Infants and Children

Ask Amal Infants and Children

Infants and Children Frequently Asked Questions

Answer: Passengers travelling with infants together with their travelling party are entitled to a complimentary Standard Seat only. All other seat types (E.g., extra legroom, etc.) remain chargeable. Depending on the aircraft, a number of bassinets are provided onboard, free of charge. Due to safety and storage reasons, passengers are not allowed to carry their own bassinets into the cabin. This Bassinet service must be requested at least 24 hours before departure via: Our Global Customer Contact Centre: 1 300 88 3000 (within Malaysia) +603 7843 3000 (outside Malaysia) Our appointed travel agents.

Answer: Yes, but due to the limited space available in the aircraft cabin, the acceptance of baby prams or strollers as cabin items will be on a first come, first served basis. Once the space is taken up, these items will be packed into the aircraft hold. Passengers will be requested to sign a Limited Release Tag (LRT) that will indemnify the airlines against damage to the item.

Answer: Post-delivery babies are permitted to travel on Malaysia Airlines flights subject to the conditions below:

Note: The passenger’s safety is our utmost priority and to avoid unnecessary risk, passengers shall comply with our requirements. Malaysia Airlines reserves the right to deny boarding if the requirements stated are not met.

Answer: You have 2 options for stroller check-in: You may check-in the stroller at the check-in counter. You may handover the baby stroller at the aircraft door. Please note that due to the limited space available in the aircraft cabin, the acceptance of baby prams or strollers as cabin items will be on a first come, first served basis. Once the space is taken up, these items will be packed into the aircraft hold. You are required to sign the Limited Release Tag (LRT) for both options.

Answer: A child is permitted to travel alone if he is able to understand the crew’s safety instructions and perform the following movements: Lift himself or herself in and out of his or her seat. Reach an emergency exit unaided. Unfasten his or her seat belt. Fit an oxygen mask. Retrieve and fit a life jacket. Go to the washroom by him or herself. Manage his or her own medication.

Answer: Yes, the Unaccompanied Minor (UMNR) service is available for children between 5 and 12 years old. Please contact our Global Customer Contact Centre/Ticketing Office for further assistance.

Answer: No, unaccompanied young passenger (YPTA) assistance is only available from KL International Airport (KLIA). You may request for an Unaccompanied Minor (UMNR) or YPTA service 48 hours prior to your departure. There is no UMNR fee charged for departure from KUL. Please call our Global Customer Contact Centre at 1 300 88 3000 (within Malaysia) or +603 7843 3000 (outside Malaysia) for more information.