Special Requirements

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Special Requirements Frequently Asked Questions

Answer: For elderly or senior citizen passengers who are travelling alone, you may request our Meet and Assist service 48 hours prior to your departure by contacting our Global Customer Contact Centre at 1 300 88 3000. On the day of your departure please proceed to the following counters for assistance: Kuala Lumpur International Airport: Special Handling counter at B1 and/or B2 (*subject to change due to operational requirement). For other stations, please approach our staff for assistance on this matter.

Answer: You can submit a request for wheelchair services at least 48 hours before departure via: Our Global Customer Contact Centre at 1 300 88 3000 (within Malaysia) or +603 7843 3000 (outside Malaysia). Our appointed travel agents.

Answer: On the day of your departure, you may proceed to our Special Handling counter at B1 & B2 in KLIA. However, for other domestic and international stations, the counter may differ. Please reach out to our staff for further assistance.

Answer: For special needs passengers who are travelling alone, you may request our Meet and Assist service 48 hours prior to your departure by contacting our Global Customer Contact Centre at 1 300 88 3000. On the day of your departure, please proceed to the following counters for assistance: Kuala Lumpur International Airport: Special Handling counter at B1 and/or B2 (*subject to change due to operational requirement). For other stations, you may approach our staff for assistance.

Answer: Requests made less than 48 hours before flight is subject to wheelchair availability. This service will, however, be made available in the following situations: Emergency cases (Injury/health condition). Passengers with reduced mobility (with a valid disability card). Pregnant women. Elderly passengers (aged 60 years and above).

Answer: Yes, wheelchair assistance will be provided in the event of medical emergencies.

Answer: Yes, you will receive the service.

Answer: Yes, it is free.

Answer: You can request for the wheelchair service through the following: Our Global Customer Contact Centre on 1300 88 3000 (within Malaysia) or +603 7843 3000 (outside Malaysia). Malaysia Airlines Reservation and Ticketing Oﬃce. Your travel agent.

Answer: Wheelchair assistance is free of charge but you need to make your booking at least 48 hours before your flight to ensure the availability of a wheelchair. Kindly note that ad hoc requests will also depend on availability.

Answer: Please contact the Malaysia Airlines Medical Assistance (MEDA) Desk at [email protected] for stretcher fare information. The applicable stretcher fare includes a one-time charge for all applicable taxes and surcharges for the passenger requiring a stretcher. Fares for accompanying family members and medical escort/s are charged separately. The stretcher fare does not include ambulance transfers, hospitalisation charges and/or ground expenses imposed by the airport authorities.

Answer: In our continuous effort to offer comfort and convenience to our guests, Malaysia Airlines has set up a dedicated MEDA Desk to manage bookings for passengers requiring the use of an infant incubator on board. To make a booking: Download and fill out the Medical Information Form (MEDIF) . Send the completed form to our MEDA Desk at [email protected] no later than 10 working days before the intended travel date. Ad hoc requests or bookings received less than 10 days before travel date are subject to availability of resources at the time and seats on board. The above is applicable for all domestic and/or international direct flights with a duration of 3 hours and below. The MEDA Desk team will contact you to provide the fare quotation, confirm if the infant incubator can be accepted for travel and to issue the tickets.

Answer: Please contact the MEDA Desk at [email protected] for Incubator Fare information. The applicable Incubator Fare includes a one-time charge for all applicable taxes and surcharges for the infant requiring an incubator. Fares for accompanying family members and medical escort/s are charged separately. The Incubator Fare does not include ambulance transfers, hospitalisation charges and/or ground expenses imposed by the airport authorities.

Answer: The maximum incubator dimensions allowed on board is L 101.60cm x W 60.96cm x H 38.1cm (L 40inches x W 24inches x H 15inches). Please contact our MEDA Desk at [email protected] if your incubator exceeds the maximum dimensions for consideration.

Answer: No, passengers must make their own arrangements for the infant incubator from the hospital. The incubator should have handles at both ends for easy carrying.

Answer: No, only incubators with heating elements that are powered by battery/batteries are allowed and the battery/batteries must be approved by Malaysia Airlines Technical Services.

Answer: Download the MEDIF at https://www.malaysiaairlines.com/content/dam/mas/pdf/MEDIF.pdf and send the completed MEDIF to [email protected] for approval.

Answer: This is to ensure that the portable oxygen concentrator (POC) is working well and complies with Malaysia Airlines safety regulation.

Answer: We will only accept the portable oxygen concentrator (POC) that was detailed in the MEDIF and received prior approval from the airline.

Answer: In our continuous effort to ensure the comfort and convenience of our guests, Malaysia Airlines has set up a dedicated team at MEDA Desk to manage bookings for passengers requiring the use of stretchers on board. To make a booking: Download and fill out the Medical Information Form (MEDIF) . Send the completed form to MEDA Desk at [email protected] no later than 10 working days before the intended travel date. Ad hoc requests or bookings received less than 10 days before travel date are subject to availability of resources at the time and seats on board. The above is applicable for both international and domestic travel. The MEDA Desk team will contact you to provide the fare quotation, confirm if the stretcher passenger can be accepted for travel and to issue the tickets.

Answer: Our stretchers can take weights of up to 136 kgs. For weights exceeding this, please contact the MEDA Desk at [email protected] for consideration.