that passengers are able to talk in Bahasa Malaysia and/or English in order to be able to follow safety commands, and to be able to read and comprehend the Safety Information Card. (g) Our crew may need to move you in the event that you do not meet the safety requirements above. It is important to note that all fees paid are non-refundable, with the exception of those paid for flights departing from India, which are governed by the National Civil Aviation Policy 2016. There may be situations where certain seats are blocked off for operational, safety or security reasons after boarding. In those instances, the fee paid is non-refundable and non-transferable. (h) There may also be additional terms and conditions that apply. If you would like to know more information, you can always AskMH or speak to our friendly staff.

MHinsure is our Comprehensive Travel Protection Insurance policy which is underwritten by Etiqa General Insurance Berhad while the Takaful policy is underwritten by Etiqa General Takaful Berhad, made available for passengers flying domestic or international. Any Malaysian citizen or resident whose trip begins in Malaysia is eligible for the travel insurance which can be purchased at the time of your Malaysia Airlines flight booking. An overview of the Domestic Protection Benefits For the domestic traveller, we offer the widest range of benefits at highest levels of coverage, including: emergency medical and dental, emergency travel and accommodation, and trip cancellation and curtailment benefits that cover the full value of your trip. Please view our Summary of Domestic Benefits to view the coverage offered. A quick look at our International Protection Benefits Travel far, travel wide, and set your worries aside. For travellers leaving Malaysia for destinations overseas, we also offer you the widest range of benefits at the highest level of coverage, including: emergency medical and dental, emergency travel and accommodation, and trip cancellation and curtailment benefits that cover the full value of your trip. Please view our Summary of International Benefits to view the coverage offered. The summary of Annual Benefits For the frequent traveller, we offer a multi-trip annual product, which offers coverage for every trip the insured makes throughout the year. The product offers the same cover that is offered for international trips, and doesn't expire until 365 days after the policy has been issued. Please view our Summary of Annual Benefits to view the coverage offered. If you have questions regarding your travel insurance, please contact your local Cover-More office, based in your country of residence. 1. For sales and general enquiries you can contact the following offices: Malaysia 1 800 88 8777 (within Malaysia) +60 3 2263 5700 (reverse charge call from overseas) MHinsure-sales@covermore.com.my Singapore 800 6011 458 +60 3 2263 5711 (reverse charge call from overseas) MHinsure-sales@covermore.com.sg Australia 1800 620 119 +60 3 2263 5720 (reverse charge call from overseas) MHinsure-sales@covermore.com.au New Zealand (0800) 500 225 or +60 3 2263 5730 (reverse charge call from overseas) MHinsure-claims@covermore.co.nz India 4090 1544 or +91 22 6602 2670 (reverse charge call from overseas) operations_ho@trawelltagindia.com United Kingdom 01245 272 408 enquiries@covermore.co.uk 2. You can contact the following offices for claim enquiries and assistance helpline: Malaysia 1 800 88 8777 (within Malaysia) +60 3 2263 5700 (reverse charge call from overseas) MHinsure-sales@covermore.com.my Singapore 800 6011 458 or +60 3 2263 5711 (reverse charge call from overseas) MHinsure-sales@covermore.com.sg Australia 1800 620 119 (within Australia) +60 3 2263 5721 (reverse charge call from overseas) MHinsure-sales@covermore.com.au New Zealand (0800) 600 115 or +60 3 2263 5731 (reverse charge call from overseas) MHinsure-claims@covermore.co.nz India 4090 1544 or +91 22 6602 2670 (reverse charge call from overseas) claims@trawelltagindia.com United Kingdom 01245 272 412 claims@covermore.co.uk For a thorough explanation of what is covered under your MHinsure travel protection plan, please read the Policy Wordings provided below carefully. Insurance Wording Document ( Domestic / International ) Takaful Wording Document ( Domestic / International ) For other purchases of MHinsure, click here .

Definitions “Malaysia Airlines” means Malaysia Airlines Berhad (Company No. 1116944-X) having its registered office at 1 st Floor, Administration Building, Southern Support Zone, Kuala Lumpur International Airport, 64000 Sepang, Selangor, Malaysia ) and its permitted assigns and successors. “Passenger” means an individual who has purchased a ticket for a Malaysia Airlines flight operated by Malaysia Airlines. “Upgrade” means a change in class from the class of service that was originally purchased for travel with Malaysia Airlines to one class of service higher. “Upgrade Offer” means the offer made by the Passenger together with a price for an opportunity to Upgrade, where the price is IN ADDITION to the fare paid for the ticket and EXCLUDES credit card issuer and bank-related fees or charges, taxes payable at the airport, all of which shall be borne by the Passenger. The following Terms and Conditions will apply to MHupgrade purchases for upgrading Passenger’s flight ticket issued on Malaysia Airlines’ document number 232, and on services operated by Malaysia Airlines for flights with the carrier code “MH”. Malaysia Airlines reserves the right in its absolute discretion and without prior notice to determine, change and not disclose the factors, conditions and rules relating to the eligibility for Upgrade Offer, which may vary from time to time. The following shall NOT be eligible for Upgrade Offer: (a) Non 232 tickets, (b) Open tickets , (c) Group tickets , (d) Enrich redemption tickets, (e) Waitlisted tickets, (f) Staff tickets, (g) Bookings with infant, (h) Bookings with wheelchair service, (i) Children travelling alone, (j) Sponsored/complimentary/awarded/lucky draw tickets, (k) flights operating to and from Middle East region ie. AMAL flights (KUL-JED vv MH 156/157, KUL-MED vv MH158/159), (l) flights to and from DOH (MH160/161/164/165), (m) MASwings and Firefly flights, and (n) MHflypass tickets. By submitting an Upgrade Offer: (a) a Passenger confirms that he or she has reached the legal age of majority in their country of residence at the time the Upgrade Offer is submitted; and (b) Passenger shall be deemed to have the authority to act on behalf of and to bind the person or persons named or included on the Upgrade Offer to these Terms and Conditions. In order for the Passenger to be able to participate in an Upgrade Offer, the Passenger must first purchase a confirmed ticket (“Ticket”) for travelling on Economy Class or Business Class subject to Terms and Conditions in Section 1. Passengers with an eligible flight segment(s) will receive an invitation to submit an Upgrade Offer through email. Alternatively, Passengers with Ticket will have the option of checking on the eligibility of his or her flight segment(s) by visiting the Malaysia Airlines website (www.malaysiaairlines.com) by entering the required details including the Malaysia Airlines’ Booking Reference. The Upgrade requires a payment which is applicable for either from Economy Class to Business Class or from Business Class to Business Suite. Up to 72 hours before Passenger’s segment departure time, Passenger may submit an Upgrade Offer price for each eligible segment and provide Passenger’s credit card details. After completion of the information and confirmation of the information by Passenger, the Upgrade Offer will be registered to be considered for an Upgrade, subject to these Terms and Conditions. Passenger shall receive an email confirming his/her Upgrade Offer has been received. This email is NOT an acceptance of the Upgrade Offer. Passengers may only submit one Upgrade offer per eligible flight segment as per the purchased ticket. Passenger may revise the Passenger’s Upgrade Offer through the hyperlink on the offer acknowledgement email or modify offer email up to 72 hours before Passenger’s segment departure time, provided that Passenger’s Upgrade Offer has not been already accepted by Malaysia Airlines and Passenger’s credit card has not been charged. However, if Passenger’s Offer is accepted before Passenger amends the Upgrade Offer, Passenger is legally bound to complete payment for the price stated in Passenger’s final Offer. Any Upgrade Offer submitted by Passenger cannot be cancelled unless the offer is unsuccessful. Any applicable pre-payable taxes and fees for the Upgrade and the total amount payable will be displayed (“Total”). Taxes to be collected at airports or its equivalent, payment card issuer and bank-related fees and charges are not included and shall be borne by Passenger. Effective 1 September 2018, the rate for Malaysian Sales & Service Tax (SST) of all offers involving travelling on Domestic sectors only shall be at six percent (6%). Effective 1 September 2019, the Malaysian Departure Levy (MDL) will be imposed to all international outbound flight from Malaysia. The MDL for Business Class is RM50 for outbound destinations to ASEAN countries and RM150 for outbound destinations to non-ASEAN countries. For ticket(s) where MDL Economy has been paid, the tax difference for an upgrade from Economy Class to Business Class will be charged at RM42 for outbound destinations to ASEAN countries and RM130 for outbound destinations to non-ASEAN countries. The MDL will be charged in addition to your Upgrade offer price. Taxes paid are non-refundable. If there are two or more passengers in Passenger’s booking, Passenger may only submit one (1) Upgrade offer for all such passengers. The Upgrade offer amount will be on a per-passenger basis. The Upgrade offer will be multiplied by the number of passengers in Passenger’s booking. If Passenger purchase the MHupgrade, Passenger shall be deemed to have the authority to act on behalf of and to bind the person or persons named or included in the Offer, to these Terms and Conditions. Malaysia Airlines reserves the right, in its sole discretion, to decide whether or not to accept Passenger’s Upgrade offer, and it makes no representation that any Passenger will be upgraded regardless of whether or not seats are available in the class of service for which an Upgrade Offer is being made. Subject to Passenger’s credit card type, acquiring bank and issuing country, upon submission of an Upgrade Offer, Passenger may receive a notification that one (1) unit of offered currency [except in the case of Japanese Yen (JPY), and depending on credit card type, ten (10) or one (1) Yen] has been charged to Passenger’s card. This is due to the authentication of Passenger’s credit card. However, this amount will be reversed from Passenger’s credit card account immediately and will not be listed in Passenger’s statement. Notwithstanding the foregoing, depending on the credit card terms and conditions, Passenger may be charged a foreign transaction fee by the credit card issuer, and such fees shall be borne by Passenger. Acceptance of Passenger’s Upgrade Offer will be sent to Passenger’s email address by 24 hours prior to departure of Passenger’s next segment, and the total offered amount has been charged to Passenger’s card. Passenger whose Upgrade Offer has not been accepted will be notified by 24 hours prior to departure of the Passenger’s next segment. If Upgrade Offer is accepted, the booking class will be reflected to the higher cabin for the upgraded sector when Passenger check-in for the flight. If for whatever reason the purchase cannot be completed successfully, no payment will be charged by Malaysia Airlines. The amount set aside will be reversed to the Passenger’s nominated payment in due course depending on the Passenger’s issuing bank. The 6-character Malaysia Airlines Booking Reference is supplied to Passenger at the time Passenger books a Malaysia Airlines flight and is printed on the Ticket. Booking Reference is required to submit an Upgrade Offer from the Malaysia Airlines upgrade website. Booking Reference provided must be kept confidential at all times. Passenger must not share his/her Booking Reference and Passenger is responsible for protecting it against improper or unauthorised use. Malaysia Airlines does not guarantee specific seat assignments to Passengers whose Upgrade Offers are accepted and upgraded. All personal costs and/or any other costs and/or related expenses that are incurred to purchase the seat upgrade are at Passenger’s sole responsibility and own costs. There will be no refund, credits, or exchanges once Passenger’s Upgrade Offer purchase has been accepted by Malaysia Airlines and Passenger’s nominated payment has been charged. Upgrade is strictly non-transferable. Once Passengers receive the confirmation email signifying acceptance of Passenger’s Upgrade Offer, Malaysia Airlines will not be responsible or liable for any claims, damages, losses, costs or expenses arising from any changes to the booking, whether such changes are made by Passengers or any third party for whatever reasons. In the event of a change which necessitates Malaysia Airlines to re-accommodate Passenger on to another Malaysia Airlines flight for whatever reason(s) other than for reasons attributable to Passenger’s fault, actions, or omissions, any Upgrade Offer made in relation to the original booking may at the discretion of Malaysia Airlines be transferred to the new flight(s), subject to availability of seats in the upgraded class. If Passenger’s booking is transferred to a flight operated by an airline other than Malaysia Airlines, Malaysia Airlines does not guarantee an Upgrade to a higher class. (1) Passengers are entitled to a refund for the confirmed Upgrade Offer under the following conditions: The flight for which Passenger’s Upgrade Offer was accepted and upgraded was cancelled. The flight for which Passenger’s Upgrade Offer was accepted and upgraded was cancelled, and Malaysia Airlines re-accommodates Passenger on another flight which may or may not be operated by Malaysia Airlines. If for any reason Passenger is unable to be seated in the higher class of service to fulfill the Upgrade and Passenger is seated in the class of service of Passenger’s original booking. Passenger’s Upgrade Offer is accepted, and Passenger were given an Upgrade, but Passenger is not able to be seated in the upgraded class of service for reasons attributable to Malaysia Airlines but excluding reasons attributable to Passenger’s actions or omissions, including, but not limited to, Passenger’s own decision in opting to change flights or Passenger missing a flight. Compassionate ground (death in the family/hospitalisation)* subject to current refund policy. (2) No refund will be issued in the case of a change to a substitute aircraft to operate a flight where the Upgrade Offer is still available to Passenger on that substitute aircraft. (3) Upon reimbursement by Malaysia Airlines, Malaysia Airlines shall have no further liability to Passenger. (4) Should any refunds be approved, as set out the above-mentioned circumstances, the amount paid will be refunded to the nominated payment card that was used to pay for the Upgrade Offer and it will be processed in the currency in which the Upgrade price was charged. Such refunds shall be limited to the amount charged for the Upgrade and any taxes and fees paid for the Upgrade. No payment card issuer and bank-related fees or charges will be refunded. If the Passenger makes changes to the Ticket after the Upgrade Offer has been accepted by Malaysia Airlines, Passenger will not be entitled to transfer the Upgrade to another flight and the amount paid for the Upgrade will be forfeited without a refund. (1) If passenger hereby agrees that to claim a refund, Passenger will submit a written request by sending an email to: mhupgrade.enquiry@malaysiaairlines.com with a scanned copy of the following documents: Boarding Pass for the flight in question Email notifying that the MHupgrade is successful Any other relevant document(s) (2) All refunds are to be submitted within three (3) months from the scheduled flight date. Any decision pertaining to refunds will be in accordance with Section 22 of these Terms and Conditions and such decisions by Malaysia Airlines shall be final and binding. The fare conditions for the original Ticket purchased by the Passenger, which includes, but is not limited to, cancellation policies, change fees, baggage allowance, and rules relating to the accrual of frequent flyer points shall remain unchanged and in effect and will be applicable even if Passenger Upgrade Offer has been accepted and Passenger has been upgraded. Upgrade purchase entitles the Passenger to use Malaysia Airlines lounge services in respect of the flight for which Passenger’s Upgrade Offer was accepted provided that the Passenger presents a valid boarding pass as supporting document before access to lounge can be given. This service is subject to the lounge availability at each departure airport. Enrich members will earn Enrich Points for the fare (amount) paid for an Upgrade Offer for travel on Malaysia Airlines operated flights issued on a 232 document. Member will earn 1 Enrich Point for every RM5.00 spent for an Upgrade Offer for the respective sectors. All other applicable Enrich terms and conditions shall apply. Malaysia Airlines reserves the right to amend, add, delete or cancel any or all of these Terms and Conditions from time to time, without any prior notice. These Terms and Conditions shall be read in conjunction with Malaysia Airlines' General Conditions of Carriage, Website Terms of Use and Privacy Policy, which are hereby incorporated into and form part of these Terms and Conditions. The failure by Malaysia Airlines to exercise its rights will not be construed as a waiver or relinquishment of the future performance of any of its rights, and Passenger’s obligations with respect to such future performance shall continue in full force and effect. By making an Upgrade Offer, Passenger expressly acknowledges that Passenger has read and understood the above Terms and Conditions and hereby agrees to the same. Malaysia Airlines decision on matters relating to the Upgrade Offer shall be final and absolute. No discussion, correspondence, enquiry, appeal or challenge by any of the Passengers in respect of any decision of Malaysia Airlines shall be entertained. These Terms and Conditions shall be construed, governed and interpreted in accordance with the laws of Malaysia. These Terms and Conditions will prevail over any inconsistent terms, conditions, provisions or representations contained in any other promotional materials advertising the Upgrade Offer. By virtue of submitting an Upgrade Offer, the Passengers signify their absolute and unconditional acceptance and agreement to all the Terms and Conditions stipulated herein. Malaysia Airlines reserves the right to cancel, terminate or suspend MHupgrade without any prior notice but shall honour Upgrade Offers which have been accepted by Malaysia Airlines. For the avoidance of doubt, any such cancellation, termination or suspension shall not entitle the Passengers to any claim or compensation against MAB, its agents and employees for any and all losses or damages suffered or incurred by the Passengers as a direct or an indirect result of the act of cancellation, termination or suspension thereof.

“Malaysia Airlines Flights” means flights operated by Malaysia Airlines and MASwings*, operated flights, except for Malaysia Airlines codeshare and Malaysia Airlines marketed flights which are excluded from this definition. “Malaysia Airlines Award Travel” means a Full Points or Points + Cash Award Travel flight redemption booking and ticket made on Malaysia Airlines flights. A “Full Points Award Travel Redemption Ticket” means the Award Travel is redeemed fully in Points excluding applicable taxes and surcharges which are to be paid by cash/credit card. A Full Points Award Travel can be redeemed on Malaysia Airlines flights or oneworld Airlines or Partner Airlines. Redemption on Malaysia Airlines flights can be done via the Enrich Online or MH.com website. Redemption on oneworld Airlines or Partner Airlines is only available at the Malaysia Airlines Contact Center and Ticket Offices. “Points + Cash Award Travel” is a redemption option that allows Enrich members to redeem flights with a combination of Enrich Points and cash/credit card. Malaysia Airlines Award Travel tickets can only be redeemed on Malaysia Airlines flights. The Malaysia Airlines Award Travel online redemption option is not available on Partner Airlines and/or oneworld Airlines. The Malaysia Airlines Award Travel redemption option is available online at Enrich Online, the Malaysia Airlines website and at the Malaysia Airlines Contact Center and Ticket Offices. Malaysia Airlines Award Travel redemption is subject to the Fare Conditions (including SST, where applicable) and may vary according to the fare class of travel. All Malaysia Airlines Award Travel redemption tickets must be on available and confirmed seat basis at the time of booking. Redemptions are not applicable for waitlist or open-dated tickets. All Malaysia Airlines Award Travel is subject to seats being available on eligible class(es) of travel on Malaysia Airlines flights. Malaysia Airlines reserves the right to change these class(es) without any prior notice. The following are excluded and cannot be booked with Points: (a) Fares with booking classes Q and G. (b) Codeshare flights and MASwings flights operated by DHT aircraft type. (c) Ancillaries such as seats, meals and insurance. The number of Enrich Points required to redeem a Malaysia Airlines Award Travel redemption vary. The fares and applicable fare conditions vary according to flight and seat availability, passenger demand, seasonality, and ticket conditions. The number of Points required for redemption depends on the Malaysia Airlines flights that member(s) choose and the applicable ticket conditions. Member(s) are guided to make an informed comparison, before deciding on the best option for their travel needs. The Malaysia Airlines Website will provide available fares at the time of seat availability check and the actual total Points or Points + Cash required will be reflected upon selecting and confirming the flights. The total fare shown after selecting the flights for the redemption, will apply. Notwithstanding anything to the contrary in these terms and conditions, the number of Points or Points and Cash payment required to obtain a Malaysia Airlines Award Travel redemption ticket are subject to change at any time, with or without prior notice. Accordingly, the number of Enrich Points and amount of money quoted on the website when booking a Points or Points + Cash Award Travel are only valid at the time quoted. If a booking is delayed or not completed when quoted, the number of Enrich Points and payment amounts quoted for the requested itinerary may change and the final fare shown after selecting the flights for the redemption will apply. These are the conditions for booking a Malaysia Airlines Award Travel ticket: (a) The booking can only be made at the time specified in the Fare Conditions and/or up to 04 hours before the scheduled departure of flights. (b) Some fare conditions may require an advance purchase period to be observed. (c) There shall be no fixed relationship or conversion between the cash fare charged for a seat and the Enrich Points required to redeem a Malaysia Airlines Award Travel ticket. The exact amount varies according to the applicable conversion rate at the time of booking. Fare Conditions for Malaysia Airlines Travel Award may be different to the fare conditions applicable to cash fares. Enrich members must log into his/her Enrich membership account online as part of the Points + Cash redemption booking and ticketing process. Malaysia Airlines Award Travel Redemption is available solely on applicable itineraries of Malaysia Airlines flights. Enrich members must have a minimum of 1,000 Enrich Points in their Enrich account to be eligible for Malaysia Airlines Award Travel option online. Enrich Points under the Malaysia Airlines Award Travel Redemption offer will be redeemed by sector, per member, from the respective membership accounts. Points + Cash Award Travel redemption for children aged two to 12 years and infants below 23 months are available in accordance with and as specified in the Fare Conditions for children and infant tickets. A member will earn Points for the cash value paid on the Points + Cash Award Travel redemption. Points cannot be converted to or exchanged for money. Malaysia Airlines Award Travel redemption is not applicable for group travel bookings involving ten or more passengers. Should a member wish to make any changes to an unutilised or partly utilised Malaysia Airlines Award Travel redemption ticket, it will be in accordance with the applicable Fare Conditions and these Terms and Conditions. Any payments involving changes to a Malaysia Airlines Award Travel Redemption except refunds must be paid with cash or credit card as specified in the Fare Conditions. For the purposes of calculating any such payments, the original fare or commercial ticket value (as referred to in the Fare Conditions) of the Malaysia Airlines Award Travel will be calculated as the remaining cash value of the unused ticket determined in accordance with the Fare Conditions. Malaysia Airlines Award Travel may be reissued only for travel on the same airline, by the same person and provided no part of the Malaysia Airlines Award Travel has been utilised. The fare conditions of the ticket, including any penalties or cancellation costs, as well as these terms and conditions, shall apply to Malaysia Airlines Award Travel. Subject to fare conditions, Malaysia Airlines Award Travel may be reissued for a higher fare class or cabin. Subject to the applicable fare conditions and these terms and conditions – any difference in fare, including any taxes, fees and carrier charges (including SST) at the time of reissuing the ticket will be required to be paid only for Malaysia Airlines Award Travel and in Points only for Partner Award Travel. It is strictly not allowed to reissue a ticket to a lower fare class. Change in destination to a completely unutilised/unused Malaysia Airlines Award Travel is allowed subject to the Fare Conditions. If the fare to the new destination is lower, the fare difference will not be refunded. Rerouting to a partly utilised/used Malaysia Airlines Award Travel ticket is not allowed. A Member is not allowed to redeem Malaysia Airlines Award Travel with Points or purchase the additional Points by cash or credit card. Redemption Upgrades are not allowed for Malaysia Airlines Award Travel tickets. Members are NOT allowed to combine Points from different accounts to redeem a Malaysia Airlines Award Travel ticket. The Enrich Points required for a Malaysia Airlines Award Travel redemption (or the Enrich Points required plus the amount of any cash payment required for Points + Cash option) shown at this website will not include taxes, fees and carrier charges (including SST). When redeeming the ticket, the Member will be required to pay in cash. The Member will also be required to pay any other fees, any additional local airport fees and charges collected at the time of check-in and any fees (and SST on those fees) payable that may not be part of the fare conditions of the Malaysia Airlines Award Travel redeemed. Points redeemed for a Malaysia Airlines Award Travel is not refundable to the original account nor can it be used in exchange for a different Award Travel. This applies regardless of whether the refund request is made before the Award Travel has been issued or whether the Award Travel is completely unused or partly used. However, the cash portion of a Points + Cash Award Travel is refundable by credit to the credit card used and will be subject to the Fare Conditions of the ticket on penalties or cancellation fees and these Terms and Conditions. If a flight involving a Malaysia Airlines Award Travel is cancelled and the applicable Fare Conditions state that the original fare may be applied as a credit toward the purchase of a new fare and that the original fare or commercial ticket value (as referred to in the Fare Conditions) is necessary for this purpose, then the original fare or commercial ticket value of the Malaysia Airlines Award Travel redemption ticket is required, unless otherwise specified in these Terms and Conditions. However, any Points that have expired will not be returned and will be lost. Enrich reserves the right to change the price of the Malaysia Airlines Award Travel ticket and/or the number of Enrich Points to be redeemed, or to impose additional restrictions with or without prior notice. In addition to the terms and conditions stated above, all other terms and conditions of online booking, e-ticketing, and any other applicable regulations will apply. If these terms and conditions are inconsistent with any other terms and conditions, the Malaysia Airlines Award Travel Flight Redemption terms and conditions will take precedence. The use of Enrich Points against this offer is subject to these terms and conditions and all other Enrich programme terms and conditions. The terms and conditions of the Enrich programme may change at any time with or without notice.

Extra baggage is only available for flights operated by Malaysia Airlines. It is not applicable for flights operated by MASwings. Extra baggage is not valid for interline and codeshare flights. Extra baggage purchased is non-refundable. For voluntary changes, extra baggage will be carried over subject to several criteria being met: (a) Changes are made on the same booking reference (Passenger Name Reference). (b) Same origin and destination. (c) Flights operated by Malaysia Airlines. (d) No changes in passenger details. (e) Aircraft space availability. (E.g., Extra baggage purchased for Mr ABC for MH4 on 15 December 2018, 0900 is valid for Mr ABC for MH2 on 20 December 2018, 2330. The two flights have the same origin and destination but with a different date and time). (f) Voluntary changes for extra baggage can only be made through MH ticket offices and call centre. Extra baggage is not exchangeable and transferable between passengers (E.g., Extra baggage purchased for Mr. ABC for MH4 on 14th September 2017, 0950 is not valid for MR. XYZ for the same flight date and time or a different flight date and time). If the passenger’s baggage weight exceeds the total free baggage allowance and the extra baggage purchased, the additional excess baggage weight will be charged the normal excess baggage rate at the check-in counter. Additional weight unused from any purchased extra baggage is not refundable, transferable, or exchangeable in any form. (E.g., Extra baggage purchased = 5kg, Free baggage allowance = 20kg - If the passenger’s total baggage comes up to 23kg, the remaining 2kg will be forfeited) Click here to find out more about the latest information on our free baggage allowance. Malaysia Airlines reserves the right to change the rates, terms and conditions of the extra baggage product at any time with or without notice. Baggage items that are part of the extra baggage purchased may be offloaded due to safety or security reasons. If this were to happen, we will fully refund the extra baggage fee for the affected items. Malaysia Airlines General Conditions of Carriage for Passengers and Baggage is an integral part of these conditions. Please refer to the Baggage Policy below: MAB_general_conditions_of_carriage.pdf

1. You must be travelling on a Business Class or Business Suite Cabin Class aboard an eligible Malaysia Airlines-operated flight. 2. Please note that the list of eligible flights may be updated from time to time, and Malaysia Airlines reserves the right to add or remove eligible flights without notice. 3. The Business Class Chef-on-Call service is available on confirmed commercial tickets on flights from Kuala Lumpur to the following destinations:

4. The Business Class Chef-on-Call service is available for orders via Manage Booking and must be made at least 36 hours (GMT +8) before departure. 5. You may place the order for your meal via the following methods: (a) Online flight booking via malaysiaairlines.com (b) Online Manage Booking on malaysiaairlines.com 6. If there is no special meal pre-ordered, passengers will be served the standard meal on board. 7. In the event of flight changes, (a) If you would like to make any changes to your Business Class Chef-on-Call meal booking, you may do so via our Manage Booking tab for up to 36 hours before flight departure. (b) If you are changing your flight or departure date, you may cancel your order for Business Class Chef-on-Call. You can re-submit your order on the Manage Booking tab. 8. Although you have pre-ordered a meal, Malaysia Airlines will not guarantee that your meal of choice will be served. 9. Flight interruptions due to schedule changes or operational requirements may affect the availability of this service on your flight. 10. If Malaysia Airlines changes your flight or departure date, there is a possibility that your Business Class Chef-on-Call meal of choice may not be delivered to your new flight. Rest assured that we will make every effort to fulfil your order. 11. The Business Class Chef-on-Call meal is separate from the special meal options for dietary requirements. If you require a special meal, you can place your order via Manage Booking under 'Special Dietary Meal'. 12. If you have chosen a special dietary meal and it is loaded in your profile, you will be unable to pre-order your Business Class Chef-on-Call meal until the special dietary meal is deleted from your profile. If both orders show in your booking, the Business Class Chef-on-Call order will be cancelled, and the special dietary meal will be served. 13. Malaysia Airlines reserves the right to make changes and substitute ingredients or menu items that may become unavailable due to operational circumstances. 14. All meals served on board Malaysia Airlines, including Business Class Chef-on-Call meals, are halal. 15. If you have pre-ordered a meal and changed your mind on board, the cabin crew will not be able to fulfil your request to provide an alternative full meal. 16. Meal pictures used are for illustration purposes only and may differ from meals served on board.

Our Special Dietary Menu is only available on selected Malaysia Airlines international flights. The list of eligible flights is subject to change, and Malaysia Airlines reserves the right to add or remove eligible flights without notice. You must place your meal order at least 24 hours before departure of the first flight in the itinerary. You may place your order for a Special Dietary Meal via the following methods: (a) Online flight booking on malaysiaairlines.com (b) Manage Booking on malaysiaairlines.com (c) Malaysia Airlines Global Customer Contact Centre – Call us at 1300 88 3000 (within Malaysia) or +603 7843 3000 (out of Malaysia) If your return flight is more than 30 days from your departure date, you can place your order via email to kulccm@malaysiaairlines.com (Monday - Friday, 0800hrs - 1700hrs, Malaysia Time GMT+8). You will be served the pre-arranged meal(s) on board based on cabin class if there is no pre-booked meal(s). Your Special Dietary Meal will be served as the main course of your in-flight menu, in place of the pre-arranged cabin class meals on board. In the event of flight changes: (a) If you would like to make changes to your Special Dietary Meal booking, please email kulccm@malaysiaairlines.com (Monday - Friday, 8.00am - 5.00pm, Malaysia Time GMT+8) at least 10 working days prior to your departure. If you are changing your flight or departure date then your Special Dietary Meal order may be cancelled. You must re-submit your order via manage booking or the Global Customer Contact Centre. Meal pictures used are for illustration purposes only and may differ from meals served on board. Flight interruptions due to schedule changes or operational requirements may affect the availability of this service on your flight. If Malaysia Airlines changes your flight or departure date, there may be a possibility that your Special Dietary Meal of choice may not be delivered on your new flight. Rest assured that we will make every effort to fulfil your order. Malaysia Airlines reserves the right to make changes and substitute ingredients or menu items that may become unavailable due to operational circumstances. All meals served aboard Malaysia Airlines operated flights are halal. It is the responsibility of the passenger to notify the airline of any allergies, meal requirements, or dietary restrictions. This service will be provided at no additional cost to the passenger. Muslim passengers flying with Malaysia Airlines codeshare partners are advised to request for Muslim Meals (MOML). If you require a Special Dietary Meal, please refer to the list of flights and accompanying meals below.

All A350-XWB and selected A330 aircraft operated by Malaysia Airlines is equipped with MHconnect Wi-Fi and mobile roaming service. MHconnect is a chargeable service for all cabin classes (Business Suite, Business and Economy Class). Your phone will be automatically connected to the Mobile Roaming Network. If you do not wish to connect to mobile roaming on the plane, please turn off your phone and data roaming. Roaming charges for text messages, voice calls, and other data services are determined by your local mobile service provider. To get the most out of your mobile data and Wi-Fi, please turn off any automatic downloads or updates on your phone before using MHconnect. Please note that the internet connection speed and capacity in the cabin varies from what is available on the ground. Malaysia Airlines does not guarantee that in-flight connectivity will be fault-free, and may suspend services at any time during the flight for security or other reasons. Malaysia Airlines shall not be held responsible for any loss of data or damage to a passenger’s devices. Refunds will be considered on a case-by-case basis. MHconnect can be purchased on board the flight by either cash or credit card only. If you are experiencing any issues, please email customer@malaysiaairlines.com or call 1300 88 3000 (within Malaysia) or +603 7843 3000 (outside Malaysia).

We have enhanced our current operational procedures and policies to ensure the safe, convenient, orderly, and timely embarkation and disembarkation of all our passengers with reduced mobility, as follows: Wheelchair requests must be made at least 48 hours prior to departure through our Global Customer Contact Centre, Ticket Office, and/or Malaysia Airlines appointed travel agents. Wheelchair service is provided at no extra cost. The airline cannot guarantee the service if your request is made outside the timeline stated. For countries with specific and/or applicable regulatory requirements governing the general handling of PRM, the country's local law shall apply and supersede any part of our wheelchair service policy that may contradict such a law.

Book Now, Pay later is only available for Malaysia Airlines flights. Currently the product is available for point-of-sale from Malaysia, Indonesia, Singapore, Thailand, Australia, New Zealand and the United Kingdom to worldwide (one way/return). Book Now, Pay Later is only available on the Malaysia Airlines website. Book Now, Pay Later is available to all passengers across all cabin classes. Book Now, Pay Later is not available for MASwings, FireFly, and codeshare flights. Fees are strictly non-refundable and non-transferable. Some fares will have shorter holding time limit (e.g., 24 hours) as these fares may be promotional, special deals, or other applicable fares, hence a shorter holding period will be shown. Book Now, Pay Later fee will be dynamic according to demand, promotional period, or other specified reasons. Deadline extension of payment for this service is not possible. Malaysia Airlines reserves the right to vary, delete or add to any of these Terms and Conditions without any prior notice.

A Malaysia Airlines Golden Lounge access pass can be purchased for KL International Airport Golden Lounge Domestic, KL International Airport Golden Lounge Regional, and KL International Airport Golden Lounge Satellite for Malaysia Airlines flights departing from KL International Airport only. All Economy class passengers are entitled to purchase a Malaysia Airlines Golden Lounge access pass. The pass is available for purchase any time, up to 60 minutes prior to flight departure from KL International Airport. The Malaysia Airlines Golden Lounge pass is valid for 24 hours before flight departure and is limited to a maximum of three hours per passenger. Infants will be granted complimentary access. Online KL International Airport Golden Lounge access purchase is not available for MASwings, Firefly, and codeshare flights. Fees are non-refundable and non-transferable. Malaysia Airlines reserves the right to amend, remove, or add to any of these Terms and Conditions without prior notice.

This offer is only valid for Malaysia Airlines ticketed passengers, regardless of class of travel. The access pass must be used on the date of purchase. Passengers will only be allowed access on the date of departure. Each walk-in access purchase is valid for one passenger only. Walk-in access can only be used at the Malaysia Airlines Golden Lounge where it is purchased, and will not enable lounge-hopping. Passengers will gain access to the Business Class Lounge section at the Golden Lounge Satellite, KLIA where applicable. Fees are non-refundable and non-transferable. No overnight stay is allowed. Ticket holders on foreign carrier or code share flights are not allowed to purchase the walk-in access pass. The charges structure for the Golden Lounge Walk-In Access is a standard charge that applies to all Malaysia Airlines passengers. No special rates will be given to Enrich members, but points will be earned as per Enrich terms and conditions. Payments can only be made via Credit Card or Debit Card. Cash payments are not accepted. All prices quoted are in Malaysian Ringgit (MYR) and Domestic stations are subjected to SST. Children aged 2 to 12 years old will be charged 50% of the published rates for their selected Lounge. Infants below 2 years old will be given complimentary access. Walk-in access pass can be purchased at any Malaysia Airlines Golden Lounge in KLIA, Kota Kinabalu, or Kuching. The access pass can be purchased 60 minutes or more before the scheduled time of departure.

1. You must be travelling on an eligible Malaysia Airlines operated flight. 2. Please note that the list of eligible flights may be updated from time to time, and Malaysia Airlines reserves the right to add or remove eligible flights without notice. 3. Our Pre Order Meals – Economy service is available on confirmed commercial tickets in flights from Kuala Lumpur to the following destinations:

4. The Pre Order Meals – Economy service is available via Manage Booking, and meals must be ordered at least 36 hours (GMT +8) before departure. 5. You may place your order for the Pre Order Meals – Economy meal via the following methods: (a) Online flight booking via malaysiaairlines.com (b) Online Manage Booking on malaysiaairlines.com 6. If there is no meal pre-ordered, passengers will be served the standard meal onboard. 7. In the event of flight changes:    (a) If you would like to make any changes after booking your Pre Order Meals – Economy meal, you may do so via Manage Booking up until 36 hours prior to flight departure. (b) If you change your flight or departure date, then your Pre Order Meals – Economy order may be cancelled. You must re-submit your order via manage booking. 8. Although you have pre-ordered a meal, Malaysia Airlines will not guarantee fulfilment of meal choice. 9. Flight disruptions due to schedule change or operational requirements may affect the availability of the service on your flight. 10. If Malaysia Airlines changes your flight or departure date, there is a possibility that your Economy Class Chef-on-Call meal of choice may not be delivered to your new flight. However, the airline will endeavour to fulfil your order. 11. The Economy Class Chef-on-Call meal is separate from the special meal options for dietary requirements. If you require a special meal order, please make this choice via Manage Booking – Special Dietary Meal. 12. If you have chosen a special dietary meal and it is loaded in your profile, you will not be able to pre-order another meal until your first order is deleted from your profile. If more than one order appears in your booking, the Pre Order Meals – Economy order will be cancelled, and the initial special dietary meal will be served. 13. Malaysia Airlines reserves the right to make adjustments and substitute ingredients or menu items that may become unavailable due to operational reasons. 14. Rest assured that all meals, including Pre Order Meals – Economy meals, served on board Malaysia Airlines are guaranteed halal. 15. If you pre-ordered a meal but wish to change it on board, the cabin crew will be unable to accommodate your request for an alternate full meal. 16. All meals shown in pictures are solely for illustrative purposes and may differ from meals served on board.

1. For this upgrade, you must be travelling on an eligible Malaysia Airlines operated flight. 2. Please note that the list of eligible flights may be updated from time to time, and Malaysia Airlines reserves the right to add or remove eligible flights without notice. 3. The Meal Upgrade service is available on confirmed commercial tickets on flights from:

4. You can engage our Meal Upgrade service via the ‘Manage Booking’ tab and upgrades must be ordered at least 36 hours before departure. 5. You can only book up to one Meal Upgrade item per flight which will be an add-on to your complimentary in-flight F&B offering. 6. You may place your order for Meal Upgrades via: (a) Online flight booking via malaysiaairlines.com (b) Manage Booking on malaysiaairlines.com 7. If there is no pre-booked Meal Upgrade, you will be served the pre-arranged complimentary in-flight meal instead. 8. If you decide to change your flight or departure date, then your Meal Upgrade orders will be automatically cancelled. You would need to re-submit a new order. 9. All Meal Upgrade orders are non-refundable and non-transferable. 10. Flight disruptions due to schedule change or operational requirements may affect the availability of the Meal Upgrade service on your flight. 11. If Malaysia Airlines changes your flight or departure date, there may be a possibility that your Meal Upgrade items of choice may not be delivered on your new flight. In this case, please submit your request for a refund at the following link: https://www.malaysiaairlines.com/my/en/help/contact-us.html - be sure to have the receipt of your purchase with you. 12. As a reminder, once payment is made for Meal Upgrades, you will not be able to make any changes to the items ordered. 13. Malaysia Airlines reserves the right to make changes and substitute ingredients or menu items for the Meal Upgrade items that may be unavailable due to operational circumstances. 14. All refreshments and meals served on board Malaysia Airlines including Meal Upgrades are halal. 15. If you have pre-purchased a Meal Upgrade but have changed your mind on board, we will be unable to offer you a refund. 16. All Meal Upgrade depictions are for illustration purposes only and may differ from actual items served on board.

General 1.1. These terms and conditions (“Terms”) shall govern and apply to your purchase and/or use of gift cards by Malaysia Airlines Berhad (Company No: 201401040794 (1116944-X)) which business address is Level 1, Administration Building, South Support Zone (SSZ), Kuala Lumpur International Airport – KLIA, 64000 Sepang, Selangor Darul Ehsan, Malaysia (“Malaysia Airlines”). For the purpose of these Terms, "We", "Our" and "Us", refers to Malaysia Airlines. Please read and fully understand these Terms carefully before purchasing and/or using the MHgiftcard (as hereinafter defined). 1.2. By purchasing, using and/or attempting to use the MHgiftcard (as hereinafter defined), you shall indicate your agreement to be bound by these Terms and all other terms and conditions and policies (including our privacy policy ) pertaining to the purchase and/or use of the MHgiftcard (as hereinafter defined) and your consent to the processing of your personal data as described in the Privacy Policy linked herein. 1.3. In these Terms, the following terms shall have the respective meaning as defined hereunder, unless the context otherwise requires: “Customer”, “you” and “your” means the person or legal entity identified as the purchaser and/or user (wherever applicable) of the MHgiftcard. “Date of Issuance” means the date of the issuance of the MHgiftcard by Malaysia Airlines or its appointed agent/ partner. “Expiration Date” means the last date on which the Customer can use or redeem the MHgiftcard. “MHgiftcard” means the digital card by Malaysia Airlines that can be purchased online at https://vouchers.malaysiaairlines.com/en-gb/gift-cards . “Voucher” means the compensation voucher and/or residual value voucher offered by Malaysia Airlines. Purchase 2.1. MHgiftcards can be purchased online at https://vouchers.malaysiaairlines.com/en-gb/gift-cards . The MHgiftcards are issued and/or generated by our partner Qwikcilver Solutions Pvt. Ltd. 2.2. Payment for the MHgiftcard can be made by the Customer in full with the following payment cards: Visa, MasterCard and American Express. All payments via the payment cards mentioned above are subject to the approval of the payment card company and the relevant paying bank. Malaysia Airlines shall not be liable in any way if the payment card company or the paying bank refuses to process or accept any payment card or payment card particulars for any reason. Any bank charges or fees, whether imposed by the remitting or receiving bank shall be borne by the Customer. 2.3. Payment by cash or using MHgiftcard or any other gift card will not be accepted. 2.4. You can purchase up to ten (10) MHgiftcards in a single purchase transaction. Each MHgiftcard can be purchased for a specific value denomination amount in Ringgit Malaysia (RM), the amount of which shall be as prescribed on the MHgiftcard purchasing page; or at a specific amount within the minimum and maximum amount allowed on the MHgiftcard purchasing page. The minimum and maximum allowed amounts may vary depending on the type of MHgiftcard. 2.5. The MHgiftcard can be purchased for any person provided that the recipient of the MHgiftcard has a valid email address. 2.6. Upon successful payment made for the MHgiftcard, the Customer or the recipient of the MHgiftcard (whichever applicable) will receive an email confirming the purchase and payment of the MHgiftcard together with the selected MHgiftcard image and its purchased value. The email will also include the designated number of the MHgiftcard, its respective PIN code, and the link to these Terms and Malaysia Airlines Privacy Policy . 2.7. There may be a delay with the MHgiftcard activating in the system upon it being purchased, during which the MHgiftcard cannot be used for redemption. The delivery of the email may take up to 24 hours. 2.8. If you have selected “Delivery for later”, the MHgiftcard will only be delivered on the date that you have selected. You can schedule the delivery of the MHgiftcard for up to sixty (60) days before the selected delivery date. Terms of Usage 3.1. The MHgiftcard once issued is non-refundable and cannot be paid out in cash, or transferred against value, under any circumstances. It will also not be replaced if lost or stolen. Any further sale of the MHgiftcard shall not be permitted. 3.2. The MHgiftcard can be used multiple times within its validity period until the total value of the MHgiftcard has been fully used or redeemed. 3.3. The MHgiftcard will be valid for a period of one (1) year from the Date of Issuance. The MHgiftcard must be utilised prior to or on the Expiration Date, after which, the MHgiftcard shall be invalid. The MHgiftcard, its value or remaining value cannot be renewed, extended or reactivated, nor can any unused remaining balance on the MHgiftcard be claimed or redeemed for cash once expired. No refunds or credit note shall be issued for the unused value amount of the MHgiftcard. 3.4. An MHgiftcard cannot be redeemed for the purchase of another MHgiftcard. 3.5. No variation, amendment or change to the terms of usage of the MHgiftcard can be made unless agreed into in writing by Malaysia Airlines. Redeem your MHgiftcard 4.1. An MHgiftcard can only be used or redeemed for the online purchase of flight ticket(s) from https://www.malaysiaairlines.com and on the Malaysia Airlines Mobile App. You cannot book or purchase any package(s) or other stand-alone services other than flight(s) available on the aforementioned platform. 4.2. To use or redeem the MHgiftcard, you are required to enter the assigned MHgiftcard number and PIN code in the respective fields before proceeding to the payment page. 4.3. The MHgiftcard can be used or redeemed until its Expiration Date as specified in the email in which the MHgiftcard was sent. The MHgiftcard shall expire on the Expiration Date stated therein by 23:59 UTC. You must also ensure that the flight which the MHgiftcard is used or redeemed to purchase must depart before the Expiration Date. 4.4. The MHgiftcard cannot be combined or jointly redeemed with other promotional code(s) and gift card(s) or Voucher(s). 4.5. Any purchase of Malaysia Airlines travel insurance may also not be possible if payment for your flight ticket is made using the MHgiftcard. 4.6. The redemption of the MHgiftcard may be restricted for specific days, known as blackout dates. If you have a departure or the arrival date on any one of these dates, you will not be able to redeem your MHgiftcard for that specified period. These blackout dates can be verified in the Check Balance section on https://vouchers.malaysiaairlines.com 4.7. The MHgiftcard amount will be applied to the total flight fare (fare, taxes and extra services) if selected. 4.8. Utilisation of the MHgiftcard must be either a full redemption or a combination of the MHgiftcard with a payment card or other accepted MHgiftcard. Payment by credit card or other accepted MHgiftcard is required for any purchase costing more than the MHgiftcard’s value. If there is any credit left in the MHgiftcard after your transaction, the value of the MHgiftcard will be adjusted and will remain valid under the same conditions (no refund or extension possible). 4.9. You can use up to two forms of payment for one purchase, combining the MHgiftcard and any accepted credit card(s). Liability and risk of loss 5.1. The risk of loss and title for the MHgiftcard shall pass to the Customer or the recipient of the MHgiftcard (whichever applicable) upon electronic transmission of the MHgiftcard to the Customer or the recipient’s designated email. We accept no liability for errors in the email address provided to us at purchase of the MHgiftcard. 5.2. Malaysia Airlines is not responsible if any MHgiftcard is lost, stolen, destroyed or used without the Customer’s or recipient’s permission. Neither Malaysia Airlines nor Malaysia Airlines’ agent, employee or representative is obligated to ask that a person presenting the MHgiftcard identify him- or herself. Miscellaneous 6.1. Malaysia Airlines reserves the right at its absolute discretion and without liability to modify and otherwise change these Terms at any time without prior notice. If the Customer purchases or uses the MHgiftcard after incorporation of the amended Terms, the Customer is deemed to have accepted such variations. If the Customer does not accept the variations, the Customer must not purchase and/or stop using the MHgiftcard and terminate these Terms. 6.2. These Terms constitute the entire and only understanding between Malaysia Airlines and you, and replace any prior understandings or agreements (whether oral or written) relating to the subject matter hereof. Neither you nor Malaysia Airlines shall be bound by any express tacit or implied representation, warranty, promise or the like not recorded herein. 6.3. The failure of Malaysia Airlines to exercise any of its rights shall not be construed as a waiver or relinquishment of the future performance of any of its rights, and your obligations with respect to such future performance shall continue in full force and effect. 6.4. If any clause contained in these Terms becomes void, unenforceable or prohibited in any jurisdiction, this will not affect the validity and enforceability of the other clauses in these Terms, or of these same clauses in other jurisdictions. In such cases, Malaysia Airlines and you agree to replace the clause that is void, unenforceable or prohibited with a valid, enforceable clause in the spirit of the original. 6.5. These Terms are drafted in English. If translated into a language other than English for any purpose, the English version shall prevail and be paramount in the event of any differences, questions or disputes concerning the meaning, form, validity, or interpretation of these Terms. 6.6. These Terms shall be governed by and construed in accordance with the laws of Malaysia. To the extent permitted by law, you agree to submit to the exclusive jurisdiction of the courts of Malaysia for the settlement of any dispute which might arise as a result of or in connection with these Terms. 6.7. These Terms shall be read in conjunction with our General Conditions of Carriage, Privacy Policy, Cookie Policy and Terms of Use. 6.8. Malaysia Airlines will not be held responsible for any typographical errors or misprint under these Terms. 6.9. Malaysia Airlines shall have the absolute full rights and be entitled to cede, assign and delegate all or any of its rights and obligations in terms of any relevant terms and conditions, policies and notices to any third party. 6.10. Malaysia Airlines may, without prior notice to you, immediately terminate these Terms. The termination however shall not affect or prejudice any previously accrued rights or liabilities. In the event that you are dissatisfied with these Terms or with any terms, conditions, rules, policies, guidelines, or practices of Malaysia Airlines, your sole and exclusive remedy is to discontinue purchasing and/or using the MHgiftcard and/or any other services provided therein.

Our MHcheckout is a secured payment channel that can be used for flight bookings and/or service purchases through Malaysia Airlines Berhad (“MH”)’s Global Customer Contact Centre, Social Media Customer Support via Twitter and Facebook and Malaysia Airlines Ticketing Offices. MHcheckout cannot be used for the purchase of the following: (a) Travel Insurance (b) Book Now, Pay Later bookings (c) Promo Codes (d) MH E-Vouchers (e) Enrich Redemptions (f) Group Bookings Once a booking is made by a passenger, a payment link will be sent to the passenger via the passenger’s email and/or mobile number registered during the booking process. The payment link will remain active and valid for up to four hours from the time the email and/or SMS is sent to the passenger or the Ticketing Time Limit, whichever is earlier. Ticketing Time Limit is the duration set by Malaysia Airlines reservation system for bookings to be ticketed. If payment is not received by Malaysia Airlines within the stipulated time, the payment link will expire and the passenger’s booking and/or purchase of services will be automatically cancelled. No request for extension of time to make payment will be entertained. A new booking and/or purchase will need to be made or the passenger may contact Malaysia Airlines to request again for the intended services. For booking of flights made two (2) hours before flight departure, passengers must complete the payment before the Ticketing Time Limit, otherwise the booking will be automatically cancelled and passengers will need to make another booking on a new date/time. Cancellation of bookings and purchases pursuant to the above can be made by Malaysia Airlines without any prior notice. For the avoidance of doubt, such cancellations by Malaysia Airlines shall not entitle the passenger to any claim or compensation against Malaysia Airlines, its agents and employees for all losses or damages suffered or incurred by the passengers as a direct or an indirect result of the cancellation. Fares and taxes will be quoted and charged in the currency displayed in the fare quote. Credit cards issued by Visa, MasterCard, American Express and other modes of payment such as Internet Banking and e-Wallets are available via MHcheckout. If a new booking is disrupted by any flight cancellation by Malaysia Airlines, Malaysia Airlines fare rules and general conditions of carriage will apply. Malaysia Airlines shall not be liable in any way whatsoever for any disruption during the MHcheckout transaction, whether due to technical problems or otherwise, which is beyond its reasonable control. In the event of any disruption, reasonable effort shall be used to remedy the disruption and resume the purchased product transaction on a fair and equitable basis. If passengers encounter any issues such as booking cancellation, payment not being captured or any other technical issues, passengers may reach Malaysia Airlines at 1 300 88 3000 (within Malaysia) or +603 7843 3000 (outside Malaysia). For any changes to the booking and/or purchase after payment has been made and ticket(s) issued (where applicable), additional fees may apply as per the fare rules of the booking. Malaysia Airlines will not be liable or responsible for any payment failures due to issues at the credit or debit card company, paying bank or e-Wallet service provider due to any technical or non-technical reasons such as insufficient funds, non-receipt of OTP etc. Passengers are encouraged to contact the credit or debit card company, paying bank or e-Wallet service provider for assistance. Credit/Debit Card - All payments via credit or debit card are subject to the approval of the credit or debit card company and the relevant paying bank. Malaysia Airlines shall not be liable in any way if the credit or debit card company or the paying bank refuses to process or accept any payment for any reason. Online Banking – The Passenger shall transfer the total purchase price for the booking and/or purchase (including any applicable taxes, fees, charges and shipping costs) to Malaysia Airlines account. e-Wallet – The Passenger may select his/her preferred e-Wallet from the e-Wallet service provider made available on MHcheckout to make payment to Malaysia Airlines. The Passenger is required to have a registered e-Wallet account with enough balance with the selected e-Wallet service provider to use this payment method on MHcheckout. Malaysia Airlines may, at its sole discretion and at any time, refuse any of the above-mentioned payment methods and/or modify or discontinue, temporarily or permanently, any payment method without notice or giving any reason. The Passenger may not claim against Malaysia Airlines for any failure, disruption or error in connection with the chosen payment method. Unless otherwise expressly agreed to by Malaysia Airlines, any bank charges or fees, whether imposed by the remitting or receiving bank, shall be borne by the passengers. Malaysia Airlines reserves the absolute right at its sole discretion to vary or amend any of the terms and conditions herein at any time, without any prior notice. These Terms and Conditions shall be governed and construed in accordance with the laws of Malaysia, and the courts of Malaysia shall have exclusive jurisdiction to adjudicate any dispute which may arise in relation thereto. Any typographical error, inaccuracies, or omissions that may relate to product description, pricing, availability and contents on MHcheckout shall be subject to correction without any notice and liability on the part of Malaysia Airlines. If any provision of these Terms and Conditions is held invalid, unenforceable or illegal for any reason, these Terms and Conditions shall remain otherwise in full force apart from such provision, which shall be deemed, deleted. No failure on the part of Malaysia Airlines to exercise, and no delay on its part in exercising, any right or remedy under these Terms and Conditions will operate as a waiver thereof, nor will any single or partial exercise of any right or remedy preclude any other or further exercise thereof or the exercise of any other right or remedy.

Your MH E-vouchers are converted from purchases of MH open tickets issued for travel from 1 January 2020 to 31 August 2021. The MH E-vouchers are a new form of payment that can be used for flight bookings and in-flight services redeemable via the Malaysia Airlines website and mobile application. Your MH E-voucher is non-transferable and non-refundable and accepted according to its validity and value shown here . You may use your MH E-vouchers for any Cabin Class on board all Malaysia Airlines and MASwings operated flights, Codeshare and Interline Partners flights booked on the Malaysia Airlines website or mobile app. The MH E-vouchers cannot be used to pay for flight ticket changes. An MH E-voucher cannot be used for bookings made via our Contact Centre, ticket offices, travel agents or any other on-ground channels. MH E-vouchers are not applicable with the purchases of bookings with: (a) Travel Insurance (b) Book Now Pay Later deals (c) Promo Codes (d) Multi-currency Payment (MCP) (e) Enrich points redemption plans The usage of the MH E-vouchers is specifically for flight tickets and services, paid with the same currency. You are allowed to use your MH E-vouchers when booking for another person in your travelling party only if you are in the same booking order. For successful redemption of your MH E-vouchers, your entire journey must be completed on or before the voucher expires i.e., on 15 January 2023. You can redeem the same MH E-Voucher multiple times provided there is sufficient value stored in it and you are allowed to combine up to three MH E-vouchers in a single transaction. If the MH E-voucher amount is insufficient for full redemption on your bookings, the remaining amount can be settled via credit card. Your unutilised MH E-vouchers are non-refundable after its expiry date. Should a new ticket be issued for refund, the amount paid using the MH E-voucher will be refunded to the original MH E-voucher. If a new booking is disrupted by a flight cancellation, the standard Malaysia Airlines disruption policy shall apply. Malaysia Airlines reserves the absolute right at its sole discretion to vary or amend any of the terms and conditions herein at any time, without any prior notice. Consent to Transfer and Use: The individual making the purchase using the MH E-voucher has further acknowledged and agreed that by providing Malaysia Airlines with any personal or proprietary information, the individual hereby expressly give their consent to the transmission of such personal or proprietary information over international borders for the purpose of processing the relevant transactions. The individual hereby gives their further consent to the use of such personal data on an anonymised basis for statistical objectives. Malaysia Airlines shall not be liable in any way whatsoever for any disruption during the MH E-voucher transaction, whether due to technical problems or otherwise, which is beyond its reasonable control. In the event of any disruption, reasonable effort shall be used to remedy the disruption and resume the purchased product transaction on a fair and equitable basis. Malaysia Airlines reserves the absolute right to cancel, terminate or suspend the usage of MH E-vouchers without prior notice. For the avoidance of doubt, any cancellation, termination, or suspension by Malaysia Airlines shall not entitle the individual making the purchase or any Enrich member to any claim or compensation against Malaysia Airlines, its agents and employees for any and all losses or damages and any consequential damages thereof suffered or incurred as a direct or an indirect result of the act of cancellation, termination or suspension thereof. The Terms and Conditions herein shall be construed, governed, and interpreted in accordance with the laws of Malaysia. The individual making the purchase agrees to submit to the exclusive jurisdiction of the Courts of Malaysia on all matters arising from this MH E-voucher transaction. Malaysia Airlines reserves the absolute right to reserve or remove any MH E-voucher converted incorrectly or not in accordance with these Terms and Conditions at any time without prior notice. By participating in a transaction using an MH E-voucher, it shall be deemed that the individual making the purchase has read and agreed to be bound by these Terms and Conditions. Any breach of these Terms and Conditions may, at Malaysia Airlines’ absolute discretion, result in forfeiture of any of points purchased. In the event of any issues regarding conversion from an e-ticket to an MH E-voucher, you may reach out to our Customer Service team by filling up this form . If an original ticket which was converted to an MH E-voucher is eligible for a one-time fare difference waiver as per the MH Commercial Waiver Policy, please call our contact centre for assistance in accessing this benefit. A one-time fare difference waiver can be available only when the MH E-voucher is fully unutilised.

Contributions made to WWF-Malaysia’s Gaharu Project are tax-deductible. WWF-Malaysia will issue the tax-deductible receipts for donations on a quarterly basis. In the event of flight ticket changes or cancellations, donations are not refundable. Donations are not exchangeable. Donations are not available on codeshare and interline flights. General enquiries on donations to WWF-Malaysia's Gaharu Project can be channeled through email to: kawan@wwf.org.my The Gaharu Project Contribution Ancillary is only available on Point of Sales in Malaysia and segments departing from Malaysia. The Gaharu Project Contribution Ancillary is applicable for Adult, Children and Student passengers. The donations are not available on the ‘Manage Booking’ tab . The passenger info shared between Malaysia Airlines and WWF-Malaysia is strictly for tax exemption purposes. The WWF-Malaysia Gaharu Project tax exemptions are applicable for Malaysian nationals only. After purchasing the donation ancillary, passengers are required to fill in the details form to be eligible for tax exemption: https://forms.malaysiaairlines.com/221700524921042 Malaysia Airlines reserves the absolute right at its sole discretion to vary or amend any of the terms and conditions herein at any time, without any prior notice.

Contributions made to MERCY Malaysia are tax-deductible. MERCY Malaysia will issue the tax-deductible receipts for the donations on a quarterly basis. All donations made are final. In the event of flight cancellations, donations are not refundable. Donations are optional and not exchangeable. Donations are not available for codeshare and interline flights. General enquiries on donations can be channeled through email to: donation@mercy.org.my The MERCY Malaysia donation ancillary is only available on Point of Sales in Malaysia and segments departing from Malaysia. The MERCY Malaysia donation ancillary is applicable for Adult, Children and Student passengers. The donations are not available on our ‘Manage Booking’ tab . The passenger info shared between Malaysia Airlines and MERCY Malaysia is strictly for tax exemption purposes. The MERCY Malaysia tax exemptions are applicable for Malaysian nationals only. After purchasing the donation ancillary, passengers are required to fill in the donor details form to be eligible for tax exemption: https://forms.malaysiaairlines.com/221739177911865 Malaysia Airlines reserves the absolute right at its sole discretion to vary or amend any of the terms and conditions herein at any time, without any prior notice.

1. Skip Meal (No Meal - NOML) option allows passengers the ability to inform Malaysia Airlines when they are not having their in-flight meal. 2. This option is available for passengers travelling on eligible Malaysia Airlines operated flights only and is not available for codeshare and interline flights. 3. NOML service is available on confirmed commercial tickets on flights from Kuala Lumpur to the following destinations:

4. The list of eligible flights may be updated from time to time, and Malaysia Airlines reserves the right to add or remove eligible flights without notice. 5. NOML option is applicable for Adult, Children and Student passenger types. 6. NOML option must be selected at least 24 hours (GMT +8) before departure of the first flight in the itinerary via Manage Booking – Special Dietary Meal . Any changes or cancellation must be done 24 hours prior to your first flight departure. 7. You may opt for the NOML option via the following methods: a. Flight booking on malaysiaairlines.com b. Manage Booking on malaysiaairlines.com c. Malaysia Airlines Global Customer Contact Centre i. 1300 88 3000 (within Malaysia) ii. +603 7843 3000 (outside Malaysia) 8. In the event of flight changes, a. If you would like to change your booking of Skip Meal (NOML), please email kulccm@malaysiaairlines.com (Monday - Friday, 0800hrs - 1700hrs, Malaysia Time GMT+8) at least 36 hours prior to your first flight departure. b. If you change your flight or departure date, the Skip Meal may be cancelled. You must reselect it via Manage Booking or Global Customer Contact Centre. c. If Malaysia Airlines changes your flight or departure date, there might be a possibility the Skip Meal option is not available. However, the airline will endeavour to fulfil your booking. 9. If you have already chosen NOML and it is loaded in your profile, you will not be eligible to pre-order other meals unless NOML is removed. If two orders appear in your booking, NOML will prevail and your pre-order meal will be cancelled. 10. There will be no additional costs for the passenger for this service. Instead, the meal expenses from meals skipped under NOML will be donated to our partner charity organisation. By selecting the NOML option, the passenger consents to the donation made under this programme. 11. Contributions made are non-tax deductible and non-refundable. 12. Donations are not exchangeable. 13. Malaysia Airlines reserves the absolute right in its sole discretion to vary or amend any of the terms and conditions herein at any time, without any prior notice.

This solution is delivered by CHOOOSE, a Malaysia Airlines partner. For a full list of the General Terms & Conditions please visit: CHOOOSE portal For further inquiries or questions, email support at malaysiaairlines-support@chooose.today.

“Malaysia Airlines” means Malaysia Airlines Berhad (Company No. 201401040794 (1116944-X)) having its registered office at 1st Floor, Administration Building, Southern Support Zone, Kuala Lumpur International Airport, 64000 Sepang, Selangor, Malaysia) and its permitted assigns and successors. “Passenger” means an individual who has purchased a ticket for a Malaysia Airlines flight operated by Malaysia Airlines. “Upgrade” means a change in class from the class of service that was originally purchased for travel with Malaysia Airlines to one class of service higher. “Last Minute Upgrade” means an upgrade purchase made by Passenger within 03 hours priors to flights departure at Malaysia Airlines Ticket Counter or Malaysia Airlines check-in counters together with a minimal upgrade fee IN ADDITION to the fare paid for the ticket and EXCLUDES payment card issuer and bank-related fees or charges, taxes payable at the airport, all of which shall be borne by Passenger. 1. The following Terms and Conditions will apply to Last Minute Upgrade purchase for upgrading Passenger’s flight ticket issued on Malaysia Airlines’ document number 232, and on services operated by Malaysia Airlines for flights with carrier code “MH”. 2. Malaysia Airlines reserves the right in its absolute discretion and without prior notice to determine, change and not disclose the factors, conditions and rules relating to the eligibility for Last Minute Upgrade offer, which may vary from time to time. The following shall NOT be eligible for Last Minute Upgrade purchase: (a) Bookings with unaccompanied minor, (c) Bookings with wheelchair, (d) Bookings with charter flights. 3. Last Minute Upgrade is available for both Domestic and International flights operated by Malaysia Airlines. 4. Passengers may only purchase one Last Minute Upgrade per eligible flight segment as per the purchased ticket. 5. The Upgrade is offered to passengers in Economy Class to travel Business Class or Business Class to Business Suite when there are seats available in upgraded class. 6. By purchasing Last Minute Upgrade (a) a person confirms that he or she has reached the legal age of majority in their country of residence at the time the Upgrade Offer is submitted; (b) Passenger shall be deemed to have the authority to act on behalf of and to bind the person or persons named or included on the Last Minute Upgrade Offer to these Terms and Conditions and (c) Passenger shall be at airport within 3 hours of flight departure. 7. The Last Minute Upgrade requires a payment which is applicable from Economy Class to Business Class or Business Class to Business Suite only. 8. For the Passenger to be able to purchase Last Minute Upgrade, Passenger must first purchase a confirmed ticket (“Ticket”) for traveling on Economy Class or Business Class subject to Terms and Conditions in Section 1. 9. Passengers with Ticket will have the option of checking on the eligibility of their flight segment(s) at Malaysia Airlines Ticket Counter or Malaysia Airlines check-in counters. 10. Up to 3 hours before Passenger’s segment departure time, Passenger may purchase Last Minute Upgrade for each eligible segment and provide Passenger’s payment card details or by cash. After completion of the information and confirmation of the information by Passenger, the Last Minute Upgrade will be considered for a purchase, subject to these Terms and Conditions and seats availability. Passenger shall receive an email confirming their Last Minute Upgrade is successfully purchased. 11. Any applicable pre-payable taxes and fees for the Upgrade and the total amount payable will be displayed (“Total”). Taxes to be collected at airports or its equivalent, payment card issuer and bank-related fees and charges are not included and shall be borne by Passenger. a. Effective 1 September 2018, the rate for Malaysian Sales & Service Tax (SST) of all offers involving travelling on Domestic sectors only shall be at six percent (6%). b. Effective 1 September 2019, the Malaysian Departure Levy (MDL) will be imposed to all international outbound flight from Malaysia. The MDL for Business Class is RM50 for outbound destinations to ASEAN countries and RM150 for outbound destinations to non-ASEAN countries. For ticket(s) where MDL Economy has been paid, the tax difference for an upgrade from Economy Class to Business Class will be charged at RM42 for outbound destinations to ASEAN countries and RM130 for outbound destinations to non-ASEAN countries. The MDL will be charged in addition to your Upgrade offer price. Taxes paid are non-refundable. 12. Malaysia Airlines reserves the right, in its sole discretion, to decide whether to accept Passenger’s Last Minute Upgrade, and it makes no representation that any Passenger will be upgraded regardless of whether seats are available in the class of service for which a Last Minute Upgrade is being made. 13. Subject to Passenger’s payment type, acquiring bank and issuing country, Passenger may receive a notification during processing of the Last Minute Upgrade, that the total offered amount has been charged to Passenger’s card. Once the Last Minute Upgrade purchase is confirmed, and payment is debited from Passenger’s nominated payment card when Passenger receives all of the following: a. A Miscellaneous Electronic Document receipt (EMD) with the additional upgrade amount is issued to each passenger included in Passenger’s original flight booking. 14. Acceptance of Passenger’s Last Minute Upgrade purchase i.e., Electronic Miscellaneous Document Receipt (EMD) will be sent to Passenger’s email address upon confirmation. 15. The 6-character Malaysia Airlines Booking Reference is supplied to Passenger at the time Passenger books a Malaysia Airlines flight and is printed on the Ticket. Passenger may use the Booking Reference to check eligibility for Last Minute Upgrade at Malaysia Airlines Ticket Counter or Malaysia Airlines Check-In counter. Booking Reference provided must be always kept confidential by the Passenger and Passenger must not share their Booking Reference and Passenger is solely responsible for protecting it against improper or unauthorized use. 16. Malaysia Airlines does not guarantee specific seat assignments to Passengers whose Last Minute Upgrade purchase are confirmed and upgraded. 17. All personal costs and/or any other costs and/or related expenses that are incurred to purchase the Last Minute Upgrade are at Passenger’s sole responsibility and own costs. 18. There will be no refund, credits, or exchanges once Passenger’s Last Minute Upgrade purchase has been accepted by Malaysia Airlines and Passenger’s nominated payment has been charged. 19. Last Minute Upgrade is strictly non-transferable. 20. No Enrich Points will be awarded on the amount (fare) paid for the Last Minute Upgrade for the respective sectors. 21. Once passengers receive the confirmation email signifying acceptance of Passenger’s Last Minute Upgrade purchase, Malaysia Airlines will not be responsible or liable for any claims, damages, losses, costs or expenses arising from any changes to the booking, whether such changes are made by passengers or any third party for whatever reasons. 22. In the event of a change which necessitates Malaysia Airlines to re-accommodate Passenger on to another Malaysia Airlines flight for whatever reason(s) other than for reasons attributable to Passenger’s fault, actions or omissions, any Last Minute Upgrade purchase made in relation to the original booking may at the discretion of Malaysia Airlines be transferred to the new flight(s), subject to availability of seats in the upgraded class. If Passenger’s booking is transferred to a flight operated by an airline other than Malaysia Airlines, Malaysia Airlines does not guarantee an Upgrade to a higher class. 23. (1) Notwithstanding Section 18 in the foregoing, Passenger is entitled to a refund for the Last Minute Upgrade purchase under the following conditions: a. The flight for which Passenger’s Last Minute Upgrade purchase was accepted and upgraded was cancelled. b. The flight for which Passenger’s Last Minute Upgrade purchase was accepted and upgraded was cancelled, and Malaysia Airlines re-accommodates Passenger on another flight which may or may not be operated by Malaysia Airlines. If for any reason Passenger is unable to be seated in the higher class of service to fulfill the Upgrade and Passenger is seated in the class of service of Passenger’s original booking. c. Passenger’s Last Minute Upgrade purchase is accepted, and Passenger were given an Upgrade, but Passenger is not able to be seated in the upgraded class of service for reasons attributable to Malaysia Airlines but excluding reasons attributable to Passenger’s actions or omissions, including, but not limited to, Passenger’s own decision in opting to change flights or Passenger missing a flight. (2) No refund will be issued in the case of a change to a substitute aircraft to operate a flight where the Last Minute Upgrade purchase is still available to Passenger on that substitute aircraft. (3) Upon reimbursement by Malaysia Airlines, Malaysia Airlines shall have no further liability to Passenger. (4) Should any refunds be approved, as set out the above-mentioned circumstances, the amount paid will be refunded to the nominated payment card that was used to pay for the Last Minute Upgrade purchase and it will be processed in the currency in which the Upgrade price was charged. Such refunds shall be limited to the amount charged for the Upgrade and any taxes and fees paid for the Upgrade. No payment card issuer and bank-related fees or charges will be refunded. 24. If the Passenger makes changes to the Ticket after the Last Minute Upgrade purchase has been accepted by Malaysia Airlines, Passenger will not be entitled to transfer the Upgrade to another flight and the amount paid for the Upgrade will be forfeited without a refund. 25. (1) Passenger hereby agrees that to claim a refund, Passenger will submit a written request by sending an email to: mhupgrade.enquiry@malaysiaairlines.com with a scanned copy of the following documents: a. Boarding Pass for the flight in question b. Email notifying that the Last Minute Upgrade is successful c. Any other relevant document(s) (2) All refunds are to be submitted within 3 months from the scheduled flight date. Any decision pertaining to refunds will be in accordance with Section 21 of these Terms and Conditions and such decisions by Malaysia Airlines shall be final and binding. 26. The fare conditions for the original Ticket purchased by the Passenger, which includes, but is not limited to, cancellation policies, change fees, baggage allowance, and rules relating to the accrual of frequent flyer points shall remain unchanged and in effect and will be applicable even if Passenger Last Minute Upgrade purchase has been accepted and Passenger has been upgraded. 27. Last Minute Upgrade purchase entitles the Passenger to use Malaysia Airlines lounge services in respect of the flight for which Passenger’s Last Minute Upgrade was accepted provided that the Passenger presents a valid boarding pass as supporting document before access to lounge can be given. 28. Last Minute Upgrade purchase from Economy Class to Business Class entitles the Passenger to Business Class benefits such as priority boarding and spacious seats. However, Passengers will be served Economy Class inflight meals and baggage allowance including any prepaid excess baggage that was purchased by the Passengers will maintain as per original ticket . 29. Malaysia Airlines reserves the right to change, alter, amend or cancel any or all of these Terms and Conditions from time to time, without any prior notice. The Terms and Conditions which apply to Last Minute Upgrade and Upgrade are those applying at the date is submitted. These Terms and Conditions shall be read in conjunction with Malaysia Airlines' General Conditions of Carriage, Website Terms of Use and Privacy Policy, which are hereby incorporated into and form part of these Terms and Conditions. 30. The failure by Malaysia Airlines to exercise its rights will not be construed as a waiver or relinquishment of the future performance of any of its rights, and Passenger’s obligations with respect to such future performance shall continue in full force and effect. 31. By making a Last Minute Upgrade purchase, Passenger expressly acknowledges that Passenger has read and understood the above Terms and Conditions and hereby agrees to the same. 32. Malaysia Airlines, its affiliates, subsidiaries, agents, employees and representatives shall not be liable for any loss or damage whatsoever suffered (including but not limited to loss of opportunities and any indirect or consequential losses) or personal injury suffered or sustained in connection with or arising from this Terms and Conditions for the Last Minute Upgrade purchase. 33. The main language of the Terms and Conditions shall be the English language. Any translation to any other language than English shall be for convenience only. Should there be any discrepancies between the English Terms & Conditions and the translated version, the English Terms & Conditions shall prevail. 34. This Terms and Conditions of the Last Minute Upgrade purchase shall be construed, governed, and interpreted in accordance with the laws of Malaysia. 35. Malaysia Airlines will not be held responsible for any typographical errors or misprint under these Terms and Conditions.

These terms and conditions ("Terms") govern your use of the Save Card feature ("Feature") provided by [Malaysia Aviation Group Berhad] ("Company," "we," "us," or "our") on our ecommerce platform ("Platform"). By utilizing the Save Card Feature, you ("Enrich member," "you," or "your") agree to comply with these Terms. Please read these Terms carefully before using the Feature. 1. Feature Description: The Save Card Feature allows registered Enrich member of our Platform to securely save their payment card information in tokenized form for faster and more convenient future purchases. 2. User Responsibilities: 2.1 You are required to provide precise, current, and complete payment card information. It is your responsibility to ensure the accuracy of the information you save on the Platform. 2.2 You are accountable for the security and confidentiality of your Enrich Account credentials and any card information saved therein. You hereby agree not to disclose your Enrich Account details or permit unauthorized access to your Enrich Account. 2.3 In the event of any suspicion of unauthorized use of your Enrich Account or saved card information, you are obligated to promptly initiate the deletion of the saved card through the platform's "manage payment card" feature. This action must be taken immediately to mitigate potential risks and breaches. 3. Tokenization and Data Security: 3.1 Upon saving your payment card information, a tokenization process is undertaken. This process entails the replacement of your full card details with a unique token. This token is subsequently employed for forthcoming transactions, serving to heighten security by obstructing the exposure of sensitive card information. 3.2 Our commitment to safeguarding your information is resolute. The information pertaining to your saved card is subjected to storage utilizing encryption and security measures conforming to industry standards. These measures are in place to avert any unauthorized access from transpiring. 4. Consent and Authorization: 4.1 The Saved Card function allows you to link your Credit and/or Debit Card to your Enrich Account. Linking or Binding of Credit and/or Debit Card – You hereby understand and acknowledge that upon linking or binding your Credit and/or Debit card to the Enrich Account, you shall be solely responsible and liable for all Purchase(s) that may occur. 4.2 Pursuant to the Saved Card function, you hereby undertake and agree that upon linking your Credit and/or Debit Card to your Enrich Account, you permit and authorize Credit and/or Debit to deduct the relevant sums from your card account to be paid to MAGB and/or the relevant merchant(s) upon usage of the linked Credit and/or Debit Card. 4.3 You may delink your Credit and/or Debit Card using the remove card function. Kindly take note however that it may take up to 24 hours to complete the delinking process and during such period, you shall still be liable for any payment incurred using the Saved Card function. 4.4 In the event that you use the Save Card feature to make a payment in a currency different from the base currency, you will be responsible for any additional issuer’s charges associated with the currency conversion as appear in your bank statement. 4.4 The usage of the Saved Card function shall be further subject to the MAGB’s terms and conditions as issued by MAGB and which may be amended from time to time. You further agree and undertake to comply with the terms and conditions imposed by MAGB. 5. Data Privacy: 5.1 The security and privacy of the Save Card is our utmost priority. By consenting for the Save Card to be processed by us under this Feature, our MAG Privacy Policy applies. To read our Privacy Policy, please click the link here . 5.2 Should you have any inquiry regarding our data privacy policy, you may reach us at privacy@malaysiaairlines.com . 6. Limitation of Liability: 6.1 By utilizing the Save Card Feature, you hereby agree to indemnify, defend, and hold the Company, its officers, directors, employees, and affiliates harmless from any claims, liabilities, damages, losses, and expenses that may arise in connection with or as a result of your use of the said Feature. 6.2 The Save Card Feature is provided on an "as is" and "as available" basis. The Company does not provide any express or implied warranties pertaining to the security, accuracy, reliability, or functionality of the Feature. 7. Currency Limitations and Regulatory Compliance: 7.1 As per local regulations, the Save Cards feature currently supports only for non-India issued cards in addition to the non-INR currencies for point-of-sale transactions outside of India. Users are advised that the support for additional currencies may be subject to change based on evolving regulatory requirements and updates to the platform. 7.2 Users are responsible for ensuring compliance with local regulations regarding currency usage and transactions. Any violation of applicable laws or regulations will result in the immediate termination of access to the Save Cards feature and may lead to further legal action. 7.3 The Company reserves the right to implement additional restrictions or limitations on currency usage within the Save Cards feature as necessary to maintain compliance with regulatory standards and protect the integrity of the platform. 8. Booking Compatibility: 8.1 The Save Cards feature is currently compatible with normal prime bookings, specifically including one-way or return flights. Users are advised that this feature may not be available for other types of bookings or services offered by Malaysia Airlines. 8.2 Users should regularly check for updates on supported booking channel as the platform evolves. Changes to compatibility with additional booking flow will be communicated to users through our website

For payment by card, either in a form of charge card, credit card or debit card as may be stipulated as being acceptable for payment, you acknowledge that there may be an additional amount held by your payment card company or bank, whichever applicable, during the pre-authorization process. This amount, often referred to as a "float amount," is held temporarily by your payment card company or bank, whichever applicable, to ensure the availability of funds for the transaction. By proceeding the transaction with payment by card, you understand that the float amount held by your payment card company or bank, whichever applicable, may differ from the actual transaction amount and may impact the available balance in your account temporarily. It is your responsibility to contact your payment card company or bank, whichever applicable, directly if you wish to release the float amount. The release of the float amount may vary depending on your payment card company or bank, whichever applicable, policies and procedures. All payments by card are subject to the approval of the payment card company or bank, whichever applicable. Malaysia Airlines shall not be liable in any way if the the payment card company or bank, whichever applicable, refuses to process or accept any payment for any reason. Malaysia Airlines shall also not be held liable for any discrepancies relating to or arising from the float amount or any issues arising from the pre-authorization process conducted by the payment card company or bank, whichever applicable. You are advised to review your payment card company or bank statements, whichever applicable, regularly to ensure the accuracy and report any discrepancies or unauthorized transactions to your payment card company or bank, whichever applicable, immediately. By proceeding the transaction with payment by card, you agree to abide by the terms and conditions set forth by your payment card company or bank, whichever applicable, regarding such payment card usage, including but not limited to pre-authorization processes and float amounts. Malaysia Airlines reserves the right to update or modify these terms and conditions at any time without prior notice. You are encouraged to review these terms periodically for any changes or updates. By proceeding the transaction via payment by card, you shall indicate your agreement to be bound by the above terms and conditions. If you do not agree with any part of these terms and conditions, we advise you to proceed the transaction with other mode of payment available and not to proceed to pay by card.

This website for online booking is owned and managed by Malaysia Airlines Berhad (Company No: 1116944-X) (“Malaysia Airlines”) which business address is Level 1, Administration Building, South Support Zone (SSZ), Kuala Lumpur International Airport – KLIA, 64000 Sepang, Selangor Darul Ehsan, Malaysia. For these Conditions of Use "We", "Our", and "Us" refer to Malaysia Airlines. Please review these Conditions of Use carefully before using the website. By using this website, you agree to be bound by these Conditions of Use.

Malaysia Airlines carries passengers on flights in Malaysia and elsewhere in accordance with contracts including: The IBF Conditions of Use; General Conditions of Carriage for Passenger and Baggage (“General Conditions of Carriage” or “GCC”), International Conventions, the Malaysian Carriage by Air Act 1974, and orders and regulations made thereunder; and our Legal Notice on Privacy Policy. In the event of any inconsistency between these IBF Conditions of Use and the General Conditions of Carriage, the General Conditions of Carriage shall take precedence.

If your journey includes an ultimate destination or stops in a country other than the country of departure, the Warsaw Convention may apply. The Convention governs and, in most cases, limits our liability for death or personal injury, as well as baggage loss or damage.

Under these Conditions of Use, "ticket" refers to the passenger ticket and baggage check, or the itinerary/receipt in the case of an electronic ticket, which includes these conditions and the notices that precede it; "carriage" is equivalent to "transportation"; "carrier" means all air carriers that carry or undertake to carry the passenger or his baggage hereunder or perform any other service incidental to such air carriage; "electronic ticket" means the itinerary/receipt issued by or on behalf of a carrier, the electronic coupons and, if applicable, a boarding document. "Warsaw Convention" refers to the Convention for the Unification of Certain Rules Relating to International Carriage by Air signed at Warsaw on 12th October 1929, or that Convention as amended at The Hague on 28th September 1955, whichever may be applicable. Carriage hereunder is subject to the rules and limitations relating to liability established by the Warsaw Convention unless such carriage is not "international carriage" as defined by that Convention. To the extent not in conflict with the foregoing, carriage and other services performed by each carrier are subject to: (i) provisions contained in the ticket, (ii) applicable tariffs, (iii) the carrier’s conditions of carriage, and (iv) related regulations that are made part of General Conditions of Carriage (Passenger and Baggage); except in transportation between a place in the United States or Canada, and any place outside thereof to which tariffs in force in those countries apply. The carrier’s name may be abbreviated in the ticket. The full name and its abbreviation are outlined in the carrier's tariffs, conditions of carriage, regulations or timetables, and the carrier's address shall be the airport of departure shown opposite the first abbreviation of the carrier's name in the ticket. The agreed stopping places are those specified in the ticket or as shown in the carrier’s timetables as scheduled stopping places on the passenger's route. Carriage to be performed hereunder by several successive carriers is regarded as a single operation. If an air carrier issues a ticket or checks baggage for carriage over the lines of another air carrier, it does so only as its agent. Any exclusion or limitation of the carrier's liability applies to and is for the benefit of the carrier's agents, servants, and representatives, as well as the agents, servants, and representatives of the person whose aircraft is used by the carrier for carriage. Checked baggage will be delivered to the bearer of the baggage check. In case of damage to baggage moving in international transportation, complaint must be made in writing to the carrier forthwith after discovery of damage, and at the latest, within 7 days from receipt; in case of delay, a complaint must be made within 21 days from the date the baggage was delivered. The ticket is good for carriage for one year from the date of issue, unless stated otherwise in the ticket, in the carrier's tariffs, conditions of carriage, or related regulations. The fare for carriage hereunder is subject to change prior to the commencement of carriage. The carrier must reuse transportation if the applicable fare has not been paid. The carrier undertakes to use its best efforts to carry the passenger and baggage with reasonable dispatch. Times shown in timetables or elsewhere are not guaranteed and form no part of this contract. The carrier may without notice substitute alternate carriers or aircraft and may alter or omit stopping places shown on the ticket in case of necessity. Schedules are subject to change without notice. The carrier assumes no responsibility for making connections. Passengers shall comply with Government travel requirements, present exit, entry and other required documents, and arrive at the airport by the time fixed by the carrier or, if no time is fixed, early enough to complete departure procedures. No agent, servant, or representative of the carrier has the authority to alter, modify or waive any provision of the General Conditions of Carriage and these Conditions of Use.

Baggage loss, delay, or damage are covered to a certain extent, unless a higher value is declared ahead of time and extra fees are paid. For most international travel, including some domestic parts of international trips, the liability limit for checked and unchecked baggage is up to SDR 1,131. If, however, the laws in place say that different limits of liability apply, then those different limits will take precedence. For travel entirely within the US, Federal rule states that an airline's liability for lost or damaged luggage must be at least USD 1,250 per passenger. Excess valuation may be declared on certain types of articles. Some carriers won't take responsibility for items that are fragile, valuable, or that go bad quickly, therefore we advise you to find out further information before attempting to bring the item on board.

Card payment fee is charged only on Malaysia Airlines online booking channel. Card payment fee is applicable to payments made via Visa, MasterCard, American Express, and JCB credit and debit card schemes for online bookings with journey commencement from Australia and New Zealand to worldwide. Card payment fee is non-refundable, transferable nor exchangeable for any voluntary changes or cancellations. Malaysia Airlines reserves the right to revise, add or remove any parts of the Terms and Conditions. Fee for Credit Card Payment Fee: Online booking with journey commencement from Australia only (AUD) 1% from the airfare + taxes Online booking with journey commencement from New Zealand only (NZD) 1% from the airfare + taxes

With our seat selection option, you can choose whether you want a window, aisle, standard, or premium seat. This option is available for both domestic and international markets. The seat selection option is not available for MASwings, FireFly and codeshare flights. Kindly be reminded that fees paid for seat selection are non-refundable and non-transferable in the event of cancellation. The prices listed are always changing, and all foreign currencies will be equated to the local currency. Passengers with disabilities/special needs, children travelling alone, group bookings with more than 9 people, and facility seats such as infant or bassinet seats are not eligible for online seat selection. We have a dynamic seat selection fee which allows us to alter, remove, or add to any of these Terms and Conditions at any time. Passengers travelling with children will not be permitted to select a seat in the emergency exit row to ensure the safety of everyone on board. There’s more you need to know about the Emergency Exit Row: Emergency Exit Row Seats have more room for your legs, but they may not recline. In case of an emergency, the passenger sitting in the emergency exit row may have to open the door to the exit by hand. Seats close to the emergency exits also have a set of safety guidelines that passengers must meet: (a) To be eligible for an Emergency Exit Row Seat you should be at least 18 years of age at the start of the journey and in good health at the time of check-in, boarding, and during the flight to ensure that you are in able condition to follow the safety instructions easily. (b) The passenger should also be fully able-bodied in order to help with the opening of the exit doors in case of an emergency. As a precaution, people with limited mobility or any kind of disability, severe or minor, as well as people who use portable oxygen or other medical equipment, are not eligible for Emergency Exit Row Seats as they could endanger themselves or others. (c) For the safety of all children and mothers on board, we do not permit passengers who are pregnant, carrying infants or using an infant seat belt to be seated in the Emergency Exit Row. (d) At check-in, boarding, and throughout the flight, you must not be under the influence of any intoxicating substances. (e) Extension seat belts are not available for Emergency Exit Row Seats. (f) It is also best that passengers are able to talk in Bahasa Malaysia and/or English in order to be able to follow safety commands, and to be able to read and comprehend the Safety Information Card. Our crew may need to move you in the event that you do not meet the safety requirements above. It is important to note that all fees paid are non-refundable, with the exception of those paid for flights departing from India, which are governed by the National Civil Aviation Policy 2016. There may be situations in which certain seats are blocked off for operational, safety or security reasons after boarding. In those instances, the fee paid is non-refundable and non-transferable. (g) There may also be additional terms and conditions that apply. If you would like to know more information, you can always AskMH or speak to our friendly staff.

Available for window, aisle, standard and premium seats. Available for Malaysian domestic and international markets. Seat selection is not available for MASwings, FireFly and codeshare flights. Fees are non-refundable and non-transferable. Price quoted are dynamic and will be equivalent to local currency for all foreign currencies. Online seat selection is not applicable for passengers with disabilities/special needs, children travelling alone, group bookings (more than 9 persons), and facility seats such as infant or bassinet seats. Seat selection fee is dynamic. Malaysia Airlines reserves the right to vary, delete or add to any of these Terms and Conditions without any prior notice. Passengers travelling with children are not allowed to select emergency exit row. For Emergency Exit Row Emergency Exit Row Seats have extended legroom but may not recline. The passengers sitting in the emergency exit row seats may be required to manually operate the exit door in the event of an emergency. Seats near the emergency exit doors are subject to flight safety guidelines with the following criteria: (a) To be eligible for an Emergency Exit Row seat you should be at least 18 years of age at the start of the journey and in good health at the time of check-in, boarding, and during the flight to ensure that you are in able condition to follow the safety instructions easily. (b) Fully able-bodied and capable of operating or assisting with the operation of the exit doors. Persons with reduced mobility or any disability, whether profound or partial, and persons using portable oxygen or any other medical equipment are not eligible for as they could endanger themselves or others. (c) For the safety of all children and mothers aboard we do not permit passengers who are pregnant, carrying infants or using an infant seat belt to be seated in the Emergency Exit Row. (d) At check-in, boarding, and throughout the flight, you must not be under the influence of any intoxicating substances. (e) Extension seat belts are not available for Emergency Exit Row seats. (f) It is also best that passengers are able to talk in Bahasa Malaysia and/or English in order to be able to follow safety commands, and to be able to read and comprehend the Safety Information Card. (g) Our crew may need to move you in the event that you do not meet the safety requirements above. It is important to note that all fees paid are non-refundable, with the exception of those paid for flights departing from India, which are governed by the National Civil Aviation Policy 2016. There may be situations where certain seats are blocked off for operational, safety or security reasons after boarding. In those instances, the fee paid is non-refundable and non-transferable. (h) There may also be additional terms and conditions that apply. If you would like to know more information, you can always AskMH or speak to our friendly staff.

MHinsure is our Comprehensive Travel Protection Insurance policy which is underwritten by Etiqa General Insurance Berhad while the Takaful policy is underwritten by Etiqa General Takaful Berhad, made available for passengers flying domestic or international. Any Malaysian citizen or resident whose trip begins in Malaysia is eligible for the travel insurance which can be purchased at the time of your Malaysia Airlines flight booking. An overview of the Domestic Protection Benefits For the domestic traveller, we offer the widest range of benefits at highest levels of coverage, including: emergency medical and dental, emergency travel and accommodation, and trip cancellation and curtailment benefits that cover the full value of your trip. Please view our Summary of Domestic Benefits to view the coverage offered. A quick look at our International Protection Benefits Travel far, travel wide, and set your worries aside. For travellers leaving Malaysia for destinations overseas, we also offer you the widest range of benefits at the highest level of coverage, including: emergency medical and dental, emergency travel and accommodation, and trip cancellation and curtailment benefits that cover the full value of your trip. Please view our Summary of International Benefits to view the coverage offered. The summary of Annual Benefits For the frequent traveller, we offer a multi-trip annual product, which offers coverage for every trip the insured makes throughout the year. The product offers the same cover that is offered for international trips, and doesn't expire until 365 days after the policy has been issued. Please view our Summary of Annual Benefits to view the coverage offered. If you have questions regarding your travel insurance, please contact your local Cover-More office, based in your country of residence. 1. For sales and general enquiries you can contact the following offices: Malaysia 1 800 88 8777 (within Malaysia) +60 3 2263 5700 (reverse charge call from overseas) MHinsure-sales@covermore.com.my Singapore 800 6011 458 +60 3 2263 5711 (reverse charge call from overseas) MHinsure-sales@covermore.com.sg Australia 1800 620 119 +60 3 2263 5720 (reverse charge call from overseas) MHinsure-sales@covermore.com.au New Zealand (0800) 500 225 or +60 3 2263 5730 (reverse charge call from overseas) MHinsure-claims@covermore.co.nz India 4090 1544 or +91 22 6602 2670 (reverse charge call from overseas) operations_ho@trawelltagindia.com United Kingdom 01245 272 408 enquiries@covermore.co.uk 2. You can contact the following offices for claim enquiries and assistance helpline: Malaysia 1 800 88 8777 (within Malaysia) +60 3 2263 5700 (reverse charge call from overseas) MHinsure-sales@covermore.com.my Singapore 800 6011 458 or +60 3 2263 5711 (reverse charge call from overseas) MHinsure-sales@covermore.com.sg Australia 1800 620 119 (within Australia) +60 3 2263 5721 (reverse charge call from overseas) MHinsure-sales@covermore.com.au New Zealand (0800) 600 115 or +60 3 2263 5731 (reverse charge call from overseas) MHinsure-claims@covermore.co.nz India 4090 1544 or +91 22 6602 2670 (reverse charge call from overseas) claims@trawelltagindia.com United Kingdom 01245 272 412 claims@covermore.co.uk For a thorough explanation of what is covered under your MHinsure travel protection plan, please read the Policy Wordings provided below carefully. Insurance Wording Document ( Domestic / International ) Takaful Wording Document ( Domestic / International ) For other purchases of MHinsure, click here .

Definitions “Malaysia Airlines” means Malaysia Airlines Berhad (Company No. 1116944-X) having its registered office at 1 st Floor, Administration Building, Southern Support Zone, Kuala Lumpur International Airport, 64000 Sepang, Selangor, Malaysia ) and its permitted assigns and successors. “Passenger” means an individual who has purchased a ticket for a Malaysia Airlines flight operated by Malaysia Airlines. “Upgrade” means a change in class from the class of service that was originally purchased for travel with Malaysia Airlines to one class of service higher. “Upgrade Offer” means the offer made by the Passenger together with a price for an opportunity to Upgrade, where the price is IN ADDITION to the fare paid for the ticket and EXCLUDES credit card issuer and bank-related fees or charges, taxes payable at the airport, all of which shall be borne by the Passenger. The following Terms and Conditions will apply to MHupgrade purchases for upgrading Passenger’s flight ticket issued on Malaysia Airlines’ document number 232, and on services operated by Malaysia Airlines for flights with the carrier code “MH”. Malaysia Airlines reserves the right in its absolute discretion and without prior notice to determine, change and not disclose the factors, conditions and rules relating to the eligibility for Upgrade Offer, which may vary from time to time. The following shall NOT be eligible for Upgrade Offer: (a) Non 232 tickets, (b) Open tickets , (c) Group tickets , (d) Enrich redemption tickets, (e) Waitlisted tickets, (f) Staff tickets, (g) Bookings with infant, (h) Bookings with wheelchair service, (i) Children travelling alone, (j) Sponsored/complimentary/awarded/lucky draw tickets, (k) flights operating to and from Middle East region ie. AMAL flights (KUL-JED vv MH 156/157, KUL-MED vv MH158/159), (l) flights to and from DOH (MH160/161/164/165), (m) MASwings and Firefly flights, and (n) MHflypass tickets. By submitting an Upgrade Offer: (a) a Passenger confirms that he or she has reached the legal age of majority in their country of residence at the time the Upgrade Offer is submitted; and (b) Passenger shall be deemed to have the authority to act on behalf of and to bind the person or persons named or included on the Upgrade Offer to these Terms and Conditions. In order for the Passenger to be able to participate in an Upgrade Offer, the Passenger must first purchase a confirmed ticket (“Ticket”) for travelling on Economy Class or Business Class subject to Terms and Conditions in Section 1. Passengers with an eligible flight segment(s) will receive an invitation to submit an Upgrade Offer through email. Alternatively, Passengers with Ticket will have the option of checking on the eligibility of his or her flight segment(s) by visiting the Malaysia Airlines website (www.malaysiaairlines.com) by entering the required details including the Malaysia Airlines’ Booking Reference. The Upgrade requires a payment which is applicable for either from Economy Class to Business Class or from Business Class to Business Suite. Up to 72 hours before Passenger’s segment departure time, Passenger may submit an Upgrade Offer price for each eligible segment and provide Passenger’s credit card details. After completion of the information and confirmation of the information by Passenger, the Upgrade Offer will be registered to be considered for an Upgrade, subject to these Terms and Conditions. Passenger shall receive an email confirming his/her Upgrade Offer has been received. This email is NOT an acceptance of the Upgrade Offer. Passengers may only submit one Upgrade offer per eligible flight segment as per the purchased ticket. Passenger may revise the Passenger’s Upgrade Offer through the hyperlink on the offer acknowledgement email or modify offer email up to 72 hours before Passenger’s segment departure time, provided that Passenger’s Upgrade Offer has not been already accepted by Malaysia Airlines and Passenger’s credit card has not been charged. However, if Passenger’s Offer is accepted before Passenger amends the Upgrade Offer, Passenger is legally bound to complete payment for the price stated in Passenger’s final Offer. Any Upgrade Offer submitted by Passenger cannot be cancelled unless the offer is unsuccessful. Any applicable pre-payable taxes and fees for the Upgrade and the total amount payable will be displayed (“Total”). Taxes to be collected at airports or its equivalent, payment card issuer and bank-related fees and charges are not included and shall be borne by Passenger. Effective 1 September 2018, the rate for Malaysian Sales & Service Tax (SST) of all offers involving travelling on Domestic sectors only shall be at six percent (6%). Effective 1 September 2019, the Malaysian Departure Levy (MDL) will be imposed to all international outbound flight from Malaysia. The MDL for Business Class is RM50 for outbound destinations to ASEAN countries and RM150 for outbound destinations to non-ASEAN countries. For ticket(s) where MDL Economy has been paid, the tax difference for an upgrade from Economy Class to Business Class will be charged at RM42 for outbound destinations to ASEAN countries and RM130 for outbound destinations to non-ASEAN countries. The MDL will be charged in addition to your Upgrade offer price. Taxes paid are non-refundable. If there are two or more passengers in Passenger’s booking, Passenger may only submit one (1) Upgrade offer for all such passengers. The Upgrade offer amount will be on a per-passenger basis. The Upgrade offer will be multiplied by the number of passengers in Passenger’s booking. If Passenger purchase the MHupgrade, Passenger shall be deemed to have the authority to act on behalf of and to bind the person or persons named or included in the Offer, to these Terms and Conditions. Malaysia Airlines reserves the right, in its sole discretion, to decide whether or not to accept Passenger’s Upgrade offer, and it makes no representation that any Passenger will be upgraded regardless of whether or not seats are available in the class of service for which an Upgrade Offer is being made. Subject to Passenger’s credit card type, acquiring bank and issuing country, upon submission of an Upgrade Offer, Passenger may receive a notification that one (1) unit of offered currency [except in the case of Japanese Yen (JPY), and depending on credit card type, ten (10) or one (1) Yen] has been charged to Passenger’s card. This is due to the authentication of Passenger’s credit card. However, this amount will be reversed from Passenger’s credit card account immediately and will not be listed in Passenger’s statement. Notwithstanding the foregoing, depending on the credit card terms and conditions, Passenger may be charged a foreign transaction fee by the credit card issuer, and such fees shall be borne by Passenger. Acceptance of Passenger’s Upgrade Offer will be sent to Passenger’s email address by 24 hours prior to departure of Passenger’s next segment, and the total offered amount has been charged to Passenger’s card. Passenger whose Upgrade Offer has not been accepted will be notified by 24 hours prior to departure of the Passenger’s next segment. If Upgrade Offer is accepted, the booking class will be reflected to the higher cabin for the upgraded sector when Passenger check-in for the flight. If for whatever reason the purchase cannot be completed successfully, no payment will be charged by Malaysia Airlines. The amount set aside will be reversed to the Passenger’s nominated payment in due course depending on the Passenger’s issuing bank. The 6-character Malaysia Airlines Booking Reference is supplied to Passenger at the time Passenger books a Malaysia Airlines flight and is printed on the Ticket. Booking Reference is required to submit an Upgrade Offer from the Malaysia Airlines upgrade website. Booking Reference provided must be kept confidential at all times. Passenger must not share his/her Booking Reference and Passenger is responsible for protecting it against improper or unauthorised use. Malaysia Airlines does not guarantee specific seat assignments to Passengers whose Upgrade Offers are accepted and upgraded. All personal costs and/or any other costs and/or related expenses that are incurred to purchase the seat upgrade are at Passenger’s sole responsibility and own costs. There will be no refund, credits, or exchanges once Passenger’s Upgrade Offer purchase has been accepted by Malaysia Airlines and Passenger’s nominated payment has been charged. Upgrade is strictly non-transferable. Once Passengers receive the confirmation email signifying acceptance of Passenger’s Upgrade Offer, Malaysia Airlines will not be responsible or liable for any claims, damages, losses, costs or expenses arising from any changes to the booking, whether such changes are made by Passengers or any third party for whatever reasons. In the event of a change which necessitates Malaysia Airlines to re-accommodate Passenger on to another Malaysia Airlines flight for whatever reason(s) other than for reasons attributable to Passenger’s fault, actions, or omissions, any Upgrade Offer made in relation to the original booking may at the discretion of Malaysia Airlines be transferred to the new flight(s), subject to availability of seats in the upgraded class. If Passenger’s booking is transferred to a flight operated by an airline other than Malaysia Airlines, Malaysia Airlines does not guarantee an Upgrade to a higher class. (1) Passengers are entitled to a refund for the confirmed Upgrade Offer under the following conditions: The flight for which Passenger’s Upgrade Offer was accepted and upgraded was cancelled. The flight for which Passenger’s Upgrade Offer was accepted and upgraded was cancelled, and Malaysia Airlines re-accommodates Passenger on another flight which may or may not be operated by Malaysia Airlines. If for any reason Passenger is unable to be seated in the higher class of service to fulfill the Upgrade and Passenger is seated in the class of service of Passenger’s original booking. Passenger’s Upgrade Offer is accepted, and Passenger were given an Upgrade, but Passenger is not able to be seated in the upgraded class of service for reasons attributable to Malaysia Airlines but excluding reasons attributable to Passenger’s actions or omissions, including, but not limited to, Passenger’s own decision in opting to change flights or Passenger missing a flight. Compassionate ground (death in the family/hospitalisation)* subject to current refund policy. (2) No refund will be issued in the case of a change to a substitute aircraft to operate a flight where the Upgrade Offer is still available to Passenger on that substitute aircraft. (3) Upon reimbursement by Malaysia Airlines, Malaysia Airlines shall have no further liability to Passenger. (4) Should any refunds be approved, as set out the above-mentioned circumstances, the amount paid will be refunded to the nominated payment card that was used to pay for the Upgrade Offer and it will be processed in the currency in which the Upgrade price was charged. Such refunds shall be limited to the amount charged for the Upgrade and any taxes and fees paid for the Upgrade. No payment card issuer and bank-related fees or charges will be refunded. If the Passenger makes changes to the Ticket after the Upgrade Offer has been accepted by Malaysia Airlines, Passenger will not be entitled to transfer the Upgrade to another flight and the amount paid for the Upgrade will be forfeited without a refund. (1) If passenger hereby agrees that to claim a refund, Passenger will submit a written request by sending an email to: mhupgrade.enquiry@malaysiaairlines.com with a scanned copy of the following documents: Boarding Pass for the flight in question Email notifying that the MHupgrade is successful Any other relevant document(s) (2) All refunds are to be submitted within three (3) months from the scheduled flight date. Any decision pertaining to refunds will be in accordance with Section 22 of these Terms and Conditions and such decisions by Malaysia Airlines shall be final and binding. The fare conditions for the original Ticket purchased by the Passenger, which includes, but is not limited to, cancellation policies, change fees, baggage allowance, and rules relating to the accrual of frequent flyer points shall remain unchanged and in effect and will be applicable even if Passenger Upgrade Offer has been accepted and Passenger has been upgraded. Upgrade purchase entitles the Passenger to use Malaysia Airlines lounge services in respect of the flight for which Passenger’s Upgrade Offer was accepted provided that the Passenger presents a valid boarding pass as supporting document before access to lounge can be given. This service is subject to the lounge availability at each departure airport. Enrich members will earn Enrich Points for the fare (amount) paid for an Upgrade Offer for travel on Malaysia Airlines operated flights issued on a 232 document. Member will earn 1 Enrich Point for every RM5.00 spent for an Upgrade Offer for the respective sectors. All other applicable Enrich terms and conditions shall apply. Malaysia Airlines reserves the right to amend, add, delete or cancel any or all of these Terms and Conditions from time to time, without any prior notice. These Terms and Conditions shall be read in conjunction with Malaysia Airlines' General Conditions of Carriage, Website Terms of Use and Privacy Policy, which are hereby incorporated into and form part of these Terms and Conditions. The failure by Malaysia Airlines to exercise its rights will not be construed as a waiver or relinquishment of the future performance of any of its rights, and Passenger’s obligations with respect to such future performance shall continue in full force and effect. By making an Upgrade Offer, Passenger expressly acknowledges that Passenger has read and understood the above Terms and Conditions and hereby agrees to the same. Malaysia Airlines decision on matters relating to the Upgrade Offer shall be final and absolute. No discussion, correspondence, enquiry, appeal or challenge by any of the Passengers in respect of any decision of Malaysia Airlines shall be entertained. These Terms and Conditions shall be construed, governed and interpreted in accordance with the laws of Malaysia. These Terms and Conditions will prevail over any inconsistent terms, conditions, provisions or representations contained in any other promotional materials advertising the Upgrade Offer. By virtue of submitting an Upgrade Offer, the Passengers signify their absolute and unconditional acceptance and agreement to all the Terms and Conditions stipulated herein. Malaysia Airlines reserves the right to cancel, terminate or suspend MHupgrade without any prior notice but shall honour Upgrade Offers which have been accepted by Malaysia Airlines. For the avoidance of doubt, any such cancellation, termination or suspension shall not entitle the Passengers to any claim or compensation against MAB, its agents and employees for any and all losses or damages suffered or incurred by the Passengers as a direct or an indirect result of the act of cancellation, termination or suspension thereof.

“Malaysia Airlines Flights” means flights operated by Malaysia Airlines and MASwings*, operated flights, except for Malaysia Airlines codeshare and Malaysia Airlines marketed flights which are excluded from this definition. “Malaysia Airlines Award Travel” means a Full Points or Points + Cash Award Travel flight redemption booking and ticket made on Malaysia Airlines flights. A “Full Points Award Travel Redemption Ticket” means the Award Travel is redeemed fully in Points excluding applicable taxes and surcharges which are to be paid by cash/credit card. A Full Points Award Travel can be redeemed on Malaysia Airlines flights or oneworld Airlines or Partner Airlines. Redemption on Malaysia Airlines flights can be done via the Enrich Online or MH.com website. Redemption on oneworld Airlines or Partner Airlines is only available at the Malaysia Airlines Contact Center and Ticket Offices. “Points + Cash Award Travel” is a redemption option that allows Enrich members to redeem flights with a combination of Enrich Points and cash/credit card. Malaysia Airlines Award Travel tickets can only be redeemed on Malaysia Airlines flights. The Malaysia Airlines Award Travel online redemption option is not available on Partner Airlines and/or oneworld Airlines. The Malaysia Airlines Award Travel redemption option is available online at Enrich Online, the Malaysia Airlines website and at the Malaysia Airlines Contact Center and Ticket Offices. Malaysia Airlines Award Travel redemption is subject to the Fare Conditions (including SST, where applicable) and may vary according to the fare class of travel. All Malaysia Airlines Award Travel redemption tickets must be on available and confirmed seat basis at the time of booking. Redemptions are not applicable for waitlist or open-dated tickets. All Malaysia Airlines Award Travel is subject to seats being available on eligible class(es) of travel on Malaysia Airlines flights. Malaysia Airlines reserves the right to change these class(es) without any prior notice. The following are excluded and cannot be booked with Points: (a) Fares with booking classes Q and G. (b) Codeshare flights and MASwings flights operated by DHT aircraft type. (c) Ancillaries such as seats, meals and insurance. The number of Enrich Points required to redeem a Malaysia Airlines Award Travel redemption vary. The fares and applicable fare conditions vary according to flight and seat availability, passenger demand, seasonality, and ticket conditions. The number of Points required for redemption depends on the Malaysia Airlines flights that member(s) choose and the applicable ticket conditions. Member(s) are guided to make an informed comparison, before deciding on the best option for their travel needs. The Malaysia Airlines Website will provide available fares at the time of seat availability check and the actual total Points or Points + Cash required will be reflected upon selecting and confirming the flights. The total fare shown after selecting the flights for the redemption, will apply. Notwithstanding anything to the contrary in these terms and conditions, the number of Points or Points and Cash payment required to obtain a Malaysia Airlines Award Travel redemption ticket are subject to change at any time, with or without prior notice. Accordingly, the number of Enrich Points and amount of money quoted on the website when booking a Points or Points + Cash Award Travel are only valid at the time quoted. If a booking is delayed or not completed when quoted, the number of Enrich Points and payment amounts quoted for the requested itinerary may change and the final fare shown after selecting the flights for the redemption will apply. These are the conditions for booking a Malaysia Airlines Award Travel ticket: (a) The booking can only be made at the time specified in the Fare Conditions and/or up to 04 hours before the scheduled departure of flights. (b) Some fare conditions may require an advance purchase period to be observed. (c) There shall be no fixed relationship or conversion between the cash fare charged for a seat and the Enrich Points required to redeem a Malaysia Airlines Award Travel ticket. The exact amount varies according to the applicable conversion rate at the time of booking. Fare Conditions for Malaysia Airlines Travel Award may be different to the fare conditions applicable to cash fares. Enrich members must log into his/her Enrich membership account online as part of the Points + Cash redemption booking and ticketing process. Malaysia Airlines Award Travel Redemption is available solely on applicable itineraries of Malaysia Airlines flights. Enrich members must have a minimum of 1,000 Enrich Points in their Enrich account to be eligible for Malaysia Airlines Award Travel option online. Enrich Points under the Malaysia Airlines Award Travel Redemption offer will be redeemed by sector, per member, from the respective membership accounts. Points + Cash Award Travel redemption for children aged two to 12 years and infants below 23 months are available in accordance with and as specified in the Fare Conditions for children and infant tickets. A member will earn Points for the cash value paid on the Points + Cash Award Travel redemption. Points cannot be converted to or exchanged for money. Malaysia Airlines Award Travel redemption is not applicable for group travel bookings involving ten or more passengers. Should a member wish to make any changes to an unutilised or partly utilised Malaysia Airlines Award Travel redemption ticket, it will be in accordance with the applicable Fare Conditions and these Terms and Conditions. Any payments involving changes to a Malaysia Airlines Award Travel Redemption except refunds must be paid with cash or credit card as specified in the Fare Conditions. For the purposes of calculating any such payments, the original fare or commercial ticket value (as referred to in the Fare Conditions) of the Malaysia Airlines Award Travel will be calculated as the remaining cash value of the unused ticket determined in accordance with the Fare Conditions. Malaysia Airlines Award Travel may be reissued only for travel on the same airline, by the same person and provided no part of the Malaysia Airlines Award Travel has been utilised. The fare conditions of the ticket, including any penalties or cancellation costs, as well as these terms and conditions, shall apply to Malaysia Airlines Award Travel. Subject to fare conditions, Malaysia Airlines Award Travel may be reissued for a higher fare class or cabin. Subject to the applicable fare conditions and these terms and conditions – any difference in fare, including any taxes, fees and carrier charges (including SST) at the time of reissuing the ticket will be required to be paid only for Malaysia Airlines Award Travel and in Points only for Partner Award Travel. It is strictly not allowed to reissue a ticket to a lower fare class. Change in destination to a completely unutilised/unused Malaysia Airlines Award Travel is allowed subject to the Fare Conditions. If the fare to the new destination is lower, the fare difference will not be refunded. Rerouting to a partly utilised/used Malaysia Airlines Award Travel ticket is not allowed. A Member is not allowed to redeem Malaysia Airlines Award Travel with Points or purchase the additional Points by cash or credit card. Redemption Upgrades are not allowed for Malaysia Airlines Award Travel tickets. Members are NOT allowed to combine Points from different accounts to redeem a Malaysia Airlines Award Travel ticket. The Enrich Points required for a Malaysia Airlines Award Travel redemption (or the Enrich Points required plus the amount of any cash payment required for Points + Cash option) shown at this website will not include taxes, fees and carrier charges (including SST). When redeeming the ticket, the Member will be required to pay in cash. The Member will also be required to pay any other fees, any additional local airport fees and charges collected at the time of check-in and any fees (and SST on those fees) payable that may not be part of the fare conditions of the Malaysia Airlines Award Travel redeemed. Points redeemed for a Malaysia Airlines Award Travel is not refundable to the original account nor can it be used in exchange for a different Award Travel. This applies regardless of whether the refund request is made before the Award Travel has been issued or whether the Award Travel is completely unused or partly used. However, the cash portion of a Points + Cash Award Travel is refundable by credit to the credit card used and will be subject to the Fare Conditions of the ticket on penalties or cancellation fees and these Terms and Conditions. If a flight involving a Malaysia Airlines Award Travel is cancelled and the applicable Fare Conditions state that the original fare may be applied as a credit toward the purchase of a new fare and that the original fare or commercial ticket value (as referred to in the Fare Conditions) is necessary for this purpose, then the original fare or commercial ticket value of the Malaysia Airlines Award Travel redemption ticket is required, unless otherwise specified in these Terms and Conditions. However, any Points that have expired will not be returned and will be lost. Enrich reserves the right to change the price of the Malaysia Airlines Award Travel ticket and/or the number of Enrich Points to be redeemed, or to impose additional restrictions with or without prior notice. In addition to the terms and conditions stated above, all other terms and conditions of online booking, e-ticketing, and any other applicable regulations will apply. If these terms and conditions are inconsistent with any other terms and conditions, the Malaysia Airlines Award Travel Flight Redemption terms and conditions will take precedence. The use of Enrich Points against this offer is subject to these terms and conditions and all other Enrich programme terms and conditions. The terms and conditions of the Enrich programme may change at any time with or without notice.

Extra baggage is only available for flights operated by Malaysia Airlines. It is not applicable for flights operated by MASwings. Extra baggage is not valid for interline and codeshare flights. Extra baggage purchased is non-refundable. For voluntary changes, extra baggage will be carried over subject to several criteria being met: (a) Changes are made on the same booking reference (Passenger Name Reference). (b) Same origin and destination. (c) Flights operated by Malaysia Airlines. (d) No changes in passenger details. (e) Aircraft space availability. (E.g., Extra baggage purchased for Mr ABC for MH4 on 15 December 2018, 0900 is valid for Mr ABC for MH2 on 20 December 2018, 2330. The two flights have the same origin and destination but with a different date and time). (f) Voluntary changes for extra baggage can only be made through MH ticket offices and call centre. Extra baggage is not exchangeable and transferable between passengers (E.g., Extra baggage purchased for Mr. ABC for MH4 on 14th September 2017, 0950 is not valid for MR. XYZ for the same flight date and time or a different flight date and time). If the passenger’s baggage weight exceeds the total free baggage allowance and the extra baggage purchased, the additional excess baggage weight will be charged the normal excess baggage rate at the check-in counter. Additional weight unused from any purchased extra baggage is not refundable, transferable, or exchangeable in any form. (E.g., Extra baggage purchased = 5kg, Free baggage allowance = 20kg - If the passenger’s total baggage comes up to 23kg, the remaining 2kg will be forfeited) Click here to find out more about the latest information on our free baggage allowance. Malaysia Airlines reserves the right to change the rates, terms and conditions of the extra baggage product at any time with or without notice. Baggage items that are part of the extra baggage purchased may be offloaded due to safety or security reasons. If this were to happen, we will fully refund the extra baggage fee for the affected items. Malaysia Airlines General Conditions of Carriage for Passengers and Baggage is an integral part of these conditions. Please refer to the Baggage Policy below: MAB_general_conditions_of_carriage.pdf

1. You must be travelling on a Business Class or Business Suite Cabin Class aboard an eligible Malaysia Airlines-operated flight. 2. Please note that the list of eligible flights may be updated from time to time, and Malaysia Airlines reserves the right to add or remove eligible flights without notice. 3. The Business Class Chef-on-Call service is available on confirmed commercial tickets on flights from Kuala Lumpur to the following destinations:

4. The Business Class Chef-on-Call service is available for orders via Manage Booking and must be made at least 36 hours (GMT +8) before departure. 5. You may place the order for your meal via the following methods: (a) Online flight booking via malaysiaairlines.com (b) Online Manage Booking on malaysiaairlines.com 6. If there is no special meal pre-ordered, passengers will be served the standard meal on board. 7. In the event of flight changes, (a) If you would like to make any changes to your Business Class Chef-on-Call meal booking, you may do so via our Manage Booking tab for up to 36 hours before flight departure. (b) If you are changing your flight or departure date, you may cancel your order for Business Class Chef-on-Call. You can re-submit your order on the Manage Booking tab. 8. Although you have pre-ordered a meal, Malaysia Airlines will not guarantee that your meal of choice will be served. 9. Flight interruptions due to schedule changes or operational requirements may affect the availability of this service on your flight. 10. If Malaysia Airlines changes your flight or departure date, there is a possibility that your Business Class Chef-on-Call meal of choice may not be delivered to your new flight. Rest assured that we will make every effort to fulfil your order. 11. The Business Class Chef-on-Call meal is separate from the special meal options for dietary requirements. If you require a special meal, you can place your order via Manage Booking under 'Special Dietary Meal'. 12. If you have chosen a special dietary meal and it is loaded in your profile, you will be unable to pre-order your Business Class Chef-on-Call meal until the special dietary meal is deleted from your profile. If both orders show in your booking, the Business Class Chef-on-Call order will be cancelled, and the special dietary meal will be served. 13. Malaysia Airlines reserves the right to make changes and substitute ingredients or menu items that may become unavailable due to operational circumstances. 14. All meals served on board Malaysia Airlines, including Business Class Chef-on-Call meals, are halal. 15. If you have pre-ordered a meal and changed your mind on board, the cabin crew will not be able to fulfil your request to provide an alternative full meal. 16. Meal pictures used are for illustration purposes only and may differ from meals served on board.

Our Special Dietary Menu is only available on selected Malaysia Airlines international flights. The list of eligible flights is subject to change, and Malaysia Airlines reserves the right to add or remove eligible flights without notice. You must place your meal order at least 24 hours before departure of the first flight in the itinerary. You may place your order for a Special Dietary Meal via the following methods: (a) Online flight booking on malaysiaairlines.com (b) Manage Booking on malaysiaairlines.com (c) Malaysia Airlines Global Customer Contact Centre – Call us at 1300 88 3000 (within Malaysia) or +603 7843 3000 (out of Malaysia) If your return flight is more than 30 days from your departure date, you can place your order via email to kulccm@malaysiaairlines.com (Monday - Friday, 0800hrs - 1700hrs, Malaysia Time GMT+8). You will be served the pre-arranged meal(s) on board based on cabin class if there is no pre-booked meal(s). Your Special Dietary Meal will be served as the main course of your in-flight menu, in place of the pre-arranged cabin class meals on board. In the event of flight changes: (a) If you would like to make changes to your Special Dietary Meal booking, please email kulccm@malaysiaairlines.com (Monday - Friday, 8.00am - 5.00pm, Malaysia Time GMT+8) at least 10 working days prior to your departure. If you are changing your flight or departure date then your Special Dietary Meal order may be cancelled. You must re-submit your order via manage booking or the Global Customer Contact Centre. Meal pictures used are for illustration purposes only and may differ from meals served on board. Flight interruptions due to schedule changes or operational requirements may affect the availability of this service on your flight. If Malaysia Airlines changes your flight or departure date, there may be a possibility that your Special Dietary Meal of choice may not be delivered on your new flight. Rest assured that we will make every effort to fulfil your order. Malaysia Airlines reserves the right to make changes and substitute ingredients or menu items that may become unavailable due to operational circumstances. All meals served aboard Malaysia Airlines operated flights are halal. It is the responsibility of the passenger to notify the airline of any allergies, meal requirements, or dietary restrictions. This service will be provided at no additional cost to the passenger. Muslim passengers flying with Malaysia Airlines codeshare partners are advised to request for Muslim Meals (MOML). If you require a Special Dietary Meal, please refer to the list of flights and accompanying meals below.

All A350-XWB and selected A330 aircraft operated by Malaysia Airlines is equipped with MHconnect Wi-Fi and mobile roaming service. MHconnect is a chargeable service for all cabin classes (Business Suite, Business and Economy Class). Your phone will be automatically connected to the Mobile Roaming Network. If you do not wish to connect to mobile roaming on the plane, please turn off your phone and data roaming. Roaming charges for text messages, voice calls, and other data services are determined by your local mobile service provider. To get the most out of your mobile data and Wi-Fi, please turn off any automatic downloads or updates on your phone before using MHconnect. Please note that the internet connection speed and capacity in the cabin varies from what is available on the ground. Malaysia Airlines does not guarantee that in-flight connectivity will be fault-free, and may suspend services at any time during the flight for security or other reasons. Malaysia Airlines shall not be held responsible for any loss of data or damage to a passenger’s devices. Refunds will be considered on a case-by-case basis. MHconnect can be purchased on board the flight by either cash or credit card only. If you are experiencing any issues, please email customer@malaysiaairlines.com or call 1300 88 3000 (within Malaysia) or +603 7843 3000 (outside Malaysia).

We have enhanced our current operational procedures and policies to ensure the safe, convenient, orderly, and timely embarkation and disembarkation of all our passengers with reduced mobility, as follows: Wheelchair requests must be made at least 48 hours prior to departure through our Global Customer Contact Centre, Ticket Office, and/or Malaysia Airlines appointed travel agents. Wheelchair service is provided at no extra cost. The airline cannot guarantee the service if your request is made outside the timeline stated. For countries with specific and/or applicable regulatory requirements governing the general handling of PRM, the country's local law shall apply and supersede any part of our wheelchair service policy that may contradict such a law.

Book Now, Pay later is only available for Malaysia Airlines flights. Currently the product is available for point-of-sale from Malaysia, Indonesia, Singapore, Thailand, Australia, New Zealand and the United Kingdom to worldwide (one way/return). Book Now, Pay Later is only available on the Malaysia Airlines website. Book Now, Pay Later is available to all passengers across all cabin classes. Book Now, Pay Later is not available for MASwings, FireFly, and codeshare flights. Fees are strictly non-refundable and non-transferable. Some fares will have shorter holding time limit (e.g., 24 hours) as these fares may be promotional, special deals, or other applicable fares, hence a shorter holding period will be shown. Book Now, Pay Later fee will be dynamic according to demand, promotional period, or other specified reasons. Deadline extension of payment for this service is not possible. Malaysia Airlines reserves the right to vary, delete or add to any of these Terms and Conditions without any prior notice.

A Malaysia Airlines Golden Lounge access pass can be purchased for KL International Airport Golden Lounge Domestic, KL International Airport Golden Lounge Regional, and KL International Airport Golden Lounge Satellite for Malaysia Airlines flights departing from KL International Airport only. All Economy class passengers are entitled to purchase a Malaysia Airlines Golden Lounge access pass. The pass is available for purchase any time, up to 60 minutes prior to flight departure from KL International Airport. The Malaysia Airlines Golden Lounge pass is valid for 24 hours before flight departure and is limited to a maximum of three hours per passenger. Infants will be granted complimentary access. Online KL International Airport Golden Lounge access purchase is not available for MASwings, Firefly, and codeshare flights. Fees are non-refundable and non-transferable. Malaysia Airlines reserves the right to amend, remove, or add to any of these Terms and Conditions without prior notice.

This offer is only valid for Malaysia Airlines ticketed passengers, regardless of class of travel. The access pass must be used on the date of purchase. Passengers will only be allowed access on the date of departure. Each walk-in access purchase is valid for one passenger only. Walk-in access can only be used at the Malaysia Airlines Golden Lounge where it is purchased, and will not enable lounge-hopping. Passengers will gain access to the Business Class Lounge section at the Golden Lounge Satellite, KLIA where applicable. Fees are non-refundable and non-transferable. No overnight stay is allowed. Ticket holders on foreign carrier or code share flights are not allowed to purchase the walk-in access pass. The charges structure for the Golden Lounge Walk-In Access is a standard charge that applies to all Malaysia Airlines passengers. No special rates will be given to Enrich members, but points will be earned as per Enrich terms and conditions. Payments can only be made via Credit Card or Debit Card. Cash payments are not accepted. All prices quoted are in Malaysian Ringgit (MYR) and Domestic stations are subjected to SST. Children aged 2 to 12 years old will be charged 50% of the published rates for their selected Lounge. Infants below 2 years old will be given complimentary access. Walk-in access pass can be purchased at any Malaysia Airlines Golden Lounge in KLIA, Kota Kinabalu, or Kuching. The access pass can be purchased 60 minutes or more before the scheduled time of departure.

1. You must be travelling on an eligible Malaysia Airlines operated flight. 2. Please note that the list of eligible flights may be updated from time to time, and Malaysia Airlines reserves the right to add or remove eligible flights without notice. 3. Our Pre Order Meals – Economy service is available on confirmed commercial tickets in flights from Kuala Lumpur to the following destinations:

4. The Pre Order Meals – Economy service is available via Manage Booking, and meals must be ordered at least 36 hours (GMT +8) before departure. 5. You may place your order for the Pre Order Meals – Economy meal via the following methods: (a) Online flight booking via malaysiaairlines.com (b) Online Manage Booking on malaysiaairlines.com 6. If there is no meal pre-ordered, passengers will be served the standard meal onboard. 7. In the event of flight changes:    (a) If you would like to make any changes after booking your Pre Order Meals – Economy meal, you may do so via Manage Booking up until 36 hours prior to flight departure. (b) If you change your flight or departure date, then your Pre Order Meals – Economy order may be cancelled. You must re-submit your order via manage booking. 8. Although you have pre-ordered a meal, Malaysia Airlines will not guarantee fulfilment of meal choice. 9. Flight disruptions due to schedule change or operational requirements may affect the availability of the service on your flight. 10. If Malaysia Airlines changes your flight or departure date, there is a possibility that your Economy Class Chef-on-Call meal of choice may not be delivered to your new flight. However, the airline will endeavour to fulfil your order. 11. The Economy Class Chef-on-Call meal is separate from the special meal options for dietary requirements. If you require a special meal order, please make this choice via Manage Booking – Special Dietary Meal. 12. If you have chosen a special dietary meal and it is loaded in your profile, you will not be able to pre-order another meal until your first order is deleted from your profile. If more than one order appears in your booking, the Pre Order Meals – Economy order will be cancelled, and the initial special dietary meal will be served. 13. Malaysia Airlines reserves the right to make adjustments and substitute ingredients or menu items that may become unavailable due to operational reasons. 14. Rest assured that all meals, including Pre Order Meals – Economy meals, served on board Malaysia Airlines are guaranteed halal. 15. If you pre-ordered a meal but wish to change it on board, the cabin crew will be unable to accommodate your request for an alternate full meal. 16. All meals shown in pictures are solely for illustrative purposes and may differ from meals served on board.

1. For this upgrade, you must be travelling on an eligible Malaysia Airlines operated flight. 2. Please note that the list of eligible flights may be updated from time to time, and Malaysia Airlines reserves the right to add or remove eligible flights without notice. 3. The Meal Upgrade service is available on confirmed commercial tickets on flights from:

4. You can engage our Meal Upgrade service via the ‘Manage Booking’ tab and upgrades must be ordered at least 36 hours before departure. 5. You can only book up to one Meal Upgrade item per flight which will be an add-on to your complimentary in-flight F&B offering. 6. You may place your order for Meal Upgrades via: (a) Online flight booking via malaysiaairlines.com (b) Manage Booking on malaysiaairlines.com 7. If there is no pre-booked Meal Upgrade, you will be served the pre-arranged complimentary in-flight meal instead. 8. If you decide to change your flight or departure date, then your Meal Upgrade orders will be automatically cancelled. You would need to re-submit a new order. 9. All Meal Upgrade orders are non-refundable and non-transferable. 10. Flight disruptions due to schedule change or operational requirements may affect the availability of the Meal Upgrade service on your flight. 11. If Malaysia Airlines changes your flight or departure date, there may be a possibility that your Meal Upgrade items of choice may not be delivered on your new flight. In this case, please submit your request for a refund at the following link: https://www.malaysiaairlines.com/my/en/help/contact-us.html - be sure to have the receipt of your purchase with you. 12. As a reminder, once payment is made for Meal Upgrades, you will not be able to make any changes to the items ordered. 13. Malaysia Airlines reserves the right to make changes and substitute ingredients or menu items for the Meal Upgrade items that may be unavailable due to operational circumstances. 14. All refreshments and meals served on board Malaysia Airlines including Meal Upgrades are halal. 15. If you have pre-purchased a Meal Upgrade but have changed your mind on board, we will be unable to offer you a refund. 16. All Meal Upgrade depictions are for illustration purposes only and may differ from actual items served on board.

General 1.1. These terms and conditions (“Terms”) shall govern and apply to your purchase and/or use of gift cards by Malaysia Airlines Berhad (Company No: 201401040794 (1116944-X)) which business address is Level 1, Administration Building, South Support Zone (SSZ), Kuala Lumpur International Airport – KLIA, 64000 Sepang, Selangor Darul Ehsan, Malaysia (“Malaysia Airlines”). For the purpose of these Terms, "We", "Our" and "Us", refers to Malaysia Airlines. Please read and fully understand these Terms carefully before purchasing and/or using the MHgiftcard (as hereinafter defined). 1.2. By purchasing, using and/or attempting to use the MHgiftcard (as hereinafter defined), you shall indicate your agreement to be bound by these Terms and all other terms and conditions and policies (including our privacy policy ) pertaining to the purchase and/or use of the MHgiftcard (as hereinafter defined) and your consent to the processing of your personal data as described in the Privacy Policy linked herein. 1.3. In these Terms, the following terms shall have the respective meaning as defined hereunder, unless the context otherwise requires: “Customer”, “you” and “your” means the person or legal entity identified as the purchaser and/or user (wherever applicable) of the MHgiftcard. “Date of Issuance” means the date of the issuance of the MHgiftcard by Malaysia Airlines or its appointed agent/ partner. “Expiration Date” means the last date on which the Customer can use or redeem the MHgiftcard. “MHgiftcard” means the digital card by Malaysia Airlines that can be purchased online at https://vouchers.malaysiaairlines.com/en-gb/gift-cards . “Voucher” means the compensation voucher and/or residual value voucher offered by Malaysia Airlines. Purchase 2.1. MHgiftcards can be purchased online at https://vouchers.malaysiaairlines.com/en-gb/gift-cards . The MHgiftcards are issued and/or generated by our partner Qwikcilver Solutions Pvt. Ltd. 2.2. Payment for the MHgiftcard can be made by the Customer in full with the following payment cards: Visa, MasterCard and American Express. All payments via the payment cards mentioned above are subject to the approval of the payment card company and the relevant paying bank. Malaysia Airlines shall not be liable in any way if the payment card company or the paying bank refuses to process or accept any payment card or payment card particulars for any reason. Any bank charges or fees, whether imposed by the remitting or receiving bank shall be borne by the Customer. 2.3. Payment by cash or using MHgiftcard or any other gift card will not be accepted. 2.4. You can purchase up to ten (10) MHgiftcards in a single purchase transaction. Each MHgiftcard can be purchased for a specific value denomination amount in Ringgit Malaysia (RM), the amount of which shall be as prescribed on the MHgiftcard purchasing page; or at a specific amount within the minimum and maximum amount allowed on the MHgiftcard purchasing page. The minimum and maximum allowed amounts may vary depending on the type of MHgiftcard. 2.5. The MHgiftcard can be purchased for any person provided that the recipient of the MHgiftcard has a valid email address. 2.6. Upon successful payment made for the MHgiftcard, the Customer or the recipient of the MHgiftcard (whichever applicable) will receive an email confirming the purchase and payment of the MHgiftcard together with the selected MHgiftcard image and its purchased value. The email will also include the designated number of the MHgiftcard, its respective PIN code, and the link to these Terms and Malaysia Airlines Privacy Policy . 2.7. There may be a delay with the MHgiftcard activating in the system upon it being purchased, during which the MHgiftcard cannot be used for redemption. The delivery of the email may take up to 24 hours. 2.8. If you have selected “Delivery for later”, the MHgiftcard will only be delivered on the date that you have selected. You can schedule the delivery of the MHgiftcard for up to sixty (60) days before the selected delivery date. Terms of Usage 3.1. The MHgiftcard once issued is non-refundable and cannot be paid out in cash, or transferred against value, under any circumstances. It will also not be replaced if lost or stolen. Any further sale of the MHgiftcard shall not be permitted. 3.2. The MHgiftcard can be used multiple times within its validity period until the total value of the MHgiftcard has been fully used or redeemed. 3.3. The MHgiftcard will be valid for a period of one (1) year from the Date of Issuance. The MHgiftcard must be utilised prior to or on the Expiration Date, after which, the MHgiftcard shall be invalid. The MHgiftcard, its value or remaining value cannot be renewed, extended or reactivated, nor can any unused remaining balance on the MHgiftcard be claimed or redeemed for cash once expired. No refunds or credit note shall be issued for the unused value amount of the MHgiftcard. 3.4. An MHgiftcard cannot be redeemed for the purchase of another MHgiftcard. 3.5. No variation, amendment or change to the terms of usage of the MHgiftcard can be made unless agreed into in writing by Malaysia Airlines. Redeem your MHgiftcard 4.1. An MHgiftcard can only be used or redeemed for the online purchase of flight ticket(s) from https://www.malaysiaairlines.com and on the Malaysia Airlines Mobile App. You cannot book or purchase any package(s) or other stand-alone services other than flight(s) available on the aforementioned platform. 4.2. To use or redeem the MHgiftcard, you are required to enter the assigned MHgiftcard number and PIN code in the respective fields before proceeding to the payment page. 4.3. The MHgiftcard can be used or redeemed until its Expiration Date as specified in the email in which the MHgiftcard was sent. The MHgiftcard shall expire on the Expiration Date stated therein by 23:59 UTC. You must also ensure that the flight which the MHgiftcard is used or redeemed to purchase must depart before the Expiration Date. 4.4. The MHgiftcard cannot be combined or jointly redeemed with other promotional code(s) and gift card(s) or Voucher(s). 4.5. Any purchase of Malaysia Airlines travel insurance may also not be possible if payment for your flight ticket is made using the MHgiftcard. 4.6. The redemption of the MHgiftcard may be restricted for specific days, known as blackout dates. If you have a departure or the arrival date on any one of these dates, you will not be able to redeem your MHgiftcard for that specified period. These blackout dates can be verified in the Check Balance section on https://vouchers.malaysiaairlines.com 4.7. The MHgiftcard amount will be applied to the total flight fare (fare, taxes and extra services) if selected. 4.8. Utilisation of the MHgiftcard must be either a full redemption or a combination of the MHgiftcard with a payment card or other accepted MHgiftcard. Payment by credit card or other accepted MHgiftcard is required for any purchase costing more than the MHgiftcard’s value. If there is any credit left in the MHgiftcard after your transaction, the value of the MHgiftcard will be adjusted and will remain valid under the same conditions (no refund or extension possible). 4.9. You can use up to two forms of payment for one purchase, combining the MHgiftcard and any accepted credit card(s). Liability and risk of loss 5.1. The risk of loss and title for the MHgiftcard shall pass to the Customer or the recipient of the MHgiftcard (whichever applicable) upon electronic transmission of the MHgiftcard to the Customer or the recipient’s designated email. We accept no liability for errors in the email address provided to us at purchase of the MHgiftcard. 5.2. Malaysia Airlines is not responsible if any MHgiftcard is lost, stolen, destroyed or used without the Customer’s or recipient’s permission. Neither Malaysia Airlines nor Malaysia Airlines’ agent, employee or representative is obligated to ask that a person presenting the MHgiftcard identify him- or herself. Miscellaneous 6.1. Malaysia Airlines reserves the right at its absolute discretion and without liability to modify and otherwise change these Terms at any time without prior notice. If the Customer purchases or uses the MHgiftcard after incorporation of the amended Terms, the Customer is deemed to have accepted such variations. If the Customer does not accept the variations, the Customer must not purchase and/or stop using the MHgiftcard and terminate these Terms. 6.2. These Terms constitute the entire and only understanding between Malaysia Airlines and you, and replace any prior understandings or agreements (whether oral or written) relating to the subject matter hereof. Neither you nor Malaysia Airlines shall be bound by any express tacit or implied representation, warranty, promise or the like not recorded herein. 6.3. The failure of Malaysia Airlines to exercise any of its rights shall not be construed as a waiver or relinquishment of the future performance of any of its rights, and your obligations with respect to such future performance shall continue in full force and effect. 6.4. If any clause contained in these Terms becomes void, unenforceable or prohibited in any jurisdiction, this will not affect the validity and enforceability of the other clauses in these Terms, or of these same clauses in other jurisdictions. In such cases, Malaysia Airlines and you agree to replace the clause that is void, unenforceable or prohibited with a valid, enforceable clause in the spirit of the original. 6.5. These Terms are drafted in English. If translated into a language other than English for any purpose, the English version shall prevail and be paramount in the event of any differences, questions or disputes concerning the meaning, form, validity, or interpretation of these Terms. 6.6. These Terms shall be governed by and construed in accordance with the laws of Malaysia. To the extent permitted by law, you agree to submit to the exclusive jurisdiction of the courts of Malaysia for the settlement of any dispute which might arise as a result of or in connection with these Terms. 6.7. These Terms shall be read in conjunction with our General Conditions of Carriage, Privacy Policy, Cookie Policy and Terms of Use. 6.8. Malaysia Airlines will not be held responsible for any typographical errors or misprint under these Terms. 6.9. Malaysia Airlines shall have the absolute full rights and be entitled to cede, assign and delegate all or any of its rights and obligations in terms of any relevant terms and conditions, policies and notices to any third party. 6.10. Malaysia Airlines may, without prior notice to you, immediately terminate these Terms. The termination however shall not affect or prejudice any previously accrued rights or liabilities. In the event that you are dissatisfied with these Terms or with any terms, conditions, rules, policies, guidelines, or practices of Malaysia Airlines, your sole and exclusive remedy is to discontinue purchasing and/or using the MHgiftcard and/or any other services provided therein.

Our MHcheckout is a secured payment channel that can be used for flight bookings and/or service purchases through Malaysia Airlines Berhad (“MH”)’s Global Customer Contact Centre, Social Media Customer Support via Twitter and Facebook and Malaysia Airlines Ticketing Offices. MHcheckout cannot be used for the purchase of the following: (a) Travel Insurance (b) Book Now, Pay Later bookings (c) Promo Codes (d) MH E-Vouchers (e) Enrich Redemptions (f) Group Bookings Once a booking is made by a passenger, a payment link will be sent to the passenger via the passenger’s email and/or mobile number registered during the booking process. The payment link will remain active and valid for up to four hours from the time the email and/or SMS is sent to the passenger or the Ticketing Time Limit, whichever is earlier. Ticketing Time Limit is the duration set by Malaysia Airlines reservation system for bookings to be ticketed. If payment is not received by Malaysia Airlines within the stipulated time, the payment link will expire and the passenger’s booking and/or purchase of services will be automatically cancelled. No request for extension of time to make payment will be entertained. A new booking and/or purchase will need to be made or the passenger may contact Malaysia Airlines to request again for the intended services. For booking of flights made two (2) hours before flight departure, passengers must complete the payment before the Ticketing Time Limit, otherwise the booking will be automatically cancelled and passengers will need to make another booking on a new date/time. Cancellation of bookings and purchases pursuant to the above can be made by Malaysia Airlines without any prior notice. For the avoidance of doubt, such cancellations by Malaysia Airlines shall not entitle the passenger to any claim or compensation against Malaysia Airlines, its agents and employees for all losses or damages suffered or incurred by the passengers as a direct or an indirect result of the cancellation. Fares and taxes will be quoted and charged in the currency displayed in the fare quote. Credit cards issued by Visa, MasterCard, American Express and other modes of payment such as Internet Banking and e-Wallets are available via MHcheckout. If a new booking is disrupted by any flight cancellation by Malaysia Airlines, Malaysia Airlines fare rules and general conditions of carriage will apply. Malaysia Airlines shall not be liable in any way whatsoever for any disruption during the MHcheckout transaction, whether due to technical problems or otherwise, which is beyond its reasonable control. In the event of any disruption, reasonable effort shall be used to remedy the disruption and resume the purchased product transaction on a fair and equitable basis. If passengers encounter any issues such as booking cancellation, payment not being captured or any other technical issues, passengers may reach Malaysia Airlines at 1 300 88 3000 (within Malaysia) or +603 7843 3000 (outside Malaysia). For any changes to the booking and/or purchase after payment has been made and ticket(s) issued (where applicable), additional fees may apply as per the fare rules of the booking. Malaysia Airlines will not be liable or responsible for any payment failures due to issues at the credit or debit card company, paying bank or e-Wallet service provider due to any technical or non-technical reasons such as insufficient funds, non-receipt of OTP etc. Passengers are encouraged to contact the credit or debit card company, paying bank or e-Wallet service provider for assistance. Credit/Debit Card - All payments via credit or debit card are subject to the approval of the credit or debit card company and the relevant paying bank. Malaysia Airlines shall not be liable in any way if the credit or debit card company or the paying bank refuses to process or accept any payment for any reason. Online Banking – The Passenger shall transfer the total purchase price for the booking and/or purchase (including any applicable taxes, fees, charges and shipping costs) to Malaysia Airlines account. e-Wallet – The Passenger may select his/her preferred e-Wallet from the e-Wallet service provider made available on MHcheckout to make payment to Malaysia Airlines. The Passenger is required to have a registered e-Wallet account with enough balance with the selected e-Wallet service provider to use this payment method on MHcheckout. Malaysia Airlines may, at its sole discretion and at any time, refuse any of the above-mentioned payment methods and/or modify or discontinue, temporarily or permanently, any payment method without notice or giving any reason. The Passenger may not claim against Malaysia Airlines for any failure, disruption or error in connection with the chosen payment method. Unless otherwise expressly agreed to by Malaysia Airlines, any bank charges or fees, whether imposed by the remitting or receiving bank, shall be borne by the passengers. Malaysia Airlines reserves the absolute right at its sole discretion to vary or amend any of the terms and conditions herein at any time, without any prior notice. These Terms and Conditions shall be governed and construed in accordance with the laws of Malaysia, and the courts of Malaysia shall have exclusive jurisdiction to adjudicate any dispute which may arise in relation thereto. Any typographical error, inaccuracies, or omissions that may relate to product description, pricing, availability and contents on MHcheckout shall be subject to correction without any notice and liability on the part of Malaysia Airlines. If any provision of these Terms and Conditions is held invalid, unenforceable or illegal for any reason, these Terms and Conditions shall remain otherwise in full force apart from such provision, which shall be deemed, deleted. No failure on the part of Malaysia Airlines to exercise, and no delay on its part in exercising, any right or remedy under these Terms and Conditions will operate as a waiver thereof, nor will any single or partial exercise of any right or remedy preclude any other or further exercise thereof or the exercise of any other right or remedy.

Your MH E-vouchers are converted from purchases of MH open tickets issued for travel from 1 January 2020 to 31 August 2021. The MH E-vouchers are a new form of payment that can be used for flight bookings and in-flight services redeemable via the Malaysia Airlines website and mobile application. Your MH E-voucher is non-transferable and non-refundable and accepted according to its validity and value shown here . You may use your MH E-vouchers for any Cabin Class on board all Malaysia Airlines and MASwings operated flights, Codeshare and Interline Partners flights booked on the Malaysia Airlines website or mobile app. The MH E-vouchers cannot be used to pay for flight ticket changes. An MH E-voucher cannot be used for bookings made via our Contact Centre, ticket offices, travel agents or any other on-ground channels. MH E-vouchers are not applicable with the purchases of bookings with: (a) Travel Insurance (b) Book Now Pay Later deals (c) Promo Codes (d) Multi-currency Payment (MCP) (e) Enrich points redemption plans The usage of the MH E-vouchers is specifically for flight tickets and services, paid with the same currency. You are allowed to use your MH E-vouchers when booking for another person in your travelling party only if you are in the same booking order. For successful redemption of your MH E-vouchers, your entire journey must be completed on or before the voucher expires i.e., on 15 January 2023. You can redeem the same MH E-Voucher multiple times provided there is sufficient value stored in it and you are allowed to combine up to three MH E-vouchers in a single transaction. If the MH E-voucher amount is insufficient for full redemption on your bookings, the remaining amount can be settled via credit card. Your unutilised MH E-vouchers are non-refundable after its expiry date. Should a new ticket be issued for refund, the amount paid using the MH E-voucher will be refunded to the original MH E-voucher. If a new booking is disrupted by a flight cancellation, the standard Malaysia Airlines disruption policy shall apply. Malaysia Airlines reserves the absolute right at its sole discretion to vary or amend any of the terms and conditions herein at any time, without any prior notice. Consent to Transfer and Use: The individual making the purchase using the MH E-voucher has further acknowledged and agreed that by providing Malaysia Airlines with any personal or proprietary information, the individual hereby expressly give their consent to the transmission of such personal or proprietary information over international borders for the purpose of processing the relevant transactions. The individual hereby gives their further consent to the use of such personal data on an anonymised basis for statistical objectives. Malaysia Airlines shall not be liable in any way whatsoever for any disruption during the MH E-voucher transaction, whether due to technical problems or otherwise, which is beyond its reasonable control. In the event of any disruption, reasonable effort shall be used to remedy the disruption and resume the purchased product transaction on a fair and equitable basis. Malaysia Airlines reserves the absolute right to cancel, terminate or suspend the usage of MH E-vouchers without prior notice. For the avoidance of doubt, any cancellation, termination, or suspension by Malaysia Airlines shall not entitle the individual making the purchase or any Enrich member to any claim or compensation against Malaysia Airlines, its agents and employees for any and all losses or damages and any consequential damages thereof suffered or incurred as a direct or an indirect result of the act of cancellation, termination or suspension thereof. The Terms and Conditions herein shall be construed, governed, and interpreted in accordance with the laws of Malaysia. The individual making the purchase agrees to submit to the exclusive jurisdiction of the Courts of Malaysia on all matters arising from this MH E-voucher transaction. Malaysia Airlines reserves the absolute right to reserve or remove any MH E-voucher converted incorrectly or not in accordance with these Terms and Conditions at any time without prior notice. By participating in a transaction using an MH E-voucher, it shall be deemed that the individual making the purchase has read and agreed to be bound by these Terms and Conditions. Any breach of these Terms and Conditions may, at Malaysia Airlines’ absolute discretion, result in forfeiture of any of points purchased. In the event of any issues regarding conversion from an e-ticket to an MH E-voucher, you may reach out to our Customer Service team by filling up this form . If an original ticket which was converted to an MH E-voucher is eligible for a one-time fare difference waiver as per the MH Commercial Waiver Policy, please call our contact centre for assistance in accessing this benefit. A one-time fare difference waiver can be available only when the MH E-voucher is fully unutilised.

Contributions made to WWF-Malaysia’s Gaharu Project are tax-deductible. WWF-Malaysia will issue the tax-deductible receipts for donations on a quarterly basis. In the event of flight ticket changes or cancellations, donations are not refundable. Donations are not exchangeable. Donations are not available on codeshare and interline flights. General enquiries on donations to WWF-Malaysia's Gaharu Project can be channeled through email to: kawan@wwf.org.my The Gaharu Project Contribution Ancillary is only available on Point of Sales in Malaysia and segments departing from Malaysia. The Gaharu Project Contribution Ancillary is applicable for Adult, Children and Student passengers. The donations are not available on the ‘Manage Booking’ tab . The passenger info shared between Malaysia Airlines and WWF-Malaysia is strictly for tax exemption purposes. The WWF-Malaysia Gaharu Project tax exemptions are applicable for Malaysian nationals only. After purchasing the donation ancillary, passengers are required to fill in the details form to be eligible for tax exemption: https://forms.malaysiaairlines.com/221700524921042 Malaysia Airlines reserves the absolute right at its sole discretion to vary or amend any of the terms and conditions herein at any time, without any prior notice.

Contributions made to MERCY Malaysia are tax-deductible. MERCY Malaysia will issue the tax-deductible receipts for the donations on a quarterly basis. All donations made are final. In the event of flight cancellations, donations are not refundable. Donations are optional and not exchangeable. Donations are not available for codeshare and interline flights. General enquiries on donations can be channeled through email to: donation@mercy.org.my The MERCY Malaysia donation ancillary is only available on Point of Sales in Malaysia and segments departing from Malaysia. The MERCY Malaysia donation ancillary is applicable for Adult, Children and Student passengers. The donations are not available on our ‘Manage Booking’ tab . The passenger info shared between Malaysia Airlines and MERCY Malaysia is strictly for tax exemption purposes. The MERCY Malaysia tax exemptions are applicable for Malaysian nationals only. After purchasing the donation ancillary, passengers are required to fill in the donor details form to be eligible for tax exemption: https://forms.malaysiaairlines.com/221739177911865 Malaysia Airlines reserves the absolute right at its sole discretion to vary or amend any of the terms and conditions herein at any time, without any prior notice.

1. Skip Meal (No Meal - NOML) option allows passengers the ability to inform Malaysia Airlines when they are not having their in-flight meal. 2. This option is available for passengers travelling on eligible Malaysia Airlines operated flights only and is not available for codeshare and interline flights. 3. NOML service is available on confirmed commercial tickets on flights from Kuala Lumpur to the following destinations:

4. The list of eligible flights may be updated from time to time, and Malaysia Airlines reserves the right to add or remove eligible flights without notice. 5. NOML option is applicable for Adult, Children and Student passenger types. 6. NOML option must be selected at least 24 hours (GMT +8) before departure of the first flight in the itinerary via Manage Booking – Special Dietary Meal . Any changes or cancellation must be done 24 hours prior to your first flight departure. 7. You may opt for the NOML option via the following methods: a. Flight booking on malaysiaairlines.com b. Manage Booking on malaysiaairlines.com c. Malaysia Airlines Global Customer Contact Centre i. 1300 88 3000 (within Malaysia) ii. +603 7843 3000 (outside Malaysia) 8. In the event of flight changes, a. If you would like to change your booking of Skip Meal (NOML), please email kulccm@malaysiaairlines.com (Monday - Friday, 0800hrs - 1700hrs, Malaysia Time GMT+8) at least 36 hours prior to your first flight departure. b. If you change your flight or departure date, the Skip Meal may be cancelled. You must reselect it via Manage Booking or Global Customer Contact Centre. c. If Malaysia Airlines changes your flight or departure date, there might be a possibility the Skip Meal option is not available. However, the airline will endeavour to fulfil your booking. 9. If you have already chosen NOML and it is loaded in your profile, you will not be eligible to pre-order other meals unless NOML is removed. If two orders appear in your booking, NOML will prevail and your pre-order meal will be cancelled. 10. There will be no additional costs for the passenger for this service. Instead, the meal expenses from meals skipped under NOML will be donated to our partner charity organisation. By selecting the NOML option, the passenger consents to the donation made under this programme. 11. Contributions made are non-tax deductible and non-refundable. 12. Donations are not exchangeable. 13. Malaysia Airlines reserves the absolute right in its sole discretion to vary or amend any of the terms and conditions herein at any time, without any prior notice.

This solution is delivered by CHOOOSE, a Malaysia Airlines partner. For a full list of the General Terms & Conditions please visit: CHOOOSE portal For further inquiries or questions, email support at malaysiaairlines-support@chooose.today.

“Malaysia Airlines” means Malaysia Airlines Berhad (Company No. 201401040794 (1116944-X)) having its registered office at 1st Floor, Administration Building, Southern Support Zone, Kuala Lumpur International Airport, 64000 Sepang, Selangor, Malaysia) and its permitted assigns and successors. “Passenger” means an individual who has purchased a ticket for a Malaysia Airlines flight operated by Malaysia Airlines. “Upgrade” means a change in class from the class of service that was originally purchased for travel with Malaysia Airlines to one class of service higher. “Last Minute Upgrade” means an upgrade purchase made by Passenger within 03 hours priors to flights departure at Malaysia Airlines Ticket Counter or Malaysia Airlines check-in counters together with a minimal upgrade fee IN ADDITION to the fare paid for the ticket and EXCLUDES payment card issuer and bank-related fees or charges, taxes payable at the airport, all of which shall be borne by Passenger. 1. The following Terms and Conditions will apply to Last Minute Upgrade purchase for upgrading Passenger’s flight ticket issued on Malaysia Airlines’ document number 232, and on services operated by Malaysia Airlines for flights with carrier code “MH”. 2. Malaysia Airlines reserves the right in its absolute discretion and without prior notice to determine, change and not disclose the factors, conditions and rules relating to the eligibility for Last Minute Upgrade offer, which may vary from time to time. The following shall NOT be eligible for Last Minute Upgrade purchase: (a) Bookings with unaccompanied minor, (c) Bookings with wheelchair, (d) Bookings with charter flights. 3. Last Minute Upgrade is available for both Domestic and International flights operated by Malaysia Airlines. 4. Passengers may only purchase one Last Minute Upgrade per eligible flight segment as per the purchased ticket. 5. The Upgrade is offered to passengers in Economy Class to travel Business Class or Business Class to Business Suite when there are seats available in upgraded class. 6. By purchasing Last Minute Upgrade (a) a person confirms that he or she has reached the legal age of majority in their country of residence at the time the Upgrade Offer is submitted; (b) Passenger shall be deemed to have the authority to act on behalf of and to bind the person or persons named or included on the Last Minute Upgrade Offer to these Terms and Conditions and (c) Passenger shall be at airport within 3 hours of flight departure. 7. The Last Minute Upgrade requires a payment which is applicable from Economy Class to Business Class or Business Class to Business Suite only. 8. For the Passenger to be able to purchase Last Minute Upgrade, Passenger must first purchase a confirmed ticket (“Ticket”) for traveling on Economy Class or Business Class subject to Terms and Conditions in Section 1. 9. Passengers with Ticket will have the option of checking on the eligibility of their flight segment(s) at Malaysia Airlines Ticket Counter or Malaysia Airlines check-in counters. 10. Up to 3 hours before Passenger’s segment departure time, Passenger may purchase Last Minute Upgrade for each eligible segment and provide Passenger’s payment card details or by cash. After completion of the information and confirmation of the information by Passenger, the Last Minute Upgrade will be considered for a purchase, subject to these Terms and Conditions and seats availability. Passenger shall receive an email confirming their Last Minute Upgrade is successfully purchased. 11. Any applicable pre-payable taxes and fees for the Upgrade and the total amount payable will be displayed (“Total”). Taxes to be collected at airports or its equivalent, payment card issuer and bank-related fees and charges are not included and shall be borne by Passenger. a. Effective 1 September 2018, the rate for Malaysian Sales & Service Tax (SST) of all offers involving travelling on Domestic sectors only shall be at six percent (6%). b. Effective 1 September 2019, the Malaysian Departure Levy (MDL) will be imposed to all international outbound flight from Malaysia. The MDL for Business Class is RM50 for outbound destinations to ASEAN countries and RM150 for outbound destinations to non-ASEAN countries. For ticket(s) where MDL Economy has been paid, the tax difference for an upgrade from Economy Class to Business Class will be charged at RM42 for outbound destinations to ASEAN countries and RM130 for outbound destinations to non-ASEAN countries. The MDL will be charged in addition to your Upgrade offer price. Taxes paid are non-refundable. 12. Malaysia Airlines reserves the right, in its sole discretion, to decide whether to accept Passenger’s Last Minute Upgrade, and it makes no representation that any Passenger will be upgraded regardless of whether seats are available in the class of service for which a Last Minute Upgrade is being made. 13. Subject to Passenger’s payment type, acquiring bank and issuing country, Passenger may receive a notification during processing of the Last Minute Upgrade, that the total offered amount has been charged to Passenger’s card. Once the Last Minute Upgrade purchase is confirmed, and payment is debited from Passenger’s nominated payment card when Passenger receives all of the following: a. A Miscellaneous Electronic Document receipt (EMD) with the additional upgrade amount is issued to each passenger included in Passenger’s original flight booking. 14. Acceptance of Passenger’s Last Minute Upgrade purchase i.e., Electronic Miscellaneous Document Receipt (EMD) will be sent to Passenger’s email address upon confirmation. 15. The 6-character Malaysia Airlines Booking Reference is supplied to Passenger at the time Passenger books a Malaysia Airlines flight and is printed on the Ticket. Passenger may use the Booking Reference to check eligibility for Last Minute Upgrade at Malaysia Airlines Ticket Counter or Malaysia Airlines Check-In counter. Booking Reference provided must be always kept confidential by the Passenger and Passenger must not share their Booking Reference and Passenger is solely responsible for protecting it against improper or unauthorized use. 16. Malaysia Airlines does not guarantee specific seat assignments to Passengers whose Last Minute Upgrade purchase are confirmed and upgraded. 17. All personal costs and/or any other costs and/or related expenses that are incurred to purchase the Last Minute Upgrade are at Passenger’s sole responsibility and own costs. 18. There will be no refund, credits, or exchanges once Passenger’s Last Minute Upgrade purchase has been accepted by Malaysia Airlines and Passenger’s nominated payment has been charged. 19. Last Minute Upgrade is strictly non-transferable. 20. No Enrich Points will be awarded on the amount (fare) paid for the Last Minute Upgrade for the respective sectors. 21. Once passengers receive the confirmation email signifying acceptance of Passenger’s Last Minute Upgrade purchase, Malaysia Airlines will not be responsible or liable for any claims, damages, losses, costs or expenses arising from any changes to the booking, whether such changes are made by passengers or any third party for whatever reasons. 22. In the event of a change which necessitates Malaysia Airlines to re-accommodate Passenger on to another Malaysia Airlines flight for whatever reason(s) other than for reasons attributable to Passenger’s fault, actions or omissions, any Last Minute Upgrade purchase made in relation to the original booking may at the discretion of Malaysia Airlines be transferred to the new flight(s), subject to availability of seats in the upgraded class. If Passenger’s booking is transferred to a flight operated by an airline other than Malaysia Airlines, Malaysia Airlines does not guarantee an Upgrade to a higher class. 23. (1) Notwithstanding Section 18 in the foregoing, Passenger is entitled to a refund for the Last Minute Upgrade purchase under the following conditions: a. The flight for which Passenger’s Last Minute Upgrade purchase was accepted and upgraded was cancelled. b. The flight for which Passenger’s Last Minute Upgrade purchase was accepted and upgraded was cancelled, and Malaysia Airlines re-accommodates Passenger on another flight which may or may not be operated by Malaysia Airlines. If for any reason Passenger is unable to be seated in the higher class of service to fulfill the Upgrade and Passenger is seated in the class of service of Passenger’s original booking. c. Passenger’s Last Minute Upgrade purchase is accepted, and Passenger were given an Upgrade, but Passenger is not able to be seated in the upgraded class of service for reasons attributable to Malaysia Airlines but excluding reasons attributable to Passenger’s actions or omissions, including, but not limited to, Passenger’s own decision in opting to change flights or Passenger missing a flight. (2) No refund will be issued in the case of a change to a substitute aircraft to operate a flight where the Last Minute Upgrade purchase is still available to Passenger on that substitute aircraft. (3) Upon reimbursement by Malaysia Airlines, Malaysia Airlines shall have no further liability to Passenger. (4) Should any refunds be approved, as set out the above-mentioned circumstances, the amount paid will be refunded to the nominated payment card that was used to pay for the Last Minute Upgrade purchase and it will be processed in the currency in which the Upgrade price was charged. Such refunds shall be limited to the amount charged for the Upgrade and any taxes and fees paid for the Upgrade. No payment card issuer and bank-related fees or charges will be refunded. 24. If the Passenger makes changes to the Ticket after the Last Minute Upgrade purchase has been accepted by Malaysia Airlines, Passenger will not be entitled to transfer the Upgrade to another flight and the amount paid for the Upgrade will be forfeited without a refund. 25. (1) Passenger hereby agrees that to claim a refund, Passenger will submit a written request by sending an email to: mhupgrade.enquiry@malaysiaairlines.com with a scanned copy of the following documents: a. Boarding Pass for the flight in question b. Email notifying that the Last Minute Upgrade is successful c. Any other relevant document(s) (2) All refunds are to be submitted within 3 months from the scheduled flight date. Any decision pertaining to refunds will be in accordance with Section 21 of these Terms and Conditions and such decisions by Malaysia Airlines shall be final and binding. 26. The fare conditions for the original Ticket purchased by the Passenger, which includes, but is not limited to, cancellation policies, change fees, baggage allowance, and rules relating to the accrual of frequent flyer points shall remain unchanged and in effect and will be applicable even if Passenger Last Minute Upgrade purchase has been accepted and Passenger has been upgraded. 27. Last Minute Upgrade purchase entitles the Passenger to use Malaysia Airlines lounge services in respect of the flight for which Passenger’s Last Minute Upgrade was accepted provided that the Passenger presents a valid boarding pass as supporting document before access to lounge can be given. 28. Last Minute Upgrade purchase from Economy Class to Business Class entitles the Passenger to Business Class benefits such as priority boarding and spacious seats. However, Passengers will be served Economy Class inflight meals and baggage allowance including any prepaid excess baggage that was purchased by the Passengers will maintain as per original ticket . 29. Malaysia Airlines reserves the right to change, alter, amend or cancel any or all of these Terms and Conditions from time to time, without any prior notice. The Terms and Conditions which apply to Last Minute Upgrade and Upgrade are those applying at the date is submitted. These Terms and Conditions shall be read in conjunction with Malaysia Airlines' General Conditions of Carriage, Website Terms of Use and Privacy Policy, which are hereby incorporated into and form part of these Terms and Conditions. 30. The failure by Malaysia Airlines to exercise its rights will not be construed as a waiver or relinquishment of the future performance of any of its rights, and Passenger’s obligations with respect to such future performance shall continue in full force and effect. 31. By making a Last Minute Upgrade purchase, Passenger expressly acknowledges that Passenger has read and understood the above Terms and Conditions and hereby agrees to the same. 32. Malaysia Airlines, its affiliates, subsidiaries, agents, employees and representatives shall not be liable for any loss or damage whatsoever suffered (including but not limited to loss of opportunities and any indirect or consequential losses) or personal injury suffered or sustained in connection with or arising from this Terms and Conditions for the Last Minute Upgrade purchase. 33. The main language of the Terms and Conditions shall be the English language. Any translation to any other language than English shall be for convenience only. Should there be any discrepancies between the English Terms & Conditions and the translated version, the English Terms & Conditions shall prevail. 34. This Terms and Conditions of the Last Minute Upgrade purchase shall be construed, governed, and interpreted in accordance with the laws of Malaysia. 35. Malaysia Airlines will not be held responsible for any typographical errors or misprint under these Terms and Conditions.

These terms and conditions ("Terms") govern your use of the Save Card feature ("Feature") provided by [Malaysia Aviation Group Berhad] ("Company," "we," "us," or "our") on our ecommerce platform ("Platform"). By utilizing the Save Card Feature, you ("Enrich member," "you," or "your") agree to comply with these Terms. Please read these Terms carefully before using the Feature. 1. Feature Description: The Save Card Feature allows registered Enrich member of our Platform to securely save their payment card information in tokenized form for faster and more convenient future purchases. 2. User Responsibilities: 2.1 You are required to provide precise, current, and complete payment card information. It is your responsibility to ensure the accuracy of the information you save on the Platform. 2.2 You are accountable for the security and confidentiality of your Enrich Account credentials and any card information saved therein. You hereby agree not to disclose your Enrich Account details or permit unauthorized access to your Enrich Account. 2.3 In the event of any suspicion of unauthorized use of your Enrich Account or saved card information, you are obligated to promptly initiate the deletion of the saved card through the platform's "manage payment card" feature. This action must be taken immediately to mitigate potential risks and breaches. 3. Tokenization and Data Security: 3.1 Upon saving your payment card information, a tokenization process is undertaken. This process entails the replacement of your full card details with a unique token. This token is subsequently employed for forthcoming transactions, serving to heighten security by obstructing the exposure of sensitive card information. 3.2 Our commitment to safeguarding your information is resolute. The information pertaining to your saved card is subjected to storage utilizing encryption and security measures conforming to industry standards. These measures are in place to avert any unauthorized access from transpiring. 4. Consent and Authorization: 4.1 The Saved Card function allows you to link your Credit and/or Debit Card to your Enrich Account. Linking or Binding of Credit and/or Debit Card – You hereby understand and acknowledge that upon linking or binding your Credit and/or Debit card to the Enrich Account, you shall be solely responsible and liable for all Purchase(s) that may occur. 4.2 Pursuant to the Saved Card function, you hereby undertake and agree that upon linking your Credit and/or Debit Card to your Enrich Account, you permit and authorize Credit and/or Debit to deduct the relevant sums from your card account to be paid to MAGB and/or the relevant merchant(s) upon usage of the linked Credit and/or Debit Card. 4.3 You may delink your Credit and/or Debit Card using the remove card function. Kindly take note however that it may take up to 24 hours to complete the delinking process and during such period, you shall still be liable for any payment incurred using the Saved Card function. 4.4 In the event that you use the Save Card feature to make a payment in a currency different from the base currency, you will be responsible for any additional issuer’s charges associated with the currency conversion as appear in your bank statement. 4.4 The usage of the Saved Card function shall be further subject to the MAGB’s terms and conditions as issued by MAGB and which may be amended from time to time. You further agree and undertake to comply with the terms and conditions imposed by MAGB. 5. Data Privacy: 5.1 The security and privacy of the Save Card is our utmost priority. By consenting for the Save Card to be processed by us under this Feature, our MAG Privacy Policy applies. To read our Privacy Policy, please click the link here . 5.2 Should you have any inquiry regarding our data privacy policy, you may reach us at privacy@malaysiaairlines.com . 6. Limitation of Liability: 6.1 By utilizing the Save Card Feature, you hereby agree to indemnify, defend, and hold the Company, its officers, directors, employees, and affiliates harmless from any claims, liabilities, damages, losses, and expenses that may arise in connection with or as a result of your use of the said Feature. 6.2 The Save Card Feature is provided on an "as is" and "as available" basis. The Company does not provide any express or implied warranties pertaining to the security, accuracy, reliability, or functionality of the Feature. 7. Currency Limitations and Regulatory Compliance: 7.1 As per local regulations, the Save Cards feature currently supports only for non-India issued cards in addition to the non-INR currencies for point-of-sale transactions outside of India. Users are advised that the support for additional currencies may be subject to change based on evolving regulatory requirements and updates to the platform. 7.2 Users are responsible for ensuring compliance with local regulations regarding currency usage and transactions. Any violation of applicable laws or regulations will result in the immediate termination of access to the Save Cards feature and may lead to further legal action. 7.3 The Company reserves the right to implement additional restrictions or limitations on currency usage within the Save Cards feature as necessary to maintain compliance with regulatory standards and protect the integrity of the platform. 8. Booking Compatibility: 8.1 The Save Cards feature is currently compatible with normal prime bookings, specifically including one-way or return flights. Users are advised that this feature may not be available for other types of bookings or services offered by Malaysia Airlines. 8.2 Users should regularly check for updates on supported booking channel as the platform evolves. Changes to compatibility with additional booking flow will be communicated to users through our website

For payment by card, either in a form of charge card, credit card or debit card as may be stipulated as being acceptable for payment, you acknowledge that there may be an additional amount held by your payment card company or bank, whichever applicable, during the pre-authorization process. This amount, often referred to as a "float amount," is held temporarily by your payment card company or bank, whichever applicable, to ensure the availability of funds for the transaction. By proceeding the transaction with payment by card, you understand that the float amount held by your payment card company or bank, whichever applicable, may differ from the actual transaction amount and may impact the available balance in your account temporarily. It is your responsibility to contact your payment card company or bank, whichever applicable, directly if you wish to release the float amount. The release of the float amount may vary depending on your payment card company or bank, whichever applicable, policies and procedures. All payments by card are subject to the approval of the payment card company or bank, whichever applicable. Malaysia Airlines shall not be liable in any way if the the payment card company or bank, whichever applicable, refuses to process or accept any payment for any reason. Malaysia Airlines shall also not be held liable for any discrepancies relating to or arising from the float amount or any issues arising from the pre-authorization process conducted by the payment card company or bank, whichever applicable. You are advised to review your payment card company or bank statements, whichever applicable, regularly to ensure the accuracy and report any discrepancies or unauthorized transactions to your payment card company or bank, whichever applicable, immediately. By proceeding the transaction with payment by card, you agree to abide by the terms and conditions set forth by your payment card company or bank, whichever applicable, regarding such payment card usage, including but not limited to pre-authorization processes and float amounts. Malaysia Airlines reserves the right to update or modify these terms and conditions at any time without prior notice. You are encouraged to review these terms periodically for any changes or updates. By proceeding the transaction via payment by card, you shall indicate your agreement to be bound by the above terms and conditions. If you do not agree with any part of these terms and conditions, we advise you to proceed the transaction with other mode of payment available and not to proceed to pay by card.

This website for online booking is owned and managed by Malaysia Airlines Berhad (Company No: 1116944-X) (“Malaysia Airlines”) which business address is Level 1, Administration Building, South Support Zone (SSZ), Kuala Lumpur International Airport – KLIA, 64000 Sepang, Selangor Darul Ehsan, Malaysia. For these Conditions of Use "We", "Our", and "Us" refer to Malaysia Airlines. Please review these Conditions of Use carefully before using the website. By using this website, you agree to be bound by these Conditions of Use.

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This web site for on-line booking is owned by Malaysia Airlines Berhad (Company No: 201401040794 (1116944-X)) and managed by Hijrah Biru Sdn. Bhd. also known as Amal by Malaysia Airlines “Amal” (Company No: 201701002506 (1216656-W)); a wholly owned subsidiary of Malaysia Aviation Group (MAG) in collaboration with Malaysia Airlines, whose business address is at Level 1, Administration Building, Southern Support Zone (SSZ), Kuala Lumpur International Airport – KLIA, 64000 Sepang, Selangor Darul Ehsan, Malaysia. For the purpose of these Conditions of Use, "We", "Our" and "Us", refers to Malaysia Airlines and/or Amal by Malaysia Airlines. Please review these Conditions of Use carefully before using the web site. By using this web site, indicates you agree to be bound by these Conditions of Use.

We, Malaysia Airlines, carry passengers on flights in Malaysia and elsewhere on contracts that consist of: The IBF Condition of Use; General Conditions of Carriage for Passenger and Baggage (“General Conditions of Carriage” or “GCC”), International conventions, the Malaysian Carriage by Air Act 1974 and orders and regulations made thereunder; and our LEGAL NOTICE ON PRIVACY POLICY. In the event of any inconsistency between these IBF Conditions of Use and the General Conditions of Carriage, the General Conditions of Carriage shall prevail to the extent of such inconsistency.

Under these Conditions of Use "ticket" means either a document called "Passenger ticket and Baggage Check" including its Itinerary/ Receipt if applicable, or an Electronic Ticket, which we or our Authorised Agents have issued to you. ”Convention” means The Convention for the Unification of Certain Rules relating to International Carriage by Air signed at Warsaw, 12 October 1929 (referred to as the Warsaw Convention); The Warsaw Convention as amended at The Hague on 28 September 1955 (referred to as the Amended Warsaw Convention); The Warsaw Convention as amended by Additional Protocol No 1 of Montreal (1975); The Warsaw Convention as amended at The Hague and by Additional Protocol No 2 of Montreal (1975); The Warsaw Convention as amended at The Hague and by Additional Protocol No 4 of Montreal (1975); The Guadalajara Supplementary Convention signed at Guadalajara, 19 September 1961; or The Convention for the Unification of Certain Rules for International Carriage by Air, signed at Montreal, 29 May 1999 (referred to as the Montreal Convention), whichever may be applicable. Carriage hereunder is subject to the rules and limitations relating to liability established under the relevant Convention. To the extent not in conflict with the foregoing, carriage and other services performed by each carrier are subject to: (i) provisions contained in the ticket, (ii) applicable tariffs, (iii) carrier's conditions of carriage and related regulations which are made part hereof General Conditions of Carriage (Passenger and Baggage), except in transportation between a place in the United States or Canada and any place outside thereof to which tariffs in force in those countries apply. Carrier's name may be abbreviated in the ticket, the full name and its abbreviation being set forth in carrier's tariffs, conditions if carriage, regulations or timetables; carrier's address shall be the airport of departure shown opposite the first abbreviation of carrier's name in the ticket; the agreed stopping places are those places set forth in this ticket or as shown in carrier’s timetables as scheduled stopping places on the passenger's route, carriage to be performed hereunder by several successive carriers is regarded as a single operation. An air carrier issuing a ticket or checking baggage for carriage over the lines of another air carrier does so only as its agent. Any exclusion or limitation of liability of carrier shall apply to and be for the benefit of agents, servants and representatives of carrier and any person whose aircraft is used by carrier for carriage and its agents, servants and representatives. Checked baggage will be delivered to bearer of the baggage check. The total amount recoverable from us and from such agents, employees, representatives and persons shall not exceed the amount of our limit of liability. In case of damage to baggage moving in international transportation complaint must be made in writing to carrier forthwith after discovery of damage and, at the latest, within 7 days from receipt; in case of delay, complaint must be made within 21 days from date the baggage was delivered. The ticket is good for carriage for one year from date it was issued or one year from the date passenger’s first travelled using the Ticket, as long as passenger’s first flight took place within a year of the ticket being issued , except as otherwise provided in the ticket, in carrier's tariffs, conditions of carriage, or related regulations. Carrier undertakes to use its best efforts to carry the passenger and baggage with reasonable dispatch. Times shown in timetables or elsewhere are not guaranteed and form no part of this contract. Carrier may without notice substitute alternate carriers or aircraft, and may alter or omit stopping places shown on the ticket in case of necessity. If you provide us with sufficient contact information, we will endeavor to let you know about any changes or re-timing of schedules. Passengers shall comply with all laws, regulations, orders, demands and travel requirements of countries to be flown from, into or over, and with our Regulations and instructions. We will not be liable for any Damage you incur as a result of aid or information provided by our employees or agents regarding such laws, regulations, orders, demands, and requirements, whether given in writing or otherwise. Nor shall we be liable for any Damage you incur as a result of your failure to comply with such laws, regulations, orders, demands, requirements, our Regulations or instructions. No agent, servant or representative of the carrier has the authority to alter, modify or waive any provision of the General Conditions of Carriage and these Conditions of Use.

Liability for loss, delay, or damaged to baggage is limited unless a higher value is declared in advance and additional charges are paid. For most international travel (including certain domestic portions of international journeys) the liability limit is up to a maximum of SDR1,131.00, for both checked and unchecked baggage. However, if in accordance with the prevailing laws different limits of liability are applicable, then such different limits shall apply. For travel wholly between U.S. points, Federal rules require any limit on an airlines`s baggage liability to be at least US$1250 per passenger. Excess valuation may be declared on certain types of articles. Some carriers assume no liability for fragile, valuable or perishable articles. Further information may be obtained from the carrier.

Card payment fee is charged only on Malaysia Airlines online booking channel. Card payment fee is applicable to payments made via Visa, MasterCard, American Express, and JCB credit and debit card schemes for online bookings with journey commencement from Australia and New Zealand to worldwide. Card payment fee is non-refundable, transferable nor exchangeable for any voluntary changes or cancellations. Malaysia Airlines reserves the right to revise, add or remove any parts of the Terms and Conditions. Fee for Credit Card Payment Fee: Online booking with journey commencement from Australia only (AUD) - 1% from the airfare + taxes Online booking with journey commencement from New Zealand only (NZD) - 1% from the airfare + taxes

Available for window, aisle, standard and premium seats. Available for Malaysian domestic and international markets. Seat selection is not available for MASwings, Firefly and code share flights. Fees are non-refundable and non-transferable. Price quoted are dynamic and will be equivalent to local currency for all foreign currencies. Online seat selection is not applicable for passengers with disabilities/special needs, children travelling alone, group bookings (more than 9 persons), and facility seats such as infant or bassinet seats. Seat selection fee is dynamic. Malaysia Airlines reserves the right to vary, delete or add to any of these Terms and Conditions without any prior notice. Passengers travelling with children are not allowed to select emergency exit row. For Emergency Exit Row - Emergency Exit Row Seats has extended legroom but may not recline. The passengers sitting in the emergency exit row seats may be required to manually operate the exit door in an event of an emergency. Seats near the emergency exit doors are subject to flight safety guidelines with the following criteria: At least 18 years of age at the commencement of the journey. Fully able-bodied and capable of operating or assisting with the operation of the exit doors. Persons with reduced mobility or any disability, whether profound or partial, and persons using portable oxygen or any other medical equipment are ineligible because they may endanger themselves or others. Able to follow the safety instructions. In good health at the time of check-in, boarding, and during the flight. Not carrying infants or using an infant seat belt. Not pregnant.Not under the influence of any intoxicating substance at check-in, boarding, and during the flight. Not requiring an extension seat belt because of large body size. Passenger MUST be able to converse and follow safety command in Bahasa Malaysia and/or English. Passenger MUST be able to read and understand the instruction illustrated on Safety Information Card. Malaysia Airlines reserves the right to; Reassign seat to passenger who does not meet above safety criteria for exit row seats. Fees paid is non-refundable Block off selected seats. Seats can be changed for operational, safety or security reasons, even after boarding the aircraft. Paid seats are non-refundable and non-transferable. Terms & Conditions apply.

“Malaysia Airlines” means Malaysia Airlines Berhad (Company No. 1116944-X) having its registered office at 1st Floor, Administration Building, Southern Support Zone, Kuala Lumpur International Airport, 64000 Sepang, Selangor, Malaysia) and its permitted assigns and successors. “Passenger” means an individual who has purchased a ticket for a Malaysia Airlines flight operated by Malaysia Airlines. “Upgrade” means a change in class from the class of service that was originally purchased for travel with Malaysia Airlines to one class of service higher. “MHupgrade” means an upgrade purchase made by Passenger together which price is IN ADDITION to the fare paid for the ticket and EXCLUDES payment card issuer and bank-related fees or charges, taxes payable at the airport, all of which shall be borne by Passenger. The following Terms and Conditions will apply to MHupgrade purchase for upgrading Passenger’s flight ticket issued on Malaysia Airlines’ document number 232, and on services operated by Malaysia Airlines for flights with carrier code “MH”. Malaysia Airlines reserves the right in its absolute discretion and without prior notice to determine, change and not disclose the factors, conditions and rules relating to the eligibility for MHupgrade offer, which may vary from time to time. The following shall NOT be eligible for MHupgrade purchase: (a) Bookings with Economy Lite tickets (b) Bookings with unaccompanied minor, (c) Bookings with wheelchair, (d) Bookings with Enrich redemption ticket (e) Bookings issued by travel agents. MHupgrade is available for Domestic flights operated by Malaysia Airlines only. Passenger may only purchase one MHupgrade per eligible flight segment as per the purchased ticket. Passenger can only purchase MHupgrade on a domestic flight segment only. a. Domestic Travels: For example, for PEN to BKI transit via KUL, MHupgrade will be available for PEN to KUL and KUL to BKI only. b. Mix Domestic and International Travels: For example, for PEN to SIN transit via KUL, MHupgrade will be available for PEN to KUL only. By purchasing MHupgrade (a) a person confirms that he or she has reached the legal age of majority in their country of residence at the time the Upgrade Offer is submitted; and (b) Passenger shall be deemed to have the authority to act on behalf of and to bind the person or persons named or included on the Upgrade Offer to these Terms and Conditions. The MHupgrade requires a payment which is applicable from Economy Class to Business Class only. In order for the Passenger to be able to purchase MHupgrade, Passenger must first purchase a confirmed ticket (“Ticket”) for traveling on Economy Class (Basic or Flex) subject to Terms and Conditions in Section 1. Passengers with Ticket will have the option of checking on the eligibility of his/her flight segment(s) by visiting Amal by Malaysia Airlines website iflyamal.com by entering the required details including the Malaysia Airlines Booking Reference in Manage My Booking platform. Up to 6 hours before Passenger’s segment departure time, Passenger may purchase MHupgrade for each eligible segment and provide Passenger’s payment card details. After completion of the information and confirmation of the information by Passenger, the MHupgrade will be considered for a purchase, subject to these Terms and Conditions and seats availability. Passenger shall receive an email confirming his/her MHupgrade is successful purchased. If Passenger’s MHupgrade purchase is accepted before Passenger cancel or amend the price, Passenger is legally bound to complete payment for the price stated in Passenger’s final purchase. The MHupgrade purchase, any applicable pre-payable taxes and fees for the Upgrade and the total amount payable will be displayed (“Total”). Taxes to be collected at airports or its equivalent, payment card issuer and bank-related fees and charges are not included and shall be borne by Passenger. If there are two or more passengers in Passenger’s booking, Passenger may only purchase one (1) MHupgrade for all such passengers. The Upgrade amount will be on a per-passenger basis. The Upgrade offer will be multiplied by the number of passengers in Passenger’s booking. If Passenger purchase the MHupgrade, Passenger shall be deemed to have the authority to act on behalf of and to bind the person or persons named or included in the Offer, to these Terms and Conditions. Malaysia Airlines reserves the right, in its sole discretion, to decide whether or not to accept Passenger’s MHupgrade, and it makes no representation that any Passenger will be upgraded regardless of whether or not seats are available in the class of service for which an Upgrade Offer is being made. Subject to Passenger’s payment type, acquiring bank and issuing country, Passenger may receive a notification during processing of the MHupgrade Offer, that the total offered amount has been charged to Passenger’s card. The final acceptance of MHupgrade purchase is confirmed and payment is debited from Passenger’s nominated payment card when Passenger receives all of the following: a. A Miscellaneous Electronic Document receipt (EMD) with the additional upgrade amount is issued to each passenger included in Passenger’s original flight booking.‌‌ b. If for whatever reason the purchase cannot be completed successfully, no payment will be charged by Malaysia Airlines. The amount set aside will be reversed to the Passenger’s nominated payment in due course depending on the Passenger’s issuing bank. Acceptance of Passenger’s MHupgrade purchase i.e. Electronic Miscellaneous Document Receipt (EMD) will be sent to Passenger’s email address upon confirmation. The 6-character Malaysia Airlines Booking Reference is supplied to Passenger at the time Passenger books a Malaysia Airlines flight and is printed on the Ticket. Passenger may use the Booking Reference to check eligibility for MHupgrade at Manage My Booking site. Booking Reference provided must be kept confidential at all times. Passenger must not share his/her Booking Reference and Passenger is responsible for protecting it against improper or unauthorized use. Malaysia Airlines does not guarantee specific seat assignments to Passengers whose MHupgrade purchase are accepted and upgraded. All personal costs and/or any other costs and/or related expenses that are incurred to purchase the MHupgrade are at Passenger’s sole responsibility and own costs. There will be no refund, credits, or exchanges once Passenger’s MHupgrade purchase has been accepted by Malaysia Airlines and Passenger’s nominated payment has been charged. MHupgrade is strictly non-transferable. Enrich members will earn Enrich Miles for the original ticket for travel on Malaysia Airlines operated flights issued on the 232 documents only. No Enrich miles will be awarded on the amount(fare) paid for the MHupgrade for the respective sectors. Once passengers receive the confirmation email signifying acceptance of Passenger’s MHupgrade purchase, Malaysia Airlines will not be responsible or liable for any claims, damages, losses, costs or expenses arising from any changes to the booking, whether such changes are made by passengers or any third party for whatever reasons. In the event of a change which necessitates Malaysia Airlines to re-accommodate Passenger on to another Malaysia Airlines flight for whatever reason(s) other than for reasons attributable to Passenger’s fault, actions or omissions, any MHupgrade purchase made in relation to the original booking may at the discretion of Malaysia Airlines be transferred to the new flight(s), subject to availability of seats in the upgraded class. If Passenger’s booking is transferred to a flight operated by an airline other than Malaysia Airlines, Malaysia Airlines does not guarantee an Upgrade to a higher class. Passenger is entitled to a refund for the MHupgrade purchase under the following conditions: a. The flight for which Passenger’s MHupgrade purchase was accepted and upgraded was cancelled;‌ b. The flight for which Passenger’s MHupgrade purchase was accepted and upgraded was cancelled, and Malaysia Airlines re-accommodates Passenger on another flight which may or may not be operated by Malaysia Airlines. If for any reason Passenger is unable to be seated in the higher class of service to fulfill the Upgrade and Passenger is seated in the class of service of Passenger’s original booking;‌ c. Passenger’s MHupgrade purchase is accepted and Passenger were given an Upgrade, but Passenger is not able to be seated in the upgraded class of service for reasons attributable to Malaysia Airlines but excluding reasons attributable to Passenger’s actions or omissions, including, but not limited to, Passenger’s own decision in opting to change flights or Passenger missing a flight. No refund will be issued in the case of a change to a substitute aircraft to operate a flight where the MHupgrade purchase is still available to Passenger on that substitute aircraft.‌ Upon reimbursement by Malaysia Airlines, Malaysia Airlines shall have no further liability to Passenger. Should any refunds be approved, as set out the above mentioned circumstances, the amount paid will be refunded to the nominated payment card that was used to pay for the MHupgrade purchase and it will be processed in the currency in which the Upgrade price was charged. Such refunds shall be limited to amount charged for the Upgrade and any taxes and fees paid for the Upgrade. No payment card issuer and bank-related fees or charges will be refunded. If the Passenger makes changes to the Ticket after the MHupgrade purchase has been accepted by Malaysia Airlines, Passenger will not be entitled to transfer the Upgrade to another flight and the amount paid for the Upgrade will be forfeited without a refund. Passenger hereby agrees that to claim a refund, Passenger will submit a written request by sending an email to : MHupgrade.enquiry@malaysiaairlines.com with a scanned copy of the following documents: a. Boarding Pass for the flight in question‌ ‌b. Email notifying that the MHupgrade is successful ‌c. Any other relevant document(s) All refunds are to be submitted within 3 months from the scheduled flight date. Any decision pertaining to refunds will be in accordance with Section 21 of these Terms and Conditions and such decisions by Malaysia Airlines shall be final and binding. The fare conditions for the original Ticket purchased by the Passenger, which includes, but is not limited to, cancellation policies, change fees, baggage allowance, and rules relating to the accrual of frequent flyer miles shall remain unchanged and in effect and will be applicable even if Passenger MHupgrade purchase has been accepted and Passenger has been upgraded. MHupgrade purchase entitles the Passenger to use Malaysia Airlines lounge services in respect of the flight for which Passenger’s MHupgrade was accepted provided that the Passenger presents a valid boarding pass as supporting document before access to lounge can be given. Enrich members will earn Enrich Miles for the fare (amount) paid for an MHupgrade for travel on Malaysia Airlines operated flights issued on a 232 document. Member will earn 01 Enrich mile for every MYR5.00 spend for the MHupgrade for the respective sectors. All other applicable Enrich terms and conditions shall apply. The failure by Malaysia Airlines to exercise its rights will not be construed as a waiver or relinquishment of the future performance of any of its rights, and Passenger’s obligations with respect to such future performance shall continue in full force and effect. By making an MHupgrade purchase, Passenger expressly acknowledges that Passenger has read and understood the above Terms and Conditions and hereby agrees to the same.

Malaysia Airlines Flights means flights operated by Malaysia Airlines and MASwings* operated flights, except for Malaysia Airlines codeshare and Malaysia Airlines marketed flights which are excluded from this definition. Malaysia Airlines Award Travel means a Full Points or Points + Cash Award Travel flight redemption booking and ticket made on Malaysia Airlines Flights. A Full Points Award Travel redemption ticket means the Award Travel is redeemed fully in Points excluding applicable taxes and surcharges which, are to be paid in cash/credit card. A Full Points Award Travel can be redeemed on Malaysia Airlines Flights or oneworld Airlines or Partner Airlines. Redemption on Malaysia Airlines Flights can be done via Enrich Online or Malaysia Airlines website. Redemption on oneworld Airlines or Partner Airlines is only available at Malaysia Airlines Contact Center and Ticket Offices. Points + Cash Award Travel is a redemption option that allows Enrich members to redeem flights with a combination of Enrich Points and cash/credit card. Malaysia Airlines Award Travel tickets can only be redeemed on Malaysia Airlines Flights. The Malaysia Airlines Award Travel online redemption option is not available on Partner Airlines and/or oneworld Airlines. Malaysia Airlines Award Travel redemption option is available online at Enrich Online or MH.com and at Malaysia Airlines Contact Center and Ticket Offices. Malaysia Airlines Award Travel redemption is subject to the Fare Conditions (including SST, where applicable) and may vary according to the fare class of travel. All Malaysia Airlines Award Travel redemption tickets must be on available and confirmed seat basis at the time of booking. Not applicable for waitlist or open dated tickets. All Malaysia Airlines Award Travel is subject to seats being available on eligible class(es) of travel on Malaysia Airlines Flights. Malaysia Airlines reserves the right to change these class(es) without any prior notice. The following are excluded and cannot be booked with Points:- Fares with booking classes Q and G Codeshare flights and MASwings flights operated by DHT aircraft type Ancillaries such as seats, meals and insurance The number of Enrich Points required to redeem a Malaysia Airlines Award Travel redemption varies. The fares and applicable fare conditions vary according to flight and seat availability, passenger demand, seasonality, and ticket conditions. The number of Points required for redemption depends on the Malaysia Airlines Flights member(s) chooses and the applicable ticket conditions. Member(s) are guided to make an informed comparison, before deciding on the best option for their travel needs. Malaysia Airlines Website will provide available fares at time of seat availability check and the actual total Points or Points + Cash required will be reflected upon selecting and confirming the flights. The total fare shown after selecting the flights for the redemption, will apply. Notwithstanding anything to the contrary in these Terms & Conditions, the number of Points or Points and Cash payment required to obtain a Malaysia Airlines Award Travel redemption ticket are subject to change at any time, with or without prior notice. Accordingly, the number of Enrich Points and amount of money quoted on the website when booking a Points or Points + Cash Award Travel are only valid at the time quoted. If a booking is delayed or not completed when quoted, the number of Enrich Points and payment amounts quoted for the requested itinerary may change and the final fare shown after selecting the flights for the redemption will apply. Malaysia Airlines Award Travel ticket may only be booked: a. At the time specified in the Fare Conditions and or up to 04 hours before the scheduled departure of flights. b. Some fare conditions may require an advance purchase period to be observed. c. There shall be no fixed relationship or conversion between the cash fare charged for a seat and the Enrich Points required to redeem a Malaysia Airlines Award Travel. The exact amount varies according to the applicable conversion rate at the time of booking. Fare Conditions for Malaysia Airlines Travel Award may be different to the fare conditions applicable to cash fares. Enrich members must login to his/her Enrich membership account online as part of the Points + Cash redemption booking and ticketing process. Malaysia Airlines Award Travel redemption is available solely on applicable itineraries of Malaysia Airlines Flights. Enrich members must have a minimum of 1000 Enrich Points in their Enrich account to be eligible for Malaysia Airlines Award Travel option online. Enrich Points under the Malaysia Airlines Award Travel redemption offer will be redeemed per sector, per member, from the respective membership account. Points + Cash Award Travel redemption for children of 02 years - below 12 years and infant below 23 months is available in accordance and as specified in the Fare Conditions for a child and infant ticket. Member will earn Points for the cash value paid on the Points + Cash Award Travel redemption. Points cannot be converted to or exchanged for money. Malaysia Airlines Award Travel redemption is not applicable for group travel bookings involving ten and more passengers. In the event member wishes to make any changes to an unutilized or partly utilized Malaysia Airlines Award Travel redemption ticket, it will be in accordance with the applicable Fare Conditions and these Terms and Conditions. Any payments involving changes to a Malaysia Airlines Award Travel redemption (other than for refunds) must be paid with cash/credit card as specified in the Fare Conditions. For the purposes of calculating any such payments, the original fare or commercial ticket value (as referred to in the Fare Conditions) of the Malaysia Airlines Award Travel will be calculated as the remaining cash value of the unused ticket determined in accordance with the Fare Conditions. Award Travel may be reissued only for travel on the same airline, by the same person and provided no part of the Award Travel has been utilized and will be subject to the Fare Conditions of the ticket on penalties or cancellation fees and these Terms and Conditions. Award Travel may be reissued for a higher fare class or cabin subject to Fare Conditions. Any difference in fare including any taxes, fees and carrier charges (including SST) at time of reissuance of the ticket will be required to be paid only for Malaysia Airlines Award Travel and in Points only for Partner Award Travel, subject to the applicable fare conditions and these Terms and Conditions. Reissue to a lower fare class is strictly not allowed. Change in destination to a completely unutilised/unused Award Travel is allowed subject to the Fare Conditions. If the fare to the new destination is lower, the fare difference will not be refunded. Rerouting to a partly utilised/used Award Travel ticket is not allowed. Member is not allowed to redeem with Points or purchase the additional Points by cash or credit card for the change to the Award Travel ticket. Redemption Upgrades are not allowed for Malaysia Airlines Award Travel tickets Members are NOT allowed to combine Points from different accounts to redeem an Award Travel ticket. The Enrich Points required for a Malaysia Airlines Award Travel redemption (or the Enrich Points required plus the amount of any money payment required for Points + Cash option) shown at this website will not include taxes, fees and carrier charges (including SST) at time of redeeming the ticket which Member will be required to pay in cash. The Member will also be required to pay any other fees, any additional local airport fees and charges collected at the time of check-in and any fees (and SST on those fees) payable that may not be part of the fare conditions of the Award Travel redeemed. Points redeemed for an Award Travel is NOT refundable to the original account or used in exchange for a different Award Travel. This applies regardless of whether the refund request is made before the Award Travel has been issued or whether the Award Travel is completely unused or partly used. However, the cash portion of a Points + Cash Award Travel is refundable by credit to the credit card used and will be subject to the Fare Conditions of the ticket on penalties or cancellation fees and these Terms and Conditions. Unless stated otherwise in these Terms and Conditions, where a flight involving a Malaysia Airlines Award Travel is cancelled, and the applicable Fare Conditions provide that the original fare may be used as a credit towards the payment of a new fare, and the original fare or commercial ticket value (as referred to in the Fare Conditions) is required for this purpose, then the original fare or commercial ticket value of the Malaysia Airlines Award Travel redemption ticket will be calculated as the remaining cash value of the unused ticket determined in accordance with the Fare Conditions. However any expired Points will not be refunded and will be forfeited. Enrich reserves the right to change the price of the Malaysia Airlines Award Travel ticket and/ or number of Enrich Points to be redeemed or impose additional restrictions at any time with or without prior notice. All other Terms and conditions of online booking and e-ticketing and other applicable regulations will apply in addition to these Terms and Conditions mentioned above. In the event of any discrepancy between these Terms and Conditions with other terms and conditions, the Malaysia Airlines Award Travel Flight Redemption Terms and Conditions shall prevail to the extent of such inconsistency. The use of Enrich Points against this offer is subject to these Terms and Conditions and all other Terms and Conditions of the Enrich programme. The terms and conditions of the Enrich programme are subject to change at any time with or without notice.

The product extra baggage is only available for flights operated by Malaysia Airlines. It is not applicable for MASwings flights. Extra baggage is not valid for interline and codeshare flight. Extra baggage purchased is non-refundable For voluntary changes, extra baggage will be carried over subjected to: a. Changes are made on the same booking reference (Passenger Name Reference). b. Same origin and destination; c. Flights operated by Malaysia Airlines; d. No changes of passenger details; e. Subject to aircraft’s space availability. (E.g. Extra baggage purchased for Mr. ABC for MH4 on 15th December 2018, 0900 is valid for Mr. ABC for MH2 on 20th December 2018, 2330, the flight which has the same origin and destination but with a different date and time) f. Voluntary changes for extra baggage can only be made through Malaysia Airlines ticket offices and call centre. Extra baggage is not exchangeable and transferable between passengers (E.g. Extra baggage purchased for Mr. ABC for MH4 on 14th September 2017, 0950 is not valid for MR. XYZ for the same flight date and time or a different flight date and time) In the event that the passenger’s baggage weight exceeds the total free baggage allowance and the extra baggage purchased, the additional excess baggage weight will be charged the normal excess baggage rate at the check-in counter. Additional weight unused from the purchased extra baggage is not refundable, transferable or exchangeable in any form (E.g. Extra baggage purchased = 5kg, Free baggage allowance = 20kg - If the passenger’s total baggage comes up to 23kg, the remaining 2kg will be forfeited) Refer here to find out more on the latest information regarding our free baggage allowance. Malaysia Airlines reserves the right to change the rates, terms and conditions of the extra baggage product at any time with or without notice. Baggage that are part of the extra baggage purchased may be offloaded due to safety and security reason. If this were to happen, we will fully refund the affected extra baggage purchased. Malaysia Airlines' General Conditions of Carriage for Passengers and Baggage is an integral part of these conditions. Please refer to the Baggage Policy below: ‌ here

1. You must be travelling on an eligible Malaysia Airlines operated flight. 2. Please note that the list of eligible flights may be updated from time to time, and Malaysia Airlines reserves the right to add or remove eligible flights without notice. 3. Chef on Call service is available on confirmed commercial tickets on flights from Kuala Lumpur to the following destinations:

4. The Chef on Call service is available via manage booking, and meals must be ordered at least 36 hours (GMT +8) before departure. 5. You may place your order for Chef on Call meal via the following methods: Online flight booking via iflyamal.com Online manage booking on iflyamal.com Contact Malaysia Airlines Global Customer Contact Centre by calling 1300 88 3000 (within Malaysia) or +603 7843 3000 (outside Malaysia) 6. If there is no meal pre-ordered, passengers will be served the standard meal onboard. 7. In the event of flight changes, Repatriation and rescue flights a. If you would like to make any changes after booking your Chef on Call meal, you may do so via Manage Booking, up until 36 hours prior flight departure. b. If you change your flight or departure date, then your Chef on Call order may be cancelled. You must re-submit your order via manage booking. 8. Although you have pre-ordered a meal, Malaysia Airlines will not guarantee fulfilment of meal choice. 9. Flight disruptions due to schedule change or operational requirements may affect the availability of the service on your flight. 10. If Malaysia Airlines changes your flight or departure date, there may be a possibility Chef on Call meal of choice may not be delivered on your new flight. However, the airlines will endeavor to fulfil your order. 11. Chef on Call meal is separate from the special meal options for dietary requirements. If you require a special meal order, please make this choice via manage booking – Special Dietary Meal. 12. If you have already chosen a special dietary meal and is loaded in your profile, then you will not be eligible to pre-order your meal unless the special dietary meal is removed from the profile. If both orders appear in your booking, the Chef on Call order will be cancelled, and you will be served the special dietary meal. 13. Malaysia Airlines reserves the right to make changes and substitute ingredients or menu that may become unavailable due to operational circumstances. 14. All meals served onboard Malaysia Airlines including Chef on Call Meals are halal. 15. If you have pre-ordered a meal and changed your mind onboard, cabin crew will not be able to fulfil your request to provide an alternative full meal. 16. Meal pictures used are for illustration purposes only and may differ from meals served on board.

 You must be travelling on an eligible Malaysia Airlines operated international service. Special Dietary Menu is only available on selected flights. The list of eligible flights may be updated from time to time, and Malaysia Airlines reserves the right to add or remove eligible flights without notice. Meal(s) must be ordered at least 24 hours (GMT +8) before departure of the first flight in the itinerary. You may place your order for Special Dietary Meal via the following methods: Online flight booking on iflyamal.com Online manage booking on iflyamal.com Contact Malaysia Airlines Global Customer Contact Centre by calling 1300 88 3000 (within Malaysia) or +603 7843 3000 (outside Malaysia) If there is no pre-booked meal(s), passengers will be served the pre-arranged meal(s) on board (based on travel class). Your Special Dietary Meal will be served as the main course of your inflight menu, in place of the pre-arranged meals on board (based on travel class). In the event of flight changes, contact Malaysia Airlines Global Customer Contact Centre by calling 1300 88 3000 (within Malaysia) or +603 7843 3000 (outside Malaysia). if you change your flight or departure date then your Special Dietary Meal order may be cancelled. You must re-submit your order via manage booking or via the Global Customer Contact Centre. Meal pictures used are for illustration purposes only and may differ from meals served on board. Flight disruptions due to schedule change or operational requirements may affect the availability of the service on your flight. If Malaysia Airlines changes your flight or departure date, there may be a possibility the Special Dietary Meal of choice may not be delivered on your new flight. However, the airline will endeavor to fulfil your order. Malaysia Airlines reserves the right to make changes and substitute ingredients that may become unavailable due to operational circumstances. All meals served on board Malaysia Airlines operated flights are halal. It is the passenger’s obligation to let the airline know about any allergies or meal requirements. There will be no additional costs for the passenger for this service. Muslim passengers flying with Malaysia Airlines codeshare partners are advised to request for Muslim Meals (MOML) List of Special Dietary Meals and applicable flights

To ensure safe, convenient, orderly and timely embarkation and disembarkation of all our passengers with reduced mobility, we have enhanced our current operational procedures and policies as follow: - Wheelchair requests must be made through our Global Customer Contact Centre (1 300 88 3000 (within Malaysia) or +603 7843 3000 (outside Malaysia)) and/or Ticket Office and/or Malaysia Airlines’ appointed travel agents at least 48 hours prior to departure.  Wheelchair service is provided free of charge The Airline cannot guarantee the service if you are not in compliance to the request timeline given. For countries that have specific and/or applicable regulatory requirements governing the handling of PRM in general, the local law of the country shall apply and supersede any part of our wheelchair service policy that may contradict such a law.

Purchase of Malaysia Airlines Golden Lounge access is available for KL International Airport Golden Lounge Domestic, KL International Airport Golden Lounge Regional and KL International Airport Golden Lounge Satellite ONLY and available for Malaysia Airlines flights departing from KL International Airport. All Economy class passengers are entitled to purchase Malaysia Airlines Golden Lounge access pass. The pass is available for purchase anytime up to 60 minutes prior to flight departure from KL International Airport. The Malaysia Airlines Golden Lounge pass must be utiliszed within 24 hours prior to the flight departure and the usage of the lounge is restricted to a maximum of three hours per passenger. Infants will be granted complimentary access. Online KL International Airport Golden Lounge access purchase is not available on MASwings, Firefly and code share flights. Fees are non-refundable and non-transferable. Malaysia Airlines reserves the right to vary, delete or add to any of these Terms and Conditions without any prior notice.

Applicable for Malaysia Airlines ticketed passengers ONLY regardless of class of travel. Must be utilized on the date of purchase. Passengers will only be allowed access on the date of departure. Each walk-in access purchase is valid for ONE passenger only. Walk-in access purchase is to be used at ONE Malaysia Airlines Golden Lounge only. NO Lounge hopping is allowed. Passengers are to be offered to the Business Class Lounge section (Golden Lounge Satellite, KLIA where applicable) Fees are non-refundable and non-transferable. No overnight stay is allowed. Ticket holders on foreign carrier or code share flights are NOT ALLOWED to purchase the walk-in access. The charges structure for the Golden Lounge Walk-In Access is a standard charge which is applicable for all Malaysia Airlines passengers. No special rates will be given to Enrich members but points will be earned as per Enrich terms and conditions. Payment method is via Credit Card or Debit Card only. All prices quoted are in Malaysian Ringgit and for Domestic station the charges are subjected to SST. Child (2-12 years) will be charged 50% from the published rates according to the specific Lounge. Infant (below 2 years) will not be charged. Walk-in access purchase can be made at any Malaysia Airlines Golden Lounge in KLIA, Kota Kinabalu or Kuching. Can be purchased at a minimum of 60 minutes before the standard time of departure.

MHcheckout is a secured payment channel that can be used for flight bookings and/or service purchases through Malaysia Airlines Berhad (“MH”)’s Global Customer Contact Centre, Social Media Customer Support via Twitter and Facebook and MH Ticketing Offices. MHcheckout cannot be used for the purchase of the following: Travel Insurance Book Now Pay Later Promo Code MH E-Voucher Enrich Redemption Group Booking Once a booking is made by a passenger, a payment link will be sent to the passenger via the passenger’s email and/or mobile number registered during the booking process. The payment link will remain active and valid for up to four (04) hours from the time the email and/or SMS is sent to the passenger or the Ticketing Time Limit, whichever is earlier. Ticketing Time Limit is the duration set by MH’s reservation system for bookings to be ticketed. If payment is not received by MH within the stipulated time, the payment link will expire and the passenger’s booking and/or purchase of services will be automatically cancelled. No request for extension of time to make payment will be entertained. A new booking and/or purchase will need to be made or passenger may contact MH to request again for the intended services. For booking of flights made two (2) hours before flight departure, passengers must complete the payment before the Ticketing Time Limit, otherwise the booking will be automatically cancelled and passengers will need to make another booking on a new date/time. Cancellation of bookings and purchases pursuant to the above shall be made by MH without any prior notice. For the avoidance of doubt, such cancellation by MH shall not entitle the passengers to any claim or compensation against MH, its agents and employees for all losses or damages suffered or incurred by the passengers as a direct or an indirect result of the cancellation. Fares and taxes will be quoted and charged in the currency displayed in the fare quote. Credit cards issued by Visa, MasterCard, American Express and other modes of payment such as Internet Banking and e-Wallets are available in MHcheckout. If a new booking is disrupted by any flight cancellation by MH, MH’s fare rules and general conditions of carriage will apply. MH shall not be liable in any way whatsoever for any disruption during the MHcheckout transaction, whether due to technical problems or otherwise, which is beyond its reasonable control. In the event of any disruption, reasonable effort shall be used to remedy the disruption and resume the purchased product transaction on a fair and equitable basis. If passengers encounter any issues such as booking cancellation, payment not being captured or any other technical issues, passengers may reach MH at 1 300 88 3000 (within Malaysia) or +603 7843 3000 (outside Malaysia). For any changes to the booking and/or purchase after payment has been made and ticket(s) issued (where applicable), additional fees may apply as per th fare rules of the booking. MH will not be liable or responsible for any payment failures due to issues at the credit or debit card company, paying bank or e-Wallet service provider due to any technical or non-technical reasons such as insufficient funds, non-receipt of OTP etc. Passengers are encouraged to contact the credit or debit card company, paying bank or e-Wallet service provider for assistance. Credit/Debit Card - All payments via credit or debit card are subject to the approval of the credit or debit card company and the relevant paying bank. MH shall not be liable in any way if the credit or debit card company or the paying bank refuses to process or accept any credit or debit card company for any reason. Online Banking - Passenger shall transfer the total purchase price for the booking and/or purchase (including any applicable taxes, fees, charges and shipping costs) to MH’s account. e-Wallet – Passenger may select its preferred e-Wallet from the e-Wallet service provider made available on MHcheckout to make payment to MH. Passenger is required to have a registered e-Wallet account with enough balance with the selected e-Wallet service provider to use this payment method on MHcheckout. MH may, in its sole discretion and at any time, refuse any of the above-mentioned payment methods and/or modify or discontinue, temporarily or permanently, any payment method without notice or giving any reason. Passenger may not claim against MH for any failure, disruption or error in connection with the chosen payment method. Unless otherwise expressly agreed by MH, any bank charges or fees, if any, whether imposed by the remitting or receiving bank shall be borne by the passengers. MH reserves the absolute right as its sole discretion to vary or amend any of the terms and conditions herein at any time, without any prior notice. These Terms and Conditions shall be governed and construed in accordance with the laws of Malaysia, and the courts of Malaysia shall have exclusive jurisdiction to adjudicate any dispute which may arise in relation thereto. Any typographical error, inaccuracies, or omissions that may relate to product description, pricing, availability and contents on MHcheckout shall be subject to correction without any notice and liability on the part of MH. If any provision of these Terms and Conditions is held invalid, unenforceable or illegal for any reason, these Terms and Conditions shall remain otherwise in full force apart from such provision, which shall be deemed, deleted. No failure on the part of MH to exercise, and no delay on its part in exercising, any right or remedy under these Terms and Conditions will operate as a waiver thereof, nor will any single or partial exercise of any right or remedy preclude any other or further exercise thereof or the exercise of any other right or remedy.

1. The online Amal Market Place platform (the “Market Place”) is a platform operated by the Amal team under Hijrah Biru Sdn Bhd [Company No: 201701002506 (1216656-W)], a wholly owned subsidiary of Malaysia Aviation Group Berhad ("we", "us" or "our"). Market Place provides a list of Amal’s participating Umrah Agents’ umrah package [“Umrah Package(s)”] offerings. 2. The Services include an online platform service that provides a place and opportunity for the sale of goods between the buyer (“Buyer(s)”) and the Umrah Agent (“Seller(s)”) [collectively “User(s)”]. We reserve the right to refuse to provide the Users access to the Market Place. 3. BY USING AND/OR ACCESSING THE MARKET PLACE OR OPENING AN ACCOUNT, THE USERS HEREBY ARE GIVING IRREVOCABLE ACCEPTANCE OF AND CONSENT TO THE TERMS OF USE HEREIN, INCLUDING THOSE ADDITIONAL TERMS AND CONDITIONS AND POLICIES WHICH SHALL BE PUBLISHED OR COMMUNICATED FROM TIME TO TIME. 4. The actual contract for sale is directly between Buyer and Seller and we are not a party to that or any other contract between Buyer and Seller and accepts no obligations in connection with any such contract. We shall not be responsible for all content uploaded, posted, emailed, transmitted or otherwise make available through the Market Place and the parties to such transaction will be entirely responsible for the sales contract between them, the listing of goods, warranty of purchase and the like. We are not involved in the transaction between Users. 5. The online Umrah Package shall include the following: i. Malaysia Airlines’ air ticket, a return Economy or Business Class ii. Ground arrangements which include but not limited to visa application, performance of Umrah pilgrimage with mutawwif , accommodation, meals, airport transfers, ground transportation and tour visits, whichever is relevant. 6. When placing online booking, the Buyer are required to pay a minimum deposit that is determined by the Umrah Agent. For clarity, the deposit imposed may vary according to the respective Umrah Agent’s policy. 7. The Umrah Agent shall be the Merchant of Record wherein all online payments will be remitted to the Seller(s) via the payment gateway managed by a 3rd party. 8. It is the Buyers’ responsibility to provide accurate information including valid email address and contact number. Upon payment of the deposit, a notification shall be routed via the Market Place to the Buyer and the Seller. The notification serves as a trigger point for the Seller to contact the Buyer. 9. The Buyer shall be informed by the Seller on the required documentations for the Umrah Package, including the visa application, the applicable Saudi requirements pertaining to Umrah and the deadline for full payment either via our Market Place or offline i.e. directly to the Seller. 10. The Buyer shall provide the relevant documents of all persons travelling as stated in the booking details for the Sellers to execute all other groundworks as necessary until the visa approval is obtained from the Saudi Embassy; if applicable. The Buyer shall remain responsible for any incomplete and/or obligations. 11. For any withdrawal, cancellation, or amendments to the Buyer’s bookings, the Buyer shall contact the Sellers directly. We shall not be liable of any charges or penalties imposed by the Sellers to the Buyer and/or persons travelling as per the Buyer’s booking details. Any refunds that is due to the Buyer shall be paid directly by the Sellers to the Buyer and we shall not be responsible for such arrangements. 12. Our online Market Place provides an avenue for the Users to communicate in relation to the Umrah Package(s) offered. All communications via the Market Place will be routed to the Seller(s). The communications between the Users shall also be available to us as the admin for the online Market Place. In the event of any offline communication from the User(s) to us, we may assist, but not under the obligation, to forward such communication to the respective Buyer(s)/Seller(s). For clarity, all customer service matters shall be undertaken by the respective Seller(s), and we shall not be held responsible for any issues arising from such communication between the Users. 13. We shall neither be responsible nor liable for the accuracy, content and availability of the Umrah Packages on our Market Place. Whilst every effort is made to ensure that information of the Umrah Packages contained on the online Market Place is updated on timely basis by the Seller(s), we provide no representations, warranties, statements or guarantees, whether expressly or implied, of any kind including but not limited to any implied warranties or implied terms of satisfactory quality, fitness for a particular purpose or non-infringement of the Market Place, the content and information transmitted over the Market Place. All such implied terms and warranties are hereby excluded. 14. By accessing and/or using the Market Place, the Users agree that we shall not in any way be liable under any circumstances, including negligence, for any direct, indirect or consequential loss arising, directly or indirectly, from the Users’ access and/or use of and/or inability to access the Market Place, any information and material contained in the Market Place, the Buyer’s (or the Buyer’s company's) personal information or material and information transmitted over our system or from the Buyer’s access to the other sites as described herein. We shall also not liable nor responsible for any material provided by third parties with their own respective copyright and shall not under any circumstances, be liable for any loss, damages or injury arising from these materials. Nothing in our Market Place constitutes an offer to sell any securities and cannot under any circumstances be relied upon for investment dealings of whatever nature. Any misunderstanding, error, damage, expense or losses resulting from the use of and/or access to the Market Place shall be entirely at the Users’ own risk, and Malaysia Airlines, its affiliates and subsidiaries shall not be liable, therefore. 15. Where any conflict or contradiction appears between the provisions of these Terms of Use and any other relevant terms and conditions, policies or notices, the other relevant terms and conditions, such policies or notices which relate specifically to a particular section or module of the Market Place shall prevail in respect of the Users’ access and/or use of the relevant section or module of the Market Place.