Extra Baggage

Ask Amal Extra Baggage

Extra Baggage Frequently Asked Questions

Answer: Extra Baggage is non-refundable. Any Extra Baggage purchased will be carried forward to the upgraded class. (E.g., Extra Baggage purchased = 10kg, Economy Free Baggage Allowance = 20kg, Upgrade to Business Class, Additional Free Baggage Allowance = 10kg, Extra Baggage purchased will still be carried forward to Business Class, hence, the new total baggage allowance is 40kg)

Answer: Extra Baggage is non-refundable. Any Extra Baggage purchased will be carried forward to the upgraded class. (E.g., Extra Baggage purchased = 10kg, Economy Free Baggage Allowance = 20kg, Upgrade to Business Class through LMU, Additional Free Baggage Allowance = 0kg, Extra Baggage purchased will still be carried forward to Business Class, hence, the new total baggage allowance is 30kg)

Answer: Apart from your Free Baggage Allowance (FBA), you have the option to pre-purchase your Extra Baggage and/or pay for the Excess Baggage if you are carrying more than your provided FBA.

Answer: Changes (to the amount, route, etc.) are not allowed once the Extra Baggage has been purchased. However, Extra Baggage can be carried forward subject to: Changes are done on the same booking reference (PNR). Changes are for flights of the same origin and destination. Changes are for flights operated by Malaysia Airlines. There are no changes to passenger details. There is space availability on the aircraft. (E.g., Extra baggage purchased for Mr. ABC for MH4 on 15 December 2018, 0900 is valid for Mr. ABC for MH2 on 20 December 2018, 2330, the flight which has the same origin and destination but with a different date and time) Voluntary changes for Extra Baggage can only be made through Malaysia Airlines ticket offices and Global Customer Contact Centre.

Answer: No, it cannot be used for the next flight as Extra Baggage is not exchangeable and/or transferrable between flights or passengers.

Answer: Additional weight unused from the purchase of Extra Baggage is not refundable, transferrable and/or exchangeable in any form. (E.g., Domestic purchase: Extra Baggage purchased = 5kg, Free Baggage Allowance = 20kg. If the passenger’s total baggage = 23kg, the remaining 2kg will be forfeited)

Answer: For voluntary changes, Extra Baggage can be carried over subject to: Changes are done on the same booking reference. Changes are for flights of the same origin and destination. Changes are for flights operated by Malaysia Airlines. There are no changes to passenger details. There is space availability on the aircraft.

Answer: Extra Baggage can be purchased up to 24 hours before departure via the following channels: Online during the booking process. Global Customer Contact Centre. Amal website. Malaysia Airlines Ticketing Office. Post booking via ‘Manage My Booking’.

Answer: No, currently one (01) passenger is only entitled to one (01) Extra Baggage option with a maximum weight of 30kg.

Answer: Yes, it is applicable on all flights operated by Malaysia Airlines. Please note that it is not applicable to MASwings or Firefly flights that are on codeshare with Malaysia Airlines.

Answer: Extra Baggage is subject to the same baggage carriage terms as excess baggage. Please refer to the Baggage Policy here .

Answer: Yes, it will be refunded.

Answer: Extra Baggage purchased is valid up until the commencement of the flight for which it was purchased. Extra Baggage purchased is not valid once the flight for which it was purchased has flown.

Answer: If the baggage weight exceeds the total free baggage allowance and the Extra Baggage purchased, the additional excess baggage weight will be charged according to the normal excess baggage rate at the check-in counter. (E.g., purchased = 10kg, Free Baggage Allowance = 30kg. If the passenger’s total baggage comes up to 50kg, the remaining 10kg will be charged as per the normal excess baggage rate).

Answer: No, Extra Baggage is not valid for interline and codeshare flights.

Answer: Extra Baggage is not refundable, transferrable and/or exchangeable for any voluntary changes. (E.g., Prepaid Baggage purchased for MH0004 flight departing on 14 September 2017, at 0950 is not valid for MH0004 flight departing on 15 September 2017, at 0950 or MH0002 flight departing on 14 September 2017 at 2315)

Answer: Due to safety and security reasons, we may have to offload baggage that are part of the Extra Baggage purchased. If this were to happen, we will fully refund the affected Extra Baggage purchased (according to the unutilised portion/weight). To contact us regarding a refund on a ticket: Call our Global Customer Contact Centre at 1 300 88 3000 (within Malaysia) or +603 7843 3000 (outside Malaysia). Email our Reservation Team at [email protected] . Visit our ticketing office at KLIA or KL Sentral.

Answer: Unfortunately, Extra Baggage is not refundable, transferrable nor exchangeable for any voluntary changes.